InMoment XI

FEBRUARY 8, 2018

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. As a customer-centric business, decisions should always be made based on customer benefit.

Touchpoint 150

Touchpoint Software eBook Management 150

Help Scout

AUGUST 22, 2023

Learn how to create high-quality experiences for students, faculty, and staff by taking control of your university inboxes. Read the full article

eBook 98

eBook Management How To 98

inQuba

FEBRUARY 10, 2025

Exploring This Next Evolution of CX for the First-Time Buyer So youre considering investing in a customer journey management solution. Journey Management isnt a rigid approach to solving a single problem, but rather a flexible toolbox that addresses a variety of challenges (like acquisition, retention, and many more).

Customer Journeys 52

Customer Journeys Omni-Channel Management Insurance 52

BlueOcean

MARCH 3, 2025

Ideally, you will have a supplier relationship management program that provides sourcing with an objective framework for what a strategic long-term partnership looks like. The contract sets the framework for the day-to-day management, but you have to go beyond it to take the partnership to the next level.

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

InMoment XI

JULY 18, 2022

In food services, operations managers are typically concerned with hiring and training employees, coordinating work and schedules, developing working relationships with front and back of house staff, and more. For more information on using feedback throughout your organization, read our ebook here!

Feedback 369

Feedback Culture eBook Customers 369

Comm100

MAY 28, 2020

As a manager, it is your responsibility to assess your company’s KPIs and use your findings to make any appropriate adjustments to your live chat team. This blog is taken from the full eBook – The Ultimate Guide to Managing a Successful Live Chat Team. Free Download: The Ultimate Guide to Managing a Successful Live Chat Team.

Average Handle Time 130

Average Handle Time Management eBook Effort Score 130

Experience Investigators by 360Connext

DECEMBER 10, 2024

Customer experience management, or CXM, is the process of understanding and managing your customers interactions with your brand to create positive experiences at every touchpoint. Effective CX Management is about priorities. Dont worry: It does get easier with a solid strategy!) View the Course on LinkedIn Learning

ROI 143

ROI Customer Experience Customer Journeys Effort Score 143

NICE inContact

AUGUST 10, 2021

And lucky for you, we’ve outlined what that looks like with help from three industry experts in the eBook, “Cultivating a future-proof customer journey strategy.” Simply put, applying customer empathy means understanding and integrating your customer’s expectations. Get your copy now.

Customer Satisfaction 202

Customer Satisfaction eBook Customer Journeys Customers 202

TechSee

JULY 18, 2019

There’s also a 126-page user guide that raises your blood pressure every time you turn a page, but you manage to set it up… after about an hour. In a newly published eBook, we take a deep dive into how businesses can provide effortless experience to their customers in order to boost loyalty.

Self Service 207

Self Service Customer Experience How To Contact Center 207

NICE inContact

DECEMBER 27, 2021

This eBook is packed with insights from industry experts that will help you optimize your agents' skills. Training agents to be digitally fluent is a widespread opportunity. To get you started, download "The Ultimate Guide to CX Agents: Hiring, Training, Onboarding, and Measuring Contact Center Agents in a Post-Pandemic Digital World."

Training 200

Training eBook Contact Center How To 200

InMoment XI

JUNE 28, 2022

A global senior wealth management firm was able to utilize its CX programs to gather information from up to 150,000 clients annually. This new program launched using greater mobile engagement, text analytics, and case management to close the loop. We’ve compiled a quick list of inspiring stories from our finserv clients.

Financial 221

Financial Brands Customer Experience eBook 221

GetFeedback

DECEMBER 21, 2018

Here are 40 customer retention statistics that reinforce the growing need for customer experience management. In fact, according to Econsultancy’s Digital Trends 2018 report, 45% of companies cite content and experience management as their number one priority. Download the ebook today. Customer Retention by the Numbers.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Comm100

JANUARY 5, 2022

Over the years, SaaS developers have worked with businesses to increase the efficacy and security of this vital customer service channel: most of today’s live chat providers offer some level of password protection and data encryption to help companies manage sensitive data. Read this guide to do this for live chat.

Government 243

Government CRM eBook Software 243

InMoment XI

JANUARY 2, 2023

CX managers first determine what a positive customer experience entails for their target clients, theorize and implement changes they believe will have the most impact, and use results to optimize each customer interaction. Check out our eBook on the subject! Download eBook. What Is Customer Experience? Your Next Steps.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

NICE inContact

JUNE 29, 2021

Check out the “Contact Center Leader’s Guide to Gamification” eBook for more tips and tricks.

Gamification 156

Gamification eBook Contact Center Tips 156

Comm100

OCTOBER 30, 2017

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center or contact center you’ve probably seen the same mistakes being made by management over and over regardless of the company, the market, the product or customer base. How can I fix it? How can I fix it?

