Integrity Solutions

OCTOBER 6, 2020

Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. After all, you have all these loyal, honest, conscientious, good people on your sales team. They watch all the videos on the latest sales techniques. Why Sales Skills Aren’t the Whole Story.

Sales 86

Sales Training eBook Video 86

Beyond Philosophy

OCTOBER 11, 2018

A powerful sales technique exists that can help. The best sales organizations use it well; the worst, not so much. It describes how they give customers or prospects something with the hopes that their generosity will be returned in higher sales or customer loyalty. No one wants to be tricked or cajoled into the sale.

Sales 137

Sales Call Center eBook Loyalty 137

BlueOcean

JULY 9, 2024

Online sales are expected to exceed $1.7 trillion by 2027, representing an all-time high of over 20% of all retail sales. At the helm of this increase is the boom of online food and beverage orders, in which growth is nearly double that of all average eCommerce sales. These are stunning statistics.

Loyalty 177

Loyalty Brands Ecommerce Average Handle Time 177

Oracle

AUGUST 8, 2019

From a B2B sales perspective, companies are seeing that more B2B buyers are expecting B2C-type interactions – 70% of buyers across generations value the fewer negotiations and improved sales processes that online marketplaces can provide. Yet many organizations are still stuck in their manual ways. Warning sign #1: Pricing errors.

B2B 67

B2B Sales eBook B2C 67

InMoment XI

MARCH 21, 2023

Peggy Carrieres, Avnet’s VP of Global Sales, Enablement, and Supplier Development, shared with InMoment how Avnet is taking a realistic but personal approach to strengthening its employee experience to sustain its customer experience (CX). Learn more about how your employees can impact your customer experience in this eBook!

eBook 195

eBook Social Media Employee Experience Culture 195

SurveySparrow

AUGUST 31, 2021

You can also offer non-monetary virtual incentives like allowing them to download an eBook, research paper, or template. It also boosts your sales as users may like your product during the trial and invest in it for the long term. An in-depth analysis of the feedback helps you leverage the data and trends to boost sales.

Survey 98

Survey Sales Social Media Multi-Channel 98

Feedbackly

AUGUST 4, 2021

We know CX matters when it comes to sales. Today, a whopping 46% of consumers say that customer experience is the main driver of.

eBook 98

eBook NPS Sales Consumers 98

InMoment XI

AUGUST 22, 2022

Some customers come back again to the same sales person because they have an excellent relationship and know that the experience they receive will be just as excellent. These customers will likely follow that sales person to their next dealership should they decide to move on. Check out this free eBook!

Employee Experience 195

Employee Experience eBook Employee Engagement Call Center 195

Bill Quiseng

AUGUST 10, 2015

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Micah has done that for you here.

eBook 60

eBook Hospitality Culture Hotels 60

InMoment XI

JULY 18, 2022

And, as this program has progressed, they are able to draw correlations between stores that are performing well in the system and their sales. #2: It will also help you build a high sales potential. For more information on using feedback throughout your organization, read our ebook here!

Feedback 369

Feedback Culture eBook Customers 369

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Loyal customers can result in more referral sales and a higher loyalty program subscription rate.

Report 195

Report Ecommerce Retail Customer Satisfaction 195

Confirmit

JUNE 4, 2018

Cross/up-sales and share of wallet. In the Confirmit for B2B ebook, we’ll explore some of the ways Confirmit B2B Customers are maximizing their CX program ROI and provide best practice tips to show you how to leverage CX to drive business growth. Client retention. Organizational processes and cost reduction.

eBook 40

eBook B2B ROI Advertising 40

Optimove

OCTOBER 14, 2024

eBook: 9 Creative Email Tactics Download this eBook to find new ways to “wow” customers and cut through the clutter with engaging, relevant emails. By delivering meaningful, well-timed, tailored content, retailers can capture consumer attention, drive holiday sales, and preserve long-term loyalty.

Consumers 59

Consumers Marketing eBook Omni-Channel 59

InMoment XI

NOVEMBER 21, 2022

Customers expect value for what they pay for and no amount of sales gimmicks can hide the truth of your product, so it’s key to know customers’ expectations and develop your product/service to meet or exceed that.

Loyalty 195

Loyalty How To eBook Social Media 195

Joe Rawlinson

OCTOBER 8, 2024

Attracting customers and driving sales will be the result of great marketing. You might want to try ebooks, podcasts, videos, blog articles and infographics. Launching a new business is an exciting milestone but it does come with a lot of challenges. Putting your brand in front of the right people can be difficult.

Marketing 78

Marketing Strategy Social Media Infographics 78

Alida

MARCH 10, 2016

The following is an excerpt from The Enterprise Guide to Customer Intelligence , an ebook that explores the different tactics companies use to gain a deeper understanding of the customer. Get your copy of the ebook to learn more. The balance of power has shifted from companies to their customers.

