e-support Resources Self Service Wait Times 
UJET
APRIL 1, 2020
From on-demand food delivery, e-commerce purchases, telehealth, and more, customers are looking for great digital experiences that not only mirror the experiences of speaking with someone face-to-face or visiting a brick and mortar location, but that goes above and beyond. Support requests come from various channels.
UJET
APRIL 1, 2020
From on-demand food delivery, e-commerce purchases, telehealth, and more, customers are looking for great digital experiences that not only mirror the experiences of speaking with someone face-to-face or visiting a brick and mortar location, but that goes above and beyond. Support requests come from various channels.
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Kustomer
JUNE 30, 2022
Traditional, reactive customer support, during which companies only address customer issues after they’ve taken place, is no longer enough for today’s customers. What Is Proactive Customer Support? Customer support is no longer a “nice-to-have” feature. Through a shift in mindset toward a more proactive support strategy.
West Monroe
APRIL 27, 2022
An effective e-commerce channel provides the foundation for doing so. The value of an optimized e-commerce channel. Gone are the days when a transaction passes from department to department, and the customer waits for the next function in line to respond. Six keys for driving greater benefit from e-commerce.
West Monroe
APRIL 27, 2022
An effective e-commerce channel provides the foundation for doing so. The value of an optimized e-commerce channel. Gone are the days when a transaction passes from department to department, and the customer waits for the next function in line to respond. Six keys for driving greater benefit from e-commerce.
Help Scout
OCTOBER 9, 2018
Although fast, helpful customer support over phone and email used to be a differentiator, it’s not enough anymore. Live chat software raised the bar with the expectation of instant, comprehensive help from customer support professionals. What is contextual support? Contextual support improves live chat software interactions.
Kustomer
JULY 28, 2022
Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. A good product or service isn’t making the cut on its own. In fact, 79% of consumers say customer service is extremely important when deciding where to shop.
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