TechSee

NOVEMBER 11, 2019

Smart Home technology is expected to become a $151.4 Here are 4 key technologies – already widely used in other industries – that can help consumers enjoy independent, effortless, frustration-fee service and support. Leading manufacturers are already making use of this technology. billion market by 2024.

Self Service 138

Self Service Technology Wireless eBook 138

Uniphore

JANUARY 21, 2022

The same technology can also streamline live interactions, eliminating redundancies—like having to repeat information to agents—and automating compliance, privacy and follow-up actions. Here too, technology can alleviate process complexity and user frustration. Want to learn about healthcare CX technology?

Healthcare 246

Healthcare Self Service Virtual Agent eBook 246

Vonage

OCTOBER 22, 2015

Which technologies really can improve customer service? Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Customer Experience 3.0 Social media.

Technology 120

Technology Customer Service Gamification Wireless 120

GetFeedback

MAY 2, 2019

The following sections come from Kapiche’s eBook: “ What’s the Real Value of Customer Experience? Right now there is a mad rush for every forward-thinking business out there to take advantage of new and existing CX technologies. It’s even harder when you don’t have business buy-in. Download your copy here.

Strategy 261

Strategy Net Promoter Score ROI Effort Score 261

MyCustomer

NOVEMBER 17, 2022

Download the eBook. The art of quiet evangelism in the noisy world of technology marketing GDPR data consent. By ticking this checkbox, you agree that HubSpot may use the information you provide to contact you about their products and services. You may unsubscribe from these communications at any time. Not a TM Form. Email intro text.

Technology 95

Technology CRM Marketing Sales 95

TechSee

JULY 18, 2019

In a newly published eBook, we take a deep dive into how businesses can provide effortless experience to their customers in order to boost loyalty. The eBook offers a wide range of tactics, tools and technologies that can streamline the customer journey, eliminate processes that waste their time or create duplicate work.

Self Service 207

Self Service Customer Experience How To Contact Center 207

datastax

APRIL 2, 2019

How do you know it’s time to upgrade your database technology? One of the clearest indicators of using obsolete database technology, and likely a poor data architecture holding things together, is millions of frustrated fans wishing they had other ways to purchase your product. READ NOW.

Technology 101

Technology Net Promoter Score eBook NPS 101

BlueOcean

MARCH 3, 2025

Whether its through call center technology or customer journey mapping , they are aiming to wow the customer and build a seamless experience. The Role of Procurement How would you describe the role of procurement in an increasingly complex business landscape?

Contact Center 156

Contact Center Customer Journeys Culture Return on Investment 156

InMoment XI

JANUARY 2, 2023

With new technology and social media, we have more ways than ever before of interacting with our customers. In fact, Technology Services Industry Association (TSIA) customer experience research confirms that exceeding customer expectations results in little change in loyalty. Check out our eBook on the subject! Your Next Steps.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

InMoment XI

JANUARY 16, 2018

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. NextGen Healthcare helps ambulatory care organizations transition to value-based care by empowering them to nurture and build healthier patient communities at a lower cost with its technology-enabled solutions. You can download the entire book here.

eBook 150

eBook Healthcare Loyalty Technology 150

InMoment XI

JANUARY 16, 2018

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. NextGen Healthcare helps ambulatory care organizations transition to value-based care by empowering them to nurture and build healthier patient communities at a lower cost with its technology-enabled solutions. You can download the entire book here.

eBook 0

eBook Loyalty Healthcare Technology 0

Interactions

NOVEMBER 11, 2024

It’s not just about adopting the latest technology—it’s about using it responsibly while keeping a clear focus on delivering genuine value. Our Intelligent Virtual Assistant (IVA) technology allows brands to scale their support while keeping interactions natural and human-like. But it’s not just about automation.

Retail 62

Retail Competitive Advantage eBook Contact Center 62

Uniphore

JUNE 10, 2021

Our solution: educate centers on the power of automation and empower agents to use technology to their advantage. Transition to work-at-home with legacy technology. Download eBook. Agents were overwhelmed by the business, products/processes or customer-interaction technology. 25% Lack of self-service options. Read More.

Call Center 246

Call Center Self Service Contact Center eBook 246

Alida

APRIL 7, 2016

Scott Miller, CEO of Vision Critical and author of the ebook No Spam Surveys: Why Ad-Hoc Surveys Don’t Work , agrees. The traditional survey is still big business, worth tens of billions of dollars annually, and Miller has a provocative theory why: “technology-enabled laziness.”

Survey 169

Survey Software Company eBook 169

Uniphore

AUGUST 6, 2021

Download eBook. Using the technology, agent intent to leave decreased by 25 percent, while customer satisfaction grew by more than 95 percent. And with agent attrition racking up an estimated $91 billion* globally, the true cost of employee disengagement is too high to ignore. The New Normal.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

Comm100

JANUARY 5, 2022

As with any technology purchase, you need to be confident your making the right choice. For a more comprehensive guide into buying live chat software, download this free guide: The Live Chat Buyer’s Guide. Read this guide to do this for live chat. The Best Live Chat Providers for Governments .

