InMoment XI

MAY 18, 2022

Want to learn more about how employees can help you decrease friction in the customer journey and grow customer loyalty and value? We just published an entire eBook on the subject— click here to check it out! Check out this infographic ! #3: 3: Keeping Tabs on Your Customer Journey.

Customer Journeys 397

Customer Journeys How To Touchpoint Infographics 397

Beyond Philosophy

DECEMBER 14, 2017

Therefore, I was surprised as you are to learn the Customer Experience you provide does not create loyalty; it is the experience customers remember you provide that creates loyalty. Moreover, it can help you build loyalty toward your brand. As a result, I thought I knew everything there was to know about Customer Experiences.

Loyalty 151

Loyalty Sports eBook Consulting 151

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Loyalty Programs. Enhance your blog.

Customer Retention 163

Customer Retention Loyalty Strategy Loyalty Programs 163

BlueOcean

MAY 13, 2021

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. Read on to discover the three principles of brand loyalty after COVID-19 shifted our buying behaviors (and one interesting exception to the rule.). Convenience: First Among Equals.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

GetFeedback

DECEMBER 21, 2018

30% of consumers are switch providers because they feel that there is no reward for loyalty. 30% of consumers are switch providers because they feel that there is no reward for loyalty. Customers enrolled in a loyalty program visit a company’s site 35% more frequently. Download the ebook today. CallMiner ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

InMoment XI

OCTOBER 10, 2022

Get the ebook, The Modern Guide to Winning Customers with Net Promoter Score. Learn how to modernize your NPS program for growth and higher loyalty. (Source: InMoment ) The average American company scores less than +10 NPS, while the highest performing organizations are situated between +50 and +80. Source: Reichheld via CheckMarket ).

Net Promoter Score 368

Net Promoter Score Survey NPS B2C 368

InMoment XI

AUGUST 10, 2017

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. Forward Our understanding that there is a connection between employee satisfaction and customer satisfaction goes back at least to the Service Profit Chain Model. We have since come to understand that the connection runs.

eBook 150

eBook Loyalty Engagement Customer Satisfaction 150

InMoment XI

AUGUST 10, 2017

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. Forward Our understanding that there is a connection between employee satisfaction and customer satisfaction goes back at least to the Service Profit Chain Model. We have since come to understand that the connection runs.

eBook 150

eBook Loyalty Engagement Customer Satisfaction 150

InMoment XI

JANUARY 16, 2018

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. NextGen Healthcare helps ambulatory care organizations transition to value-based care by empowering them to nurture and build healthier patient communities at a lower cost with its technology-enabled solutions.

eBook 150

eBook Healthcare Loyalty Technology 150

InMoment XI

JANUARY 16, 2018

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. NextGen Healthcare helps ambulatory care organizations transition to value-based care by empowering them to nurture and build healthier patient communities at a lower cost with its technology-enabled solutions.

eBook 0

eBook Loyalty Healthcare Technology 0

BlueOcean

JUNE 13, 2017

You’ve worked hard to build your brand and establish customer loyalty. Our latest eBook is your guide to everything you need to know about hiring contact center agents. Or perhaps you’re looking for a better alternative to your current contact center vendor? Can an outsourced contact center really live up to that?

Contact Center 189

Contact Center eBook Loyalty Brands 189

TechSee

JULY 18, 2019

Another reason organizations should strive to deliver experiences defined by low effort, according to Gartner , is that effort is the driver with the strongest tie to customer loyalty. In a newly published eBook, we take a deep dive into how businesses can provide effortless experience to their customers in order to boost loyalty.

Self Service 207

Self Service Customer Experience How To Contact Center 207

Comm100

MAY 19, 2020

Improve customer service and loyalty. Improved Customer Service and Loyalty. This is a simple, yet very effective, recipe for improving both customer service and loyalty. Recommended for you : 15 Customer Retention Strategies for Long-Term Customer Loyalty. Increase sales. Discover customer pain points. Free Live Chat.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

InMoment XI

JANUARY 2, 2023

NPS is such a valuable tool for measuring not just customer experience, but also customer loyalty , because it transcends single experiences. In fact, Technology Services Industry Association (TSIA) customer experience research confirms that exceeding customer expectations results in little change in loyalty. Download eBook.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

GetFeedback

DECEMBER 26, 2018

By measuring reliably, companies get an honest look at the factors driving and killing brand loyalty. Net Promoter Score (NPS) measures customer loyalty with a simple question: How likely are you to recommend us? Download the new ebook to learn more. Monitoring brand perception.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

SurveyGizmo

NOVEMBER 4, 2021

Please download our CX Predictions for 2022 ebook for our full report. COVID killed brand loyalty. Brand loyalty took a nosedive during the pandemic with 75% of consumers trying a new shopping behavior since COVID started. Why Loyalty Matters. Loyalty matters because regular customers tend to be your best customers.

Loyalty 95

Loyalty Brands eBook Loyalty Programs 95

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Loyal customers can result in more referral sales and a higher loyalty program subscription rate.

Report 195

Report Ecommerce Retail Customer Satisfaction 195

BlueOcean

MARCH 3, 2025

The quality of the partnership between your company and your outsourced contact center is paramount to your customers satisfaction and loyalty. The Role of Procurement How would you describe the role of procurement in an increasingly complex business landscape? Ready to start building a strategic customer care partnership?

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

InMoment XI

OCTOBER 3, 2024

This is a key indicator of your organization’s customer loyalty and success in building lasting customer relationships. Implement Loyalty Programs Implementing a loyalty program can be one of the most effective customer retention strategies that your organization invests in. Why is Customer Retention Important?

