eBook, Guest Experience and Loyalty Programs

How Customer Retention Strategies Can Facilitate Business Growth

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention

Customer Retention Strategy Guest Experience Loyalty Programs

4 Guest Experience Trends in the Restaurant Business: Engaged Employees, Third-Party Delivery and More!

inmoment

APRIL 22, 2019

While these statistics may seem grim, focusing on guest experience can help to revitalize the numbers. The first trend that stood out was how important frontline employees continue to be in the guest experience. A leader of a large Mississippi-based franchise group noted: “we have two businesses: people and pizza.”.

Guest Experience

Guest Experience Trends Engagement Conference

Customer Experience Update

How Customer Retention Strategies Can Facilitate Business Growth

4 Guest Experience Trends in the Restaurant Business: Engaged Employees, Third-Party Delivery and More!

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