InMoment XI

OCTOBER 5, 2023

We’ve found that contact center improvement hinges on three kinds of data: customer feedback , social media data , and web analytics. Click here to learn even more about these processes in our full-length contact center eBook.

Contact Center 364

Contact Center Self Service How To Call Center 364

Comm100

OCTOBER 25, 2021

Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital. If you want a more in-depth look into how digital communication can improve student engagement, take a look at our new eBook. Get ebook now. Free eBook. Comm100 eBook.

Engagement 245

Engagement eBook Chatbots Social Media 245

GetFeedback

DECEMBER 26, 2018

Respond to social media posts. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Customers are vocal over social media too. Survey customers.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. Table of contents What are social media metrics? Social reach 2. What are social media metrics?

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

Experience Investigators by 360Connext

DECEMBER 10, 2024

Use actual quotes from customers who called for support, verbatim quotes from open-ended questions, social media feedback, and descriptions of the customer experience from your frontline workers. Charts and graphs and data points are all meaningful, but nothing really helps leaders understand more than the actual customer story.

ROI 143

ROI Customer Experience Customer Journeys Effort Score 143

BlueOcean

JANUARY 8, 2019

Consider these statistics from a recent survey from NewVoiceMedia: After experiencing poor customer service: • 37% of customers would change their supplier. • 28% would post a negative online review. • 26% would complain via social media. • 13% would tell friends/colleagues. • 10% would inform the media.

Lifetime Customer 299

Lifetime Customer Contact Center Poor Customer Service eBook 299

Uniphore

AUGUST 6, 2021

In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate. Download eBook. Impossible expectations. The New Normal.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

GetFeedback

DECEMBER 21, 2018

Faced with poor customer service, 20% of consumers would complain publicly via social media. ( New Voice Media ). 47% of consumers would recommend a business to others if it provided better customer service. ( New Voice Media ). New Voice Media ). New Voice Media ). Download the ebook today.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

InMoment XI

JANUARY 2, 2023

With new technology and social media, we have more ways than ever before of interacting with our customers. However, always on listening through various channels like social media, online reviews, and targeted surveys deliver results in real-time, which is especially vital for rapidly evolving businesses. Your Next Steps.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

InMoment XI

FEBRUARY 15, 2022

And, with the many social media filters that younger customers use daily, it’s no wonder that virtual try-on capability has emerged as a top expectation. The retail world is being impacted by changes in feedback methods, the influence of social media, and the Gen Z perspective. Blended Experience #3: Virtual Try-On.

Retail 195

Retail Consumers Social Media eBook 195

Joe Rawlinson

AUGUST 12, 2022

According to a survey, 68% of marketers say social media helped them generate more leads. The figure highlights how effective generating leads from social media can be with the right strategies. When done the right way, running social media contests can be powerful lead generation tactics. Gated content.

Social Media 78

Social Media Marketing Tips Fashion 78

InMoment XI

MARCH 21, 2023

These days, social media seems polarized with posts from friends or colleagues either about starting new positions or sharing that they’ve been a part of recent layoffs. Learn more about how your employees can impact your customer experience in this eBook!

eBook 195

eBook Social Media Employee Experience Culture 195

Optimove

OCTOBER 14, 2024

Understand each customer’s preferred channel(s)—SMS, social media, or in-app notifications—and engage them where and when they’re most comfortable. eBook: 9 Creative Email Tactics Download this eBook to find new ways to “wow” customers and cut through the clutter with engaging, relevant emails.

Consumers 59

Consumers Marketing eBook Omni-Channel 59

InMoment XI

NOVEMBER 21, 2022

Additionally, you should look to other indirect forms of feedback to understand your customers such as review site data and social media mentions. Now that you’ve learned how to build customer trust and loyalty, read our eBook to learn about how that trust and loyalty can drive cross-sell and upsell opportunities!

Loyalty 195

Loyalty How To eBook Social Media 195

Comm100

AUGUST 5, 2020

Angry customers can even turn to social media to flame brands, harming the company’s image and impacting your bottom line. Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! Free Omnichannel Customer Engagement. Free download.

Wait Times 130

Wait Times Tips Customer Service Omni-Channel 130

Uniphore

JUNE 16, 2021

What Your Call Center Agents Rant About on Social Media. For more information about agile learning and the power of Agent Assist, check out our eBook and get in touch today! *HFS Research 2020. and the 7 Surprising CX Insights They Reveal. Register Now. Call Center Life: Buried Alive in Knowledge. Intro to Call Center Life.

Contact Center 204

Contact Center Training Call Center How To 204

NICE inContact

OCTOBER 2, 2019

Channels include communicating with customers on social media, online chat, SMS / text, video chat, IVR, mobile apps, chatbots, and service via a home electronic virtual assistant device. We’ve packaged the survey results and analysis into an eBook that is full of insights and thought provoking information.

Self Service 150

Self Service Omni-Channel Contact Center eBook 150

Lithium

MAY 28, 2020

With 44% of global consumers spending more time on social media due to COVID-19, there’s no better time to take a look at optimizing your social media marketing funnel. We recently released a three-part ebook series called the Social Media Trilogy to help.

Social Media 52

Social Media Engagement eBook Metrics 52

Alida

MARCH 10, 2016

The following is an excerpt from The Enterprise Guide to Customer Intelligence , an ebook that explores the different tactics companies use to gain a deeper understanding of the customer. Get your copy of the ebook to learn more. The balance of power has shifted from companies to their customers. Those voices have an impact.

