CSM Magazine

APRIL 15, 2021

These are fundamental questions that we set out to explore in our latest Recovery Accelerator Kit EBook , outlining a set of modern tools and templates for winning customer loyalty and growing market share post-COVID. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.

Gamification 52

Gamification eBook Multi-Channel Brands 52

ShepHyken

DECEMBER 5, 2022

In this guide nine operations leaders share their stories of transformation, and the positive impact gamification has had on their business. My Comment: Our friends at Centrical have just released an ebook about refining the employee experience (EX). The ebook is “gated,” so you will have to fill out the form to download the book.

Customer Service 75

Customer Service Hospitality e-support eBook 75

Optimove

SEPTEMBER 3, 2024

Incorporating elements like gamification, user-generated content, and compelling calls to action is crucial to encouraging recipients to engage with and share content on their platforms. eBook: 9 Creative Email Tactics Download this eBook to find new ways to “wow” customers and cut through the clutter with engaging, relevant emails.

eBook 52

eBook Gamification Policies Guidelines 52

inSided

OCTOBER 2, 2019

This user-generated content is also ideal for hitting Google's organic search criteria—meaning you can easily drive a lot of traffic to your community— download our eBook for more info. In fact at inSided our B2B customer communities see a massive 70% peer-to-peer engagement—up 20% from the industry average of around 50%. What’s more?

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

Playvox

OCTOBER 12, 2022

Gamification in remote workforce training is proven to be effective. Read the complete research findings in Playvox’s ebook, The State Of Remote Work In The Contact Center Industry ebook. Top-performing contact center leaders understand that ongoing agent training is critical to success. Download your copy here.

Contact Center 76

Contact Center Management How To eBook 76

Playvox

JANUARY 5, 2022

Another fun way to recognize your team is through gamification. Download our eBook. It can deliver positive feedback on a client interaction, recognize an agent’s strengths, or simply express appreciation for their contributions to the team. Agents can earn rewards for successfully completing challenges.

Contact Center 72

Contact Center How To Fashion Gamification 72

ChurnZero

APRIL 8, 2020

Engage customers with rewards, badges, and gamification features. Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. Create closed beta groups with select users for testing and feedback—fostering a sense of inclusion and significance.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

Playvox

SEPTEMBER 2, 2022

But also try other tactics like gamification — for training or just for fun. Learn more about how other contact center leaders are handling remote work — and how agents feel about it — in our free, fresh-off-the-presses eBook, The Contact Center Conflict: Remote Work vs. Return to the Office. You can use a tool like Kahoot!

Contact Center 70

Contact Center Management Policies Gamification 70

Playvox

AUGUST 15, 2022

Gamification in remote workforce training is one approach. Read the complete research findings by downloading Playvox’s new ebook, The State Of Remote Work In The Contact Center Industry. This, again, underscores misalignment regarding remote work. to create game show-type quizzes everyone can participate in using Zoom.

Contact Center 77

Contact Center Training Gamification eBook 77

Playvox

DECEMBER 21, 2022

Related eBook: 9 Contact Center Metrics Essential for Success. Playvox Motivation helps you do that through gamification and healthy competition. Learn more about how other contact center leaders are handling remote work in our latest eBook, The Contact Center Conflict: Remote Work vs. Return to the Office. Motivation.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

Influitive

NOVEMBER 26, 2015

and “Will people really like the gamification aspect that much?”. Download your FREE eBook now. Some questions were as simple as “ What is advocate marketing ?” While others were more complex, like “What kind of resources should we dedicate to this?” Set clear goals.

Gamification 40

Gamification eBook Case Study B2B 40

Qualtrics

FEBRUARY 5, 2019

Gamification is a growing trend within many of the world’s leading companies. eBook: 16 Research Methods to Maximize Product Success. You don’t need anything to be quite so destructive though – you could settle for product demos with real customers, or hackathons where your team is encouraged to innovate at pace. Download Now.

Culture 39

Culture Innovation How To Gamification 39

Comm100

NOVEMBER 23, 2020

It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. For more information on digital omnichannel ticketing systems, check out our eBook, Best Practices for Digital Omnichannel Customer Service.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You can read about it in the case studies we’ve included in our latest eBook, “ How to Use Coaching and Training to Drive Contact Center Performance.”. Regularly update the program so it never gets stale.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

NobelBiz

FEBRUARY 21, 2022

We answer each of these questions and more in our ebook On-premise vs Cloud Contact Center Solution: Advantages and challenges. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm. Can remote work be managed? Are you ready to level-up your contact center technology?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

Playvox

JUNE 22, 2023

Incorporate gamification and other engagement tactics to boost retention of content. Download our eBook Overlooked KPIs That Make a Difference in Your Contact Center and schedule a demo of Playvox’s robust workforce management solution. Want to learn more about key call center efficiency metrics?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

We answer each of these questions and more in our ebook On-premise vs Cloud Contact Center Solution: Advantages and challenges. From speech analytics to QA/QM and gamification, it all comes down to compatibility and the correct fit for the firm. Can remote work be managed? Are you ready to level-up your contact center technology?

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You can read about it in the case studies we’ve included in our latest eBook, “ How to Use Coaching and Training to Drive Contact Center Performance.”. Regularly update the program so it never gets stale.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Michel Falcon Experience

SEPTEMBER 3, 2014

Harry’s used gamification very well to increase awareness of their company and recruit their future customers. To learn how to earn higher customer and employee loyalty, download my ebook The 28 Traits of Organizations Who Are Customer Experience Titans below. Is your campaign engaging and fun?

Marketing 121

Marketing Gamification eBook Retail 121

Optimove

DECEMBER 25, 2024

4 – Introduce Gamification and Rewards Boxing Day sales can stand out by incorporating gamification elements and personalized rewards to create a unique shopping experience that keeps customers engaged and excited.

Sales 52

Sales Strategy Gamification Retail 52