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

InMoment XI

JUNE 28, 2022

The brand was able to identify the key variables that most impacted loyalty for various customer segments, paving the way for initiatives to enhance the end customer’s service experience. In our latest eBook, we lay out four specific business goals that financial services brands can achieve with their experience programs.

Financial 221

Financial Brands Customer Experience eBook 221

Optimove

OCTOBER 29, 2024

In Summary Marketers must leverage email personalization and relevance during the holiday season to significantly boost email engagement and long-term loyalty. eBook: 9 Creative Email Tactics Download this eBook to find new ways to “wow” customers and cut through the clutter with engaging, relevant emails.

Trends 52

Trends Marketing eBook Consumers 52

Experience Investigators by 360Connext

DECEMBER 10, 2024

Find moments that feel most critical to longtime loyalty and test ways to improve those experiences. When customers call for service about a specific issue, how many leave in a certain timeframe? If customers download your app, how many never make a purchase?

ROI 143

ROI Customer Experience Customer Journeys Effort Score 143

Optimove

OCTOBER 14, 2024

eBook: 9 Creative Email Tactics Download this eBook to find new ways to “wow” customers and cut through the clutter with engaging, relevant emails. By delivering meaningful, well-timed, tailored content, retailers can capture consumer attention, drive holiday sales, and preserve long-term loyalty.

Consumers 59

Consumers Marketing eBook Omni-Channel 59

ClientSuccess

AUGUST 17, 2022

As a CSM, you know that the holy grail of any customer relationship is strong loyalty and, ultimately, long-term retention. Customer loyalty and retention: a match made in heaven. Customer loyalty and retention: a match made in heaven. The short answer is that customer loyalty and retention inform and influence the other.

Loyalty 82

Loyalty eBook Customer Retention Customer relationships 82

Interactions

NOVEMBER 11, 2024

This isn’t just a nice-to-have anymore—it’s essential if you want to capture and retain customer loyalty. This is critical in maintaining customer satisfaction and loyalty because, let’s face it, nobody wants to feel like they’re talking to a robot. To stand out in a crowded market, businesses must prioritize these elements.

Retail 62

Retail Competitive Advantage eBook Contact Center 62

Alida

MARCH 10, 2016

The following is an excerpt from The Enterprise Guide to Customer Intelligence , an ebook that explores the different tactics companies use to gain a deeper understanding of the customer. Get your copy of the ebook to learn more. The balance of power has shifted from companies to their customers. Conclusion.

Sales 172

Sales eBook Study Social Media 172

ClientSuccess

JULY 6, 2022

Often used to open the door to these more unique customer experiences, customer loyalty programs can be an excellent idea for CSMs and team leaders alike to delve into some of these new ways to connect and engage with customers. What is a customer loyalty program? Identify the benefits of your customer loyalty program.

Loyalty Programs 79

Loyalty Programs Loyalty eBook Conference 79

Optimove

MARCH 18, 2024

Responsible gambling tools are emerging as trust and loyalty boosters, with 75% of players appreciating their inclusion, Optimove survey reveals. Loyalty can be a result of personalization, offers, level of service and more. The post Download the eBook: Can Tech Help Battle Problematic Gambling? appeared first on Optimove.

eBook 52

eBook Loyalty Tips Measurement 52

Optimove

DECEMBER 4, 2024

eBook: 9 Creative Email Tactics Download this eBook to find new ways to “wow” customers and cut through the clutter with engaging, relevant emails. Request a Demo to see how Optimove can help maximize conversions and drive customer loyalty.

Abandon Rate 52

Abandon Rate eBook Retail e-support 52

ClientSuccess

JULY 13, 2022

Looking at what customer retention requires at its very foundation, the answer could be summed up in one word: LOYALTY. . But what does it take to build loyalty, make customers happy, and drive customer retention? eBook: 3 Steps To Putting Your Customer First This Year. Toolkit: How To Build Customer Loyalty.

Loyalty 78

Loyalty Roadmap eBook Customer Retention 78

BlueOcean

FEBRUARY 7, 2019

What you may not initially see is how that hour inspires the customer’s lifetime loyalty and widespread promotion and advocacy, converting other customers on top of increasing their own spend. Also, grab our latest eBook for more insight, Is a Strategic Contact Center Partnership Even Possible? Need a hand? Contact us here.

Metrics 219

Metrics Customer Care Measurement Contact Center 219

Uniphore

NOVEMBER 16, 2021

Poor promises management directly affects your call handling times, wait times, customer satisfaction, and loyalty as measured by your Net Promoter Score (NPS). Download our ebook “ Banking on Great Conversations: Using Conversational AI to Deliver the Contact Center Experience Your Banking Customers Expect.

Banking 130

Banking Net Promoter Score Contact Center eBook 130

Optimove

MARCH 12, 2025

Create and Maintain a Strong Loyalty Program A well-structured loyalty program can boost early sales by offering redeemable points and member-exclusive discounts and especially granting early access to sales throughout the year. Master Personalization Personalization can significantly enhance customer engagement and drive sales.

Retail 52

Retail Sales Strategy Marketing 52

InMoment XI

NOVEMBER 2, 2021

Our eBook, “How to Improve Customer Retention & Generate Revenue with Your CX Program” is an all inclusive guide to everything you need to know to make your program a customer-keeping machine. After all, nearly 50 percent of customers are willing to spend anywhere from 11 to 50 percent more with a brand they feel they can trust.

ROI 195

ROI Customer Retention Infographics eBook 195

Optimove

FEBRUARY 12, 2025

This post offers actionable customer retention strategies to turn new or one-time holiday shoppers into repeat customers, maximizing loyalty and lifetime value. The Big Picture: Post-holiday customer retention strategies go beyond driving immediate salestheyre about fostering long-term relationships and building brand loyalty.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52