Government 243

Government CRM eBook Software 243

datastax

JULY 11, 2019

Cloud technology has come a long way since computer scientist John McCarthy proposed the idea of computation being delivered as a public utility back in the 1960s. . Here are the four cloud technology trends to watch out for—this year, next year, and for many years to come. . billion this year, growing 17.3% from the $175.8

Trends 92

Trends Technology eBook Government 92

Solvvy

JANUARY 8, 2020

The ball has just dropped on a new decade—and it’s still hard to believe how much technology has transformed the customer experience in the past ten years, with the growth of self-checkout stations, real-time virtual assistant support, and robust CRMs to track and manage every phase of the customer experience, to name just a few. .

Self Service 88

Self Service Technology Trends Customer Service 88

Comm100

MAY 19, 2020

As technology makes things more and more convenient, what is convenient has become a large part of what drives us, as consumers and as people. This eBook discusses all the essential tips for live chat agents to communicating effectively, addressing customer issues efficiently, and representing your brand or company in a professional manner.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

Comm100

DECEMBER 16, 2019

To feed the hungry appetite of interest in this topic and separate fact from fiction, this webinar examines what the different kinds of AI and bot technologies are available and how to practically get started. Slide Share: Customer Contact Week Digital’s Disruptive Technology Review of Live Chat. The answer to your calls!

eBook 130

eBook Chatbots Infographics ROI 130

C3Centricity

DECEMBER 1, 2020

” In it, I compared the positive and negative implications of technology for customers and companies alike. The Third used electronics and information technology to automate production. It is characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres.”

Marketing 256

Marketing Customer Centricity Industry Data 256

Comm100

OCTOBER 25, 2021

Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. If you want a more in-depth look into this topic with top tips and tools you can use to achieve improved student experiences and engagement, take a look at our new eBook –. Get ebook now. Free eBook.

Social Media 130

Social Media Engagement eBook Omni-Channel 130

Optimove

MARCH 18, 2024

Guide to Advanced Customer Segmentation Download Now >> How can technology promote Responsible Gambling? The post Download the eBook: Can Tech Help Battle Problematic Gambling? For starters, Operators can take seven steps to leverage player data to address problem gambling behavior. For more insights, request a demo.

eBook 52

eBook Loyalty Tips Measurement 52

InMoment XI

FEBRUARY 15, 2022

Additionally, with grocery stores continuing to capitalize on self-checkout experiences and innovations like Amazon Go’s Just Walk Out technology , more customers are expecting the retail industry to follow suit. Simply removing checkout lines can save retail stores over $37.7

Retail 195

Retail Consumers Social Media eBook 195

MyCustomer

NOVEMBER 17, 2022

Download the eBook. The art of quiet evangelism in the noisy world of technology marketing GDPR data consent. By clicking above, you agree that HubSpot may use the information you provide to contact you about their products and services. You may unsubscribe from these communications at any time. Not a TM Form. Internal or External.

Technology 66

Technology CRM eBook Customer Service 66

NICE inContact

SEPTEMBER 25, 2019

What do companies report after they move their contact center technology to the cloud? Through our analysis, we discovered that those who have their contact center in the cloud report 18% higher customer satisfaction than businesses that have their call center technology on premises. How important is this? There are many benefits.

Contact Center 136

Contact Center Call Center eBook Omni-Channel 136

Uniphore

JUNE 16, 2021

For more information about agile learning and the power of Agent Assist, check out our eBook and get in touch today! *HFS Research 2020. By giving your staff technology that works for, not against, them, you can… 3 Ways Call Center Coaching is Leading to Customer Churn. Intro to Call Center Life.

Contact Center 204

Contact Center Training Call Center How To 204

Clarivate

MAY 21, 2024

The platform serves as a technology backbone, enabling accelerated and consistent deployment of AI capabilities across our Academia & Government portfolio of solutions. This platform marks a significant milestone in our effort to empower the academic community with innovative AI tools and technologies. Looking ahead The v1.0

Government 129

Government eBook User Experience Innovation 129

Comm100

OCTOBER 25, 2021

With digital technologies creating new opportunities to engage with students, it’s never been more important for institutions to embrace digital transformation. If you want to learn more about this topic and understand how you can engage with international students today, take a look at our new eBook –. Get ebook now.

Engagement 130

Engagement Tips eBook Chatbots 130

Uniphore

NOVEMBER 16, 2021

Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S. More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). And shift we did. Today digital banking is the norm rather than the exception and there’s no going back.

Banking 130

Banking Net Promoter Score Contact Center eBook 130