Gainsight

SEPTEMBER 1, 2022

So a product roadmap serves as a tool for alignment: it’s a strategy-first, visual document that communicates what type of problem a product solves, how, and for whom. Yet because product roadmaps are living, breathing documents that can and should evolve, it can be frustrating to construct them. A roadmap to revenue growth.

Roadmap 52

Roadmap Data Net Promoter Score Analytics 52

InMoment XI

OCTOBER 3, 2024

However, if the account managers are informed about the product development roadmap, they will know when it is appropriate to start promoting new products or features. For example, if the account manager promotes a new feature to the client that won’t be ready for six months, this would cause frustration and might lead to churn.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

Gainsight

APRIL 11, 2025

It may seem daunting at first, but you probably already have a solid content library within your company that lives in silosyour blog, support articles, customer stories, ebooks, etc. Develop a Sustainable Content Strategy Keeping the content stream flowing is critical for keeping a community lively. Personal brand-building opportunities.

How To 52

How To Gamification Effort Score eBook 52

ClientSuccess

JULY 13, 2022

Always work from a long-term customer roadmap. . Working from a long-term customer roadmap can help the customer see where their relationship with your company is heading with the final goal in mind. eBook: 3 Steps To Putting Your Customer First This Year. Toolkit: How To Build Customer Loyalty.

Loyalty 78

Loyalty Roadmap eBook Customer Retention 78

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

Avaya

AUGUST 2, 2017

In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place. A digital roadmap must be created with an inherent understanding of customer, revenue, technical, people, processes and operational drivers. We’re here to help.

Roadmap 63

Roadmap eBook Exercises Strategy 63

ClientSuccess

MARCH 8, 2023

By outlining objectives, owners, and timelines, you provide your customers with a roadmap to success. Define Next Steps One of the biggest reasons follow-up emails are so critical after customer calls is that they often serve as a bridge between meetings to keep your customer projects alive and keep things moving between live conversations.

Customer Success 79

Customer Success Tips eBook Roadmap 79

ChurnZero

DECEMBER 6, 2019

Check out our eBook 167 B2B Gift Ideas for the Holidays or take a look at this blog to learn how other companies use gifting for customer success. . Advice from Customer Success Experts: Best Practices for Year-End Planning eBook. Get your own free copy of this eBook. Need further inspiration? Customer Success Resource.

eBook 80

eBook Roadmap Customer Success Tips 80

Comm100

FEBRUARY 7, 2018

Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? For example, with UserVoice.).

Software 131

Software Customer Engagement Engagement Social Media 131

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. If you analyze the results, close the feedback loop, and use data from NPS to dictate your roadmap, you’ll increase revenue, reduce churn , and improve customer experience. Who are they? How to use NPS.

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150

Gainsight

JANUARY 6, 2023

We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more. Benchmark: Product Roadmapping With Product Experience Data. Using Product Analytics to Drive Product Roadmaps. The Importance of a Data-Driven Product Roadmap. Achieving Growth With Positive Product Experiences.

Resources 52

Resources Roadmap eBook Analytics 52

Bizagi

FEBRUARY 7, 2019

Align your digital roadmap to the corporate strategy. Now that you know the essential steps that you should consider, download our ebook, How To Create a Timeline for Digital Transformation, and start planning your actions for 2019. Real digital transformation is about digital innovation and discovery.

Strategy 83

Strategy Competitive Advantage eBook Roadmap 83

Oracle

SEPTEMBER 26, 2019

Here are 3 ways that brands are adapting their approach to customer experience to forge better relationships, with a preview of insights from the ebook, “Moments That Matter: A New Customer Experience Roadmap for Financial Services. ” Leveraging AI and machine learning.

Financial 58

Financial Brands eBook Roadmap 58

InnerTrends

MAY 23, 2018

For instance, if you download an ebook, you will automatically be put on an emailing list and you will receive other emails related to other ebooks, until they run out of ebooks to advertise for :). Say a client downloads an ebook and then reaches the onboarding step. These are event driven marketing automations.

Marketing 73

Marketing Net Promoter Score eBook NPS 73

C3Centricity

FEBRUARY 5, 2018

In addition to this video-maker roadmap, I suggest you also check out “Top 10 Video Marketing Trends And Statistics Roundup 2017” for all the latest statistics. Free eBook for anyone who correctly identifies them and leaves a comment below. Follow these steps and your brand will soon by in the spotlight.

Infographics 120

Infographics Marketing Social Media Ecommerce 120

Centercode

JUNE 4, 2019

Customer Validation gives you a direct line to your users – their interests, habits, the things that excite or frustrate them – all of which help you develop your roadmap and product strategy. Customer Validation in 20 Minutes [EBOOK]. The post 4 Key Elements of Testing VR appeared first on Centercode.

eBook 66

eBook User Experience Roadmap System 66

Centercode

FEBRUARY 11, 2021

It’s essential to fixing deep-seated issues that compromise user experience, beefing up your roadmap with qualitative customer insights, and highlighting the very best your product and brand has to offer. See for yourself: Check out our customers and our list of use cases in our ebook, Making Good Tech Great.

e-support 98

e-support How To Policies eBook 98

Talkdesk

DECEMBER 30, 2020

Earlier this year, Talkdesk developed and produced the ebook The CX Transformation Roadmap which addressed this very question; 5 stages to go from “survive” to “thrive” and build resilient cloud contact centers: Tackle. But moving forward, what are the new pillars of great CX in the current remote working context?

