InMoment XI

JUNE 14, 2022

This approach goes all-in on end user ease and productivity to drive growth, and is a radical shift away from the acquisition growth model so familiar in the software industry. Customers Will Tell You Where Your Product Led Growth Bottlenecks Are. Metrics are essential to understanding progress on the product led growth curve.

Metrics 260

Metrics Net Promoter Score Effort Score NPS 260

Wootric CX Blog

JULY 5, 2020

This approach goes all-in on end user ease and productivity to drive growth, and is a radical shift away from the acquisition growth model so familiar in the software industry. Customers will tell you where your PLG bottlenecks are. Metrics are essential to understanding progress on the product led growth curve.

Metrics 85

Metrics Net Promoter Score Effort Score NPS 85

Wootric

JULY 5, 2020

This approach goes all-in on end user ease and productivity to drive growth, and is a radical shift away from the acquisition growth model so familiar in the software industry. Customers will tell you where your PLG bottlenecks are. Metrics are essential to understanding progress on the product led growth curve.

Metrics 52

Metrics Net Promoter Score Effort Score NPS 52

Wootric CX Blog

MARCH 1, 2020

The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Collect in-app feedback to get a pulse on end-user experience. Learn how to obtain the right feedback to understand customer desires and expectations.

Effort Score 52

Effort Score Roadmap Touchpoint Analysis 52

Wootric CX Blog

MARCH 18, 2021

Now we’ll combine surveys with behaviors and concrete numbers to see how CX impacts metrics like product use, retention, and sales. . Get the ebook, CX FOR EVERY STAGE: How to scale your Voice of Customer program from startup to enterprise. Learn how to improve user experience for product led growth and loyalty.

Net Promoter Score 52

Net Promoter Score Effort Score How To NPS 52

Wootric CX Blog

MARCH 9, 2021

Maybe your priority is to optimize your software product or to improve the support experience. Get the ebook, CX FOR EVERY STAGE: How to scale your Voice of Customer program from startup to enterprise. Get the ebook, CX FOR EVERY STAGE: How to scale your Voice of Customer program from startup to enterprise.

Feedback 52

Feedback Net Promoter Score NPS Effort Score 52