Contact Center 142

Contact Center Tips Management Call Center 142

Optimove

OCTOBER 14, 2024

2 – Manage Frequency Carefully One of the primary drivers of marketing fatigue is the volume of messages. eBook: 9 Creative Email Tactics Download this eBook to find new ways to “wow” customers and cut through the clutter with engaging, relevant emails.

Consumers 59

Consumers Marketing eBook Omni-Channel 59

Uniphore

JUNE 16, 2021

Management gets to feel like they’ve given agents the resources they need, while the reality on the ground looks a little more like this…. Microlearning Rather than throwing every piece of knowledge at agents at once, microlearning splits it up into more manageable segments. Emphasis on “try.”) ”) The result?

Contact Center 204

Contact Center Training Call Center How To 204

Uniphore

JUNE 10, 2021

Download eBook. We polled attendees of our Knowledge Management Vs. Knowledge Automation webinar on how they viewed agent onboarding. 4 Ways Knowledge Management is Failing Your Call Center. The problem: a kitchen sink approach to knowledge management that places the burden of finding relevant information on the agent.

Call Center 246

Call Center Self Service Contact Center eBook 246

Comm100

JULY 6, 2021

The cost to run it, the expertise to set it up, and the time to manage it – all this needs a level of resource that they can only dream of. A task bot can be used to gain leads for: Webinars Newsletters Events eBooks Product demos Follow-ups And much more. Comm100 Task Bot can also be used for meeting bookings.

Chatbots 264

Chatbots Sales eBook Resources 264

Comm100

MAY 19, 2020

Therefore, management can easily discover the problems or needs of their customers and find ways to address and resolve them. This eBook discusses all the essential tips for live chat agents to communicating effectively, addressing customer issues efficiently, and representing your brand or company in a professional manner.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

InMoment XI

MARCH 2, 2022

Classic engagement research, as practiced since the mid-1980’s, is very effective at identifying employee perceptions into the nature of their jobs, the relationship between employee and manager, employee and co-workers, and the line of sight between the employee performance and company performance.

Culture 195

Culture Connections Company eBook 195

Gainsight

MARCH 7, 2023

Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real splash. A key digital strategy to efficiently scale CS teams is pooled customer success management (pooled CSM). There’s just one problem: This approach now needs to scale.

Customer Success 102

Customer Success Management Groups eBook 102

ClientSuccess

SEPTEMBER 3, 2020

In this post, I’ll address the most frequent question I’m asked by customer success leaders—what is the best compensation plan for Customer Success Managers (CSMs)? Compensation Plans for Customer Success Managers (CSMs). The post Compensation Plans for Customer Success Managers appeared first on ClientSuccess.

Customer Success 111

Customer Success Management NPS Sales 111

InMoment XI

OCTOBER 3, 2024

Provide Dedicated Account Management In order to keep account satisfaction levels high, assign dedicated account managers that serve as a single point of contact. These account managers can provide personalized service, respond to inquiries quickly, and gain a better understanding of the account’s needs.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

C3Centricity

JULY 20, 2020

Secrets to Brand Building eBook 50% discount with code Summer50 in July. In fact, if we lead a team, whether just a few people or many thousands, we should be good at managing people first. . If we lead a team, whether just a few people or many thousands, we should be good at managing people first. And never give up!

Innovation 331

Innovation Leadership How To Marketing 331

Inbenta

DECEMBER 9, 2020

Knowledge Management definition. What is Knowledge Management? Knowledge Management is a framework that an organization puts in place to source, deploy, and maximize the value of its knowledge by developing tools and best practices enabling it to more effectively share, create, access and retain knowledge.

Management 95

Management Self Service Knowledge Base Chatbots 95

GetFeedback

DECEMBER 26, 2018

Download the new ebook to learn more. It offers a behind-the-scenes look at how audiences engage and react to your brand, so you can gradually improve. Learn how modern companies integrate customer experience surveys with Salesforce to improve customer experience.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

InMoment XI

AUGUST 22, 2022

When you lose an employee: You Lose: Existing Customer Relationships: When you lose a customer-facing employee like a salesperson or an account manager, you can also lose their contacts and relationships. Check out this free eBook! Take the example of an auto dealership. Companies with engaged employees are 21% more profitable.

Employee Experience 195

Employee Experience eBook Employee Engagement Call Center 195

Comm100

OCTOBER 25, 2021

If you want a more in-depth look into this topic with top tips and tools you can use to achieve improved student experiences and engagement, take a look at our new eBook –. Get ebook now. Free eBook. Donwload free ebook now! Comm100 eBook. Connecting with Students on Social Meida. Quick Responses. Moving Forward.

Social Media 130

Social Media Engagement eBook Omni-Channel 130