Sales 172

Sales eBook Study Social Media 172

BlueOcean

JANUARY 8, 2019

Obviously, the cost of losing a customer isn’t as simple as the loss of one particular sale or the associated make-good. Losing a customer isn’t as simple as losing a single sale. From a ruined reputation to a lost lifetime of sales to a never-ending cycle of replacing old customers, the cost is considerable.

Lifetime Customer 299

Lifetime Customer Contact Center Poor Customer Service eBook 299

InMoment XI

FEBRUARY 15, 2022

For employees, curbside and delivery have proven expensive to operate and don’t drive sales like in-store traffic does (especially if retail employees are working commission). During quarantine, retail stores often offered same-day home delivery, curbside pick up, and buy online, pick up in-store (BOPIS).

Retail 195

Retail Consumers Social Media eBook 195

Talkdesk

APRIL 12, 2016

The past few years have seen significant advances in sales strategies and practices. TOPO Sales Summit 2016 examined many of the facets of a successful sales strategy. The Sales Development Track expanded on how high-growth companies can drive pipeline and revenue. About TOPO Sales Summit.

Sales 40

Sales eBook Call Center Strategy 40

Comm100

DECEMBER 16, 2019

eBook: Chatbot Success: How to save time, money, & effort in customer interactions. It’s no wonder why this eBook from 2018 remained one of Comm100’s most popular pieces this year. eBook: Know Before You Bot: Straight answers to the most important questions about getting started with chatbots. The answer to your calls!

eBook 130

eBook Chatbots Infographics ROI 130

Comm100

MAY 19, 2020

Increase sales. Increased Sales. Studies have shown time and time again that live chat helps to increase sales – and companies are reaping the benefits. These numbers make one thing clear: live chat is effective in generating leads and making sales. Improve customer service and loyalty. Faster problem resolution.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Talkdesk

APRIL 15, 2016

Sales leaders are integral to the success of their teams. The Sales Leadership track at TOPO Summit 2016 explored the ways in which sales leaders design, build and manage their organizations. Who better to provide input on effective sales than a buyer? About TOPO Sales Summit.

Sales 40

Sales Leadership eBook Call Center 40

Talkdesk

APRIL 14, 2016

Every sales organizations is looking for the secret to improving their effectiveness and their revenue along with it. The Sales Effectiveness track at TOPO Sales Summit 2016 explored the plays and tactics that contribute to the effectiveness of the world’s top sales teams. About TOPO Sales Summit.

Sales 40

Sales Multi-Channel eBook Call Center 40

GetFeedback

MAY 2, 2019

The following sections come from Kapiche’s eBook: “ What’s the Real Value of Customer Experience? Traditionally, businesses are used to seeing a direct correlation between their overall growth and how much they invest in their marketing and sales. It’s even harder when you don’t have business buy-in.

Strategy 261

Strategy Net Promoter Score ROI Effort Score 261

Comm100

AUGUST 5, 2020

And perhaps more simply, a missed engagement could mean a missed sale. . These five tips for reducing wait time were taken from the eBook – Top 7 Customer Service Complaints & How Omnichannel Customer Engagement Resolves Them. So how can your team reduce wait times and give your customers the immediate attention they expect?

Wait Times 130

Wait Times Tips Customer Service Omni-Channel 130

ChurnZero

OCTOBER 26, 2018

Strategies for an Effective Partnership between Customer Success and Sales. The handoff of a new customer between Sales and Customer Success is a critical moment in the customer lifecycle. In this session, Abby Hammer and Casey Altieri from ChurnZero shared tips to clarify and strengthen your knowledge transfers from Sales to CS.

Sales 56

Sales Customer Success Customers eBook 56

Comm100

APRIL 27, 2020

Does your customer need to connect with the support department or the sales team? Here’s an example of what automated routing based on region might look like : Zach reaches out to a large automotive dealership with a sales question on Facebook Messenger. This blog post is a snippet from our eBook, Mastering Omnichannel CX.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

CSM Magazine

APRIL 11, 2024

The eBook – entitled “ Harnessing the Power of Salesforce ” – is a comprehensive guide that focuses on the importance of organisations having a centralised data strategy to complement any Salesforce implementation. CRM is no longer just a tool for routine marketing activities and sales administration.

CRM 52

CRM e-support Customer Experience eBook 52

PeopleMetrics

JULY 27, 2016

Sales offers a good example of the power of perspectives. For companies with complex sales processes and big-ticket contracts, every interaction between a sales rep and a prospect can add up to—or negatively impact—the final outcome. The Trifecta Method: A Step Forward in Sales Forecasting Methods.

Customer Experience Management 48

Customer Experience Management Sales Customer Experience Management 48

BlueOcean

MAY 13, 2021

In food and beverage alone, online sales in 2020 saw a 125% increase over the previous year. Across all sectors, second quarter online sales surged 32%, with consumers spending $211.5 Just look at Walmart’s third quarter online sales , which were up a jaw-dropping 79%. Convenience: First Among Equals.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156