InMoment XI

AUGUST 22, 2022

Some customers come back again to the same sales person because they have an excellent relationship and know that the experience they receive will be just as excellent. These customers will likely follow that sales person to their next dealership should they decide to move on. Check out this free eBook!

Employee Experience 195

Employee Experience eBook Employee Engagement Call Center 195

Comm100

DECEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Measurements assessing the ‘gap’ between these two states should be made at regular intervals, as services can change based on many different variables – time of year, sales volumes, holidays etc. Conclusion.

Customer Experience 291

Customer Experience Strategy How To Effort Score 291

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. This tactic keeps brands at the forefront and drives additional sales during slower periods.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Gainsight

OCTOBER 14, 2022

“What is ROI? These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. According to Van Lew, this cyclical nature of transforming customer pain points into successful outcomes is key to proving ROI.

ROI 52

ROI e-support eBook Roadmap 52

NICE inContact

AUGUST 9, 2018

For example, CSAT may highlight a critical product deficiency that requires a response from R&D, product management, customer service, and sales to ensure that: Customers are not sold something that is broken or impossible. You can learn more by downloading NICE Satmetrix’s ebook on The ROI of NPS.).

NPS 122

NPS Metrics Net Promoter Score Customer Service 122

Confirmit

JUNE 4, 2018

Confirmit helps businesses realize Voice of the Customer and Customer Experience ROI through a combination of technology and services that help you achieve your business goals. Then we design a program based on that “sweet spot,” ensuring maximum ROI through the ultimate realization of your desired business outcomes.

eBook 40

eBook B2B ROI Advertising 40

Oracle

MARCH 22, 2021

B2B marketers don’t have it nearly as quick and easy, with longer average sales cycles marked by building trusted relationships over time and in an ever-growing digital sales environment, as outlined by this June 2020 Forrester report. Dig into this SmarterCX article covering B2B and B2C sales practices.

B2C 85

B2C B2B Marketing eBook 85

Comm100

FEBRUARY 25, 2021

Live chat is at least 17% – 30% cheaper than a phone call , and can deliver up to 6000% ROI. Find out how AI can save your healthcare organization money with our chatbot ROI calculator below. Recommended: Chatbot ROI Calculator . Free all-in-one customer engagement platform. Say yes to Omnichannel .

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

Comm100

JUNE 13, 2018

Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. Flash holiday deals can be used to generate sales during Black Friday, Small Business Saturday, and Cyber Monday. Recommended for you: 8 Ways that Live Chat is Boosting E-Commerce Sales (And What You Can Do to Get in On It).

Tips 168

Tips Self Service e-support Social Media 168

Hello Customer

OCTOBER 13, 2021

But unless you know exactly what to do with any of this feedback, e.g., support sales and marketing teams, empower employees to better engage customers, streamline processes, remove service frictions etc., Download our eBook: "NPS, CSAT or CES? Check out our eBook: Capturing insights for action. are all well and good.

Examples 98

Examples Survey Customer Journeys eBook 98

Playvox

JUNE 6, 2023

As a call center leader looking to sell an investment in WFM software to your CFO, you need to tie your business case and associated return on investment (ROI) to one or more strategic business priorities. Focus on the strategic business and financial benefits to the company and how it will deliver an impactful ROI.

Contact Center 66

Contact Center Return on Investment Tips ROI 66

ClientSuccess

SEPTEMBER 27, 2018

Instead of simply passing new customers off to a Customer Success Manager (CSM) to deal with after a sale is completed, organizations are realizing the benefits of having a strong customer-focused strategy in every department , from sales and marketing to finance and product. An Intense Focus on Outcomes and ROI.

Trends 74

Trends Customer Success Effort Score ROI 74

InMoment XI

APRIL 3, 2024

This includes communicating with a brand via social media, making a purchase online, receiving an email or text confirming an order, providing user feedback on online channels, using a company app, operating a digital kiosk or point-of-sale terminal, or even simply visiting an organization’s webpage. References Fullstory.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

ClientSuccess

JULY 5, 2017

5 Common Success Post-Sales Pitfalls. In order to make sure your CSMs are prepared, take a look at these common post-sales pitfalls, strategies for success, and best practices at every point of the post-sales customer lifecycle to ensure critical issues don’t slip through the cracks. The Sales Handoff Strategy.

