Interactions

SEPTEMBER 2, 2021

Bank technology is shifting. Specifically, the automated customer service technology. Once only powered by human agents, the first automated technology that was introduced in the contact center acted mainly as a way to redirect calls to the right department. Security and privacy is of the utmost importance for banks.

Banking 62

Banking Self Service Virtual Agent eBook 62

Interactions

MAY 28, 2020

And, they are more willing to use self-service technologies to communicate with brands. No matter what industry to task, consumers are now more open to using technology to its fullest potential to keep themselves safe. From infrastructure to technology to workforce, every business is trying to do more with less resources.

Customer Journeys 83

Customer Journeys Self Service Strategy Multi-Channel 83

Interactions

JANUARY 16, 2020

For example, let’s take a look at virtual agents, such as Interactions Intelligent Virtual Assistant (IVA), which are a common digital transformation initiative. Why would you invest in technologies and solutions that might not support your customers? SET YOUR GOAL: . What does success look like at your company?

Customer Journeys 87

Customer Journeys Virtual Agent eBook Insurance 87

Interactions

SEPTEMBER 30, 2021

With a patient-centric approach, technology is required to support quality experiences at scale. Conversational AI can improve patient experiences, but without channel strategy, the technology can fall flat. To learn more about optimizing your patient’s choice of communication, read our eBook on channel optimization. .

Self Service 62

Self Service Healthcare How To Virtual Agent 62

Inbenta

JUNE 2, 2021

HR teams are swiftly adopting automated workflows as they shift from manual, paper-based processes, and spreadsheets to embrace HR service automation with the assistance of the latest technological advances. An intelligent resume screening technology automatically parses the candidates to identify the top 25% within your ATS.

Self Service 83

Self Service Chatbots Policies Virtual Agent 83

PK

MARCH 23, 2020

When a customer wants to know where their recent purchase is, the answer can sometimes involve a customer service agent searching in multiple systems and writing an email response. Meanwhile, human customer service agents can spend their time on more complicated customer needs. Jen leads PK’s Technology and Software vertical.

Company 52

Company Virtual Agent eBook Consulting 52

Interactions

JANUARY 16, 2020

For example, let’s take a look at virtual agents, such as Interactions Intelligent Virtual Assistant (IVA), which are a common digital transformation initiative. Why would you invest in technologies and solutions that might not support your customers? SET YOUR GOAL: . What does success look like at your company?

Customer Journeys 62

Customer Journeys Virtual Agent eBook Insurance 62

Inbenta

APRIL 14, 2020

Nowadays, digital technology plays an increasingly important role in the lives of consumers. A virtual agent makes it possible to find, via a simple conversation, a multitude of information in an instantaneous way. Our ebook will give you the keys to carry out this project. A chatbot as a sales consultant.

Chatbots 59

Chatbots Customer Journeys Virtual Agent Omni-Channel 59

Tricia Morris

MAY 18, 2015

According to the same Forrester survey referenced above, online community, virtual agent, mobile customer service, social media and live chat have also increased in usage. Agent responsibilities are changing. Who’s your brand or organization’s change agent for customer service? ———————————————.

Contact Center 40

Contact Center Self Service Customer Service eBook 40

NobelBiz

MAY 24, 2021

Let’s break down both of these technologies and pinpoint their differences. What are the types of call center technologies? On-premise technology You wouldn’t change a winning team, would you? We break on-premise technology as follows: Advantages Downsides Purchase: no ongoing costs. This is not the case.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52

Interactions

MAY 14, 2020

One interesting shift from pre-pandemic to the new normal will certainly be people’s comfort with using technology in their personal and business lives. You can be the most secure company in the world, but if your consumers don’t know about your security, they won’t feel comfortable using your technology. The Golden Opportunity.

Consumers 71

Consumers Self Service Contact Center Virtual Agent 71

Comm100

FEBRUARY 16, 2018

Remove agent pain points by collecting feedback to see what systems could be improved so that agents will come across less friction when serving customers. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success. Social Messaging Will Gain Renewed Importance. Source: Activate.

Customer Service 108

Customer Service Social Media Chatbots Knowledge Base 108