Innovation 83

Innovation Contact Center eBook Roadmap 83

NobelBiz

FEBRUARY 6, 2024

Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. . “Rules and regulations mean the proof of concept has been tested and deemed valuable,” Depies notes, highlighting the criticality of guidance in this evolving space.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Comm100

OCTOBER 30, 2017

Share information on projects in progress as well as projects on internal roadmaps, and solicit membership from other teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. This could include shared process training (ITIL, Six Sigma etc.), Outsourcing.

Contact Center 164

Contact Center Tips Management Call Center 164

CSM Magazine

AUGUST 29, 2024

Our ebook – entitled ‘ Revolutionising the Customer Experience ‘ – identifies key barriers organisations face when implementing AI across the customer journey. To read more about successfully scaling AI in CX, download our new ebook today. But why the gap between the hype and reality? Plan post-implementation support.

eBook 52

eBook Roadmap Groups Culture 52

ChurnZero

APRIL 8, 2020

When it comes to product development, weighing customer ideas and feature requests against your own vision and priorities on the roadmap is always a delicate balancing act. Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. t wears that never gave them the con?dence

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

Interactions

JUNE 25, 2020

This will make clear the major pain points in your contact center and provide a roadmap for what should be top priority when evaluating virtual assistant solutions. Then, check out our eBook for next steps! We recommend first taking an honest assessment of your current customer experience through customer journey mapping.

Self Service 71

Self Service Virtual Agent Customer Journeys Contact Center 71

Avaya

MAY 16, 2017

Roadmap Creation: A detailed roadmap helps you finalize digitization plans before implementation. Check out our eBook, Fundamentals of Digital Transformation , to learn more about this discovery process—the first of a five-step plan for creating a foolproof digital transformation strategy. operational savings, CX improvements).

Company 50

Company Roadmap eBook Strategy 50

Gainsight

OCTOBER 5, 2022

If you haven’t hit product roadmap milestones indicating that customers are ready to adopt a new or enhanced feature, don’t be afraid to hit pause. To read more about Gainsight’s strategies for durable growth during a downturn, check out our latest ebook, The Durable Growth Playbook for Savvy SaaS Companies.

Customer relationships 59

Customer relationships Roadmap Customer Success eBook 59

InMoment XI

APRIL 3, 2024

Access Your Digital Experience Transformation Roadmap ebook and if you’re ready to take the digital experience further than ever before, book a demo with InMoment today! Want to learn more about digital experience transformation and how your organization can develop a successful digital strategy? References Fullstory.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

ClientSuccess

SEPTEMBER 8, 2020

Many times, SaaS vendor’s strategic roadmap tends to shift and change based on the requirements of enterprise accounts. eBook: Top Customer Success Executives Predict 2020 Trends. eBook: How to Build a Scale a Customer Success Team. . Check out these additional resources: . appeared first on ClientSuccess.

Customer Journeys 52

Customer Journeys Management eBook Case Study 52

Interactions

JUNE 5, 2019

Read our eBook on Customer Journey Mapping to learn: The two types of Customer Journey Maps and which you should use. This will help you create a straightforward and actionable roadmap that produces transforming results. The best time for your company to complete a User Journey Map. Ready to get started?

Customer Journeys 54

Customer Journeys eBook Touchpoint Roadmap 54

Centercode

NOVEMBER 20, 2019

To adapt your roadmap and iterate on your product so that it continuously aligns with your audience’s needs, it’s important that your testers reflect the demographics, psychographics, and technographics of your target market. Download the Delta Testing 101 Ebook.

Consumers 56

Consumers eBook Roadmap Retail 56

Gainsight

OCTOBER 18, 2022

Product roadmaps overflow with suggestions, making future planning increasingly difficult. That way, the entire organization can move forward together with a clear roadmap, keeping their sights set on a common growth goal. Churn increases. Product analytics helps companies grow.

Connections 52

Connections Roadmap Analytics eBook 52

Centercode

OCTOBER 29, 2019

With so many companies adopting agile methodologies to keep up with faster release cycles , there’s a lot of dialogue around the role customers play in securing quality releases and driving product roadmaps. Downloadable content (kits, ebooks, best practices, etc.). Unlimited networking opportunities in our virtual lounge.

Conference 58

Conference eBook Roadmap Travel 58

Gainsight

DECEMBER 4, 2023

Learn more in our ebook Creating a Company-Wide Culture of Customer Centricity. Their advocacy can impact marketing, sales, as well as product design, and roadmapping. Learn more in our ebook: Smarter Not Harder: Launching Customer Success From Scratch. The first step to building a CS operation is company-wide alignment.

eBook 52

eBook Roadmap Metrics Healthcare 52

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating a Product Roadmap? You can also subscribe to our email newsletter , to be first to get our insights on Product Experience strategies, access to events, webinars, articles, ebooks, and more! . Product Experience .

Resources 52

Resources Handbook eBook Government 52

Gainsight

APRIL 5, 2022

For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. That insight can fuel your product roadmap decisions and shed light on ROI. User expectation gaps emerge. Replicate your best product experiences.

Company 52

Company Multi-Channel Roadmap Analytics 52

ClientSuccess

NOVEMBER 22, 2021

Customers and their responses can feed the product roadmap, serve as advocates, and support additional customer marketing efforts. eBook: 5 Ways To Surprise & Delight Your Customers. A best practice is for customer marketing to create a separate NPS survey specifically for marketing purposes. Toolkit: How To Build Customer Loyalty.

Marketing 52

Marketing NPS Voice of Customer Effort Score 52