Sales 40

Sales Customer Success ROI Customers 40

BirdEye

MAY 10, 2023

Email marketing has an ROI of $36 for every $1 spent. Build your email list by enticing prospects to share their email addresses in exchange for an exclusive coupon, eBook, or free trial. Influencer marketing is a proven strategy that can raise brand awareness and drive sales. Use a CTA to encourage customers to engage.

Examples 98

Examples Strategy Tips Marketing 98

Stella Connect

JUNE 15, 2017

If your goal is to increase customer loyalty and revenues via suggestive selling, for example (or better yet, service delivery + 1 ), you can use mystery shopping to determine whether employees are demonstrating specific behaviors that build the customer relationship and drive sales—and whether your training programs need fine-tuning.

ROI 40

ROI Measurement Brands Omni-Channel 40

Influitive

AUGUST 3, 2015

If prospects consider online information and opinions from peers as two of the most vital sources of information when starting the buying process, then marketing and sales teams need to leverage their customers to generate social proof for their product. Download the free eBook now. Social proof is the new marketing.

B2B 66

B2B Report Social Media Marketing 66

BirdEye

DECEMBER 29, 2022

Channel reporting Return on Investment (ROI) metrics 12. This metric measures how many people that viewed or interacted with your content actually took some desired action like signing up for a newsletter, downloading an ebook, or making a purchase. Return on Investment (ROI) metrics. Social share of voice 9. Cost-per-click 13.

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

ClientSuccess

NOVEMBER 22, 2022

As marketers, you’re always looking for new and innovative ways to drive value and ROI for your brand. You might consider combining your marketing, sales, and customer success teams into a single “Revenue Team” This approach may increase sales significantly and involve more customers in your marketing initiatives.

Customer Success 69

Customer Success Strategy Marketing Social Media 69

PeopleMetrics

NOVEMBER 12, 2014

Alibaba , now with more than double the sales than Amazon, knows a thing or two about the importance of setting clear values. Culture is hard to pin, but it’s intrinsic to making sure everything your company does is backed by something bigger than ROI or quarterly presentations. Or, check out our free eBook. Need more insight?

Culture 70

Culture Customer Experience Customer Centricity eBook 70

BirdEye

APRIL 20, 2023

Better ROI Localized lead generation can produce a better return on investment (ROI) by streamlining your marketing efforts to target customers who are more likely to convert. Be sure to have opt-in forms on the ready so people can sign up for your email newsletter or blogs to find out about promotions and sales.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

SurveySparrow

APRIL 11, 2021

It is a strategy where your buyer gets to know who you are, what you offer, and how you can help their business with targeted content and nurturing instead of pushing for a sale. Companies with a good lead nurturing strategy will generate 50% more sales-ready leads at a 33% lower cost. What is a lead nurturing strategy?

Strategy 98

Strategy How To Effort Score Social Media 98

ClientSuccess

OCTOBER 19, 2021

Lack of Value: at the very beginning of any customer relationship, most likely during the handoff from sales, there will be a clear outline of the value a customer expects to see from your platform or service. This could include anything from ROI to SLAs, but if your team is slipping on these, there will be issues. Ready for more?

eBook 59

eBook ROI Customer relationships Customer Voice 59

Storyminers

MAY 4, 2016

ROI is simple $’s and cents. Customer Experience is the experience the customer has across their entire lifecycle with you; from sales and marketing, through engagement, expansion, and even when they cancel. It’s your best sales tool. Sign up to get weekly resources, and receive your FREE bonus eBook. SIGN ME UP!

Industry 140

Industry Customer Experience Interaction Customers 140

ChurnZero

DECEMBER 20, 2019

C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. I recommend looking to Sales/Sales Op erations teams as the guide. Sales won’t pass GO and collect until a customer is successful. . Sales and CS collaborations create “pods” of sales.

