TechSee

MARCH 7, 2022

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Uniphore

JANUARY 21, 2022

Conversational AI and automation can solve many self-service woes. AI-powered intelligent virtual agents (IVRs) make it easier for members to update their policies, schedule routine healthcare and ensure appointments are made. This can potentially save healthcare organizations millions in losses and recovery costs.

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

Uniphore

JUNE 10, 2021

25% Lack of self-service options. 0% Security issues with Agents at Home. Make Every Agent Your Best Agent With AI & RPA Powered Real-time Agent Assist. Download eBook. Use Self-Service to Handle High Call Volume. Fortunately, you can take the pressure off of your agents.

Call Center 246

Call Center Self Service Contact Center eBook 246

Interactions

AUGUST 29, 2022

Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . But what’s next? Here’s what we found out. .

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Virtual Agent Self Service eBook Report 62

Interactions

JUNE 25, 2020

Without automation and self-service, every customer requires an agent’s help to resolve their query. Consumers are definitely more sensitive now more than ever – the absence of self-service and never ending hold times definitely feel more frustrating than ever before. Virtual Agents can help.

Self Service 71

Self Service Virtual Agent Customer Journeys Contact Center 71

Interactions

SEPTEMBER 2, 2021

Customers still had to wait to speak with a live agent to address their tasks, and may have also had to endure frustrating menu trees or DTMF systems. . But in recent years, Conversational AI has given the opportunity for smarter self-service. Specifically in banking, there are multiple challenges to customer service.

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Banking Self Service Virtual Agent eBook 62

Interactions

MAY 28, 2020

And, they are more willing to use self-service technologies to communicate with brands. Use this opportunity to assess your customer service organization – how can you optimize your workforce? Are you ready for AI or Virtual Agents? To learn more about future-proofing your business, see our eBook.

Customer Journeys 83

Customer Journeys Self Service Strategy Multi-Channel 83