Sales 172

Sales eBook Study Social Media 172

SurveySparrow

JULY 31, 2019

The average social media usage by a person is 136 minutes each day. billion users on different social media sites. You have to be in an unheard-of industry if you say that none of your potential customers are in any social media site. There are so many businesses spouting on social media sites as well.

Social Media 58

Social Media Marketing Video Strategy 58

BlueOcean

FEBRUARY 7, 2019

Comparing these metrics against data about buying habits, social media interactions, eCommerce activity and more will begin to give you the bigger picture. Also, grab our latest eBook for more insight, Is a Strategic Contact Center Partnership Even Possible? Need a hand? Contact us here.

Metrics 219

Metrics Customer Care Measurement Contact Center 219

NetBase

FEBRUARY 18, 2019

Influencers, of course, will give a resounding yes – and those who understand the power of social listening and sentiment analysis are likely to say the same. If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start! Are they correct?

eBook 55

eBook Marketing Comparison Analysis 55

Comm100

MAY 10, 2018

This newly strengthened relationship comes with an added perk: complaining customers who are impressed by a company’s resolution often let their social circles know, either in person or on social media. Recommended for you: [eBook] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Source: Xbox.

Customers 229

Customers eBook Policies Customer Service Training 229

Uniphore

NOVEMBER 16, 2021

More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). Get the eBook Learn more about how your company can use conversational AI to transform the banking customer and agent experience, drive customer satisfaction, and generate greater loyalty and revenue.

Banking 130

Banking Net Promoter Score Contact Center eBook 130

Kayako

OCTOBER 6, 2015

If you sell someone a social media management suite but don’t keep them up to date on industry best practices, for instance, they’ll find someone else that will. What’s great about ebooks is that they can be a collection of previous blog posts so they are extremely easy to publish. You just click on PDF, and your ebook is done.

eBook 120

eBook Marketing Case Study Study 120

Alida

MAY 10, 2016

Note: The following guest blog post from CX expert Jeanne Bliss first appeared as a preface in The Enterprise Guide to Customer Experience , an ebook authored by Tyler Douglas, chief sales and marketing officer at Vision Critical. Social media has put the megaphone in customers’ hands to tell the story of their experience of your brand.

Chief Customer Officer 100

Chief Customer Officer Strategy Company Customer Experience 100

Comm100

FEBRUARY 7, 2018

Additional Considerations for Social Media Software. Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the CRM software vendor have social media and email integrations? Getting to Know the Vendor.

Software 112

Software Customer Engagement Engagement Social Media 112

ShepHyken

MARCH 13, 2017

47 Social Media Statistics to Bookmark for 2017 by Alex York. Sprout Social) Right when you think you’re getting a grasp on your demographics, buyer habits and trends on social media, something new changes and turns your data into old news. 89% of social media messages to brands go ignored.

Social Media 92

Social Media Customer Service Infographics Retail 92

Comm100

APRIL 27, 2020

Agents may receive messages that were initiated by the customer or by an automated proactive invitation and should be very comfortable responding in the right tone and format of their assigned channel – whether live chat, email, SMS, or social media. This blog post is a snippet from our eBook, Mastering Omnichannel CX.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

ShepHyken

SEPTEMBER 27, 2021

5 Ways to Make Your Customer the Hero on Social Media by Chris Kim. (PR PR News) How can social media leaders create a steady cadence of fresh, customer-centric social posts, especially when formal case studies are resource-intensive and can take months to produce? Download and read this eBook.

Customer Journeys 20

Customer Journeys Customer Service Social Media eBook 20

Michel Falcon Experience

SEPTEMBER 17, 2014

There are many affordable ways to engage with customers: host Customer Advisory Board meetings, listen to live calls with your contact centre team or monitor your social media feeds. To learn how to earn higher customer and employee loyalty, download my ebook The 28 Traits of Organizations Who Are Customer Experience Titans below.

Customer Focused 167

Customer Focused Customer Centricity ROI eBook 167

C3Centricity

JULY 20, 2020

5 Not living up to your promises: In today’s connected world, false or exaggerated promises are quickly identified and shared on social media. Secrets to Brand Building eBook 50% discount with code Summer50 in July. You might be surprised to learn that your competitors are not those you thought they were! #5 And never give up!

Innovation 331

Innovation Leadership How To Marketing 331

Interactions

MARCH 14, 2025

GenAI can output chat and social media answers that are approved by an employee and only then presented to customers. Check out our eBook that dives into the details! It means offering easily digestible insights from your analytics. Or, are you curious how IVAs work under the hood ?

Financial 62

Financial Interaction Call Recording eBook 62

Comm100

SEPTEMBER 10, 2020

Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! As a result, the customer can swap between channels as and when it suits them, beginning the conversation on email, moving to social media, and finally resolving the issue on live chat.

Omni-Channel 130

Omni-Channel Social Media System Report 130

Comm100

SEPTEMBER 10, 2020

Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! As a result, the customer can swap between channels as and when it suits them, beginning the conversation on email, moving to social media, and finally resolving the issue on live chat. .

Omni-Channel 130

Omni-Channel Social Media System Report 130

Comm100

FEBRUARY 17, 2022

Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel. The solution: Social media. 97% of students use social media , with those at university the most active of all students.

Meeting 130

Meeting Social Media Chatbots How To 130

Comm100

FEBRUARY 17, 2022

Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel. The solution: Social media. 97% of students use social media , with those at university the most active of all students.

Meeting 130

Meeting Social Media Chatbots How To 130