Customer Success 61

Customer Success Chief Customer Officer ROI Sales 61

ClientSuccess

FEBRUARY 8, 2023

Outcomes : during the sales cycle, customers will outline specific goals they are trying to achieve with your solution. License utilization rate : if your product is sold as part of a licensing agreement, this metric tracks how, if at all, these are being used. Did they achieve these outcomes?

Metrics 75

Metrics Customer Success Net Promoter Score Effort Score 75

SurveySparrow

MARCH 16, 2019

They deliver their promise by providing exceptional inbound marketing and sales services to their clients. Wistia’s Video Hosting Service for Marketing & Sales Enablement help agencies run full video marketing campaigns for their clients and prove ROI with detailed video analytics. Wistia Agency Partner Program.

Marketing 75

Marketing Social Media e-support Video 75

SurveySparrow

APRIL 23, 2023

Efficient Use of Resources Focusing on quality leads allows you to optimize your marketing and sales efforts. By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI).

B2B 52

B2B Marketing Social Media Advertising 52

Comm100

NOVEMBER 3, 2017

Sales, Human Resources, and Marketing need to know how to use social media to reach business and departmental goals. Social Media Marketing: ROI from Lynda.com. Social media sales courses: Social Selling with Salesforce from Lynda.com. Digital Marketing- The Formula for Branding and Sales Growth from Udemy.

Social Media 145

Social Media Course Training Marketing 145

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52

SurveySparrow

JANUARY 19, 2023

An ROI of 293.66% Yes, Brazilian company Klickpages got an increased ROI of 293.66% by using a thank you page in its lead capture forms. Call-to-Actions (CTAs): The final component is an effective call-to-action (CTA) to move your users onto a desired step in your sales/customer journey. Your patience is much appreciated!

ROI 52

ROI eBook Feedback Survey 52

SurveySparrow

JANUARY 19, 2023

An ROI of 293.66% Yes, Brazilian company Klickpages got an increased ROI of 293.66% by using a thank you page in its lead capture forms. Call-to-Actions (CTAs): The final component is an effective call-to-action (CTA) to move your users onto a desired step in your sales/customer journey. Your patience is much appreciated!

ROI 52

ROI eBook Feedback Survey 52

CSM Magazine

MAY 20, 2020

You can give it away as an ebook, white paper, checklist, or cheat sheet, in exchange for a potential customer’s email address. Implementing a referral program can really help your business’ sales cycle and produce qualified prospects that will boost your sales efforts. A better overall ROI from your marketing strategy.

Strategy 52

Strategy Social Media ROI eBook 52

Gainsight

DECEMBER 15, 2021

New Law #2 : Create an integrated journey from Sales to CS. Shifting Sales efforts to existing customers is a matter of ROI. But Sales alone cannot identify opportunities. Collaborate closely with Sales on both scenarios. Increased ROI in Sales, Marketing, Product, and CS Operations.

Customer Success 59

Customer Success ROI Effort Score Metrics 59

Second to None

MAY 8, 2018

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. No other marketing tactic comes close to matching this ROI. Emphasize a strong call-to-action with these emails, as you now have one clear goal: make a sale. Now you want to prove it to them.

Ecommerce 59

Ecommerce Customer Journeys Brands Marketing 59

Stella Connect

AUGUST 16, 2017

When a customer is unhappy with a brand experience, the opportunity to recover that relationship, strengthen it, and drive future sales is huge. This is critical, because if service recovery doesn’t happen quickly, the value you could have extracted—either by saving the sale or saving a relationship—evaporates.

Contact Center 55

Contact Center How To NPS Fashion 55

Centercode

FEBRUARY 18, 2021

One in three has issues proving the ROI of their customer testing program, while one in four is not getting the stakeholder buy-in necessary to secure resources and support to make their programs better. Enable P&L owners, finance, and leadership to leverage early feedback and star ratings to help with predictability of product sales.

eBook 59

eBook Wireless Fashion Social Media 59