How to Use CX Metrics to Find Bottlenecks to Product Led Growth
InMoment XI
JUNE 14, 2022
Typically the PLG model evaluates business and pipeline health based on user actions (clicks) and subscription revenue. Voice of customer data illuminates the “why” behind the clicks and the cash. NPS gives you a glimpse into the minds and hearts of your end users. This is where CX metrics are so valuable.
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