GetFeedback

MAY 28, 2020

The 8 steps to creating a successful post-purchase survey plan.

Survey 540

Survey Ecommerce Sales How To 540

Lumoa

MAY 23, 2019

In this article, we cover why ecommerce customer experience is so critical and offer some tips on how to excel in an online environment. Feed generated with FetchRSS )

Ecommerce 282

Ecommerce Tips Customer Experience Customers 282

Kayako

APRIL 1, 2022

Every eCommerce company juggles the balance of where to prioritize resources and drive revenue. Good customer service is the number one quality customers seek from eCommerce companies. But what exactly does eCommerce customer satisfaction look like from the customers’ point of view? Continued Growth in ECommerce.

Ecommerce 225

Ecommerce Customer Satisfaction Trends Omni-Channel 225

QuestionPro Audience

JANUARY 25, 2018

By using AI, eCommerce sites are able to create personalized online experiences and recommend products uniquely suited to each shopper. VISUAL SEARCH Another tactic being used by eCommerce sites is visual search, a technology that uses AI to analyze a photo that the shopper submits.

Ecommerce 230

Ecommerce Consumers Technology Retail 230

InMoment XI

JULY 23, 2024

As digital transactions become more prevalent, the ecommerce customer experience is critical for its success. This post is all about exploring what ecommerce customer experience is, why it is important, and how you can enhance it to boost your business. What is Ecommerce Customer Experience?

Ecommerce 195

Ecommerce Measurement Customer Journeys Customer Experience 195

GetFeedback

JUNE 13, 2021

Learn how to provide customers with a great ecommerce experience and discover ways to optimize your website.

Ecommerce 221

Ecommerce Customer Experience How To Customers 221

Kayako

FEBRUARY 16, 2017

Then we looked across the top 100 ecommerce sites to find out how standard these standards really are. Note: The sites included in this research are the top ecommerce sites in the “Shopping” category on Alexa. Only 38% of top retail ecommerce site have a well placed search bar. Category of eCommerce. Number of Standards.

Ecommerce 232

Ecommerce Self Service Analysis Knowledge Base 232

Lumoa

JUNE 9, 2020

Just as with customer experience in every other business segment, eCommerce customer experience is growing increasingly important in our current economic climate. The eCommerce market is expected to grow by 11 trillion dollars between 2021-2025. Consequently, having a rock-solid CX strategy is more important than ever before.

Ecommerce 195

Ecommerce Customer Experience Customer Journeys Feedback 195

Retently

MARCH 11, 2025

If you think of ecommerce as a well-oiled machine, the CX Manager is the grease that keeps everything running smoothly between: Customers Understanding their feedback, frustrations, and expectations. While every ecommerce business is different, heres a typical day in the life of a CX Manager and how they keep things running smoothly.

Ecommerce 115

Ecommerce Self Service Customer Experience Management 115

delighted

OCTOBER 22, 2024

Natively digital, ecommerce offers a brand fluidity that a purely brick-and-mortar business cannot. But while ecommerce has made retail purchases more accessible, it has also disrupted the traditional, linear, retail buyer’s journey and has transformed it into a more complicated series of customer touchpoints.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

GetFeedback

JUNE 21, 2021

Learn why creating a great ecommerce experience is important for the success of your business and for improving your ecommerce customer satisfaction.

Ecommerce 195

Ecommerce How To Customer Satisfaction Customer Experience 195

GetFeedback

FEBRUARY 4, 2021

Three ways to prove the return on investment of your ecommerce feedback program.

Feedback 435

Feedback ROI Return on Investment Ecommerce 435

GetFeedback

JUNE 22, 2020

How to ask and act strategically on customer feedback for your ecommerce business.

Ecommerce 195

Ecommerce Feedback How To Brands 195

Retently

JANUARY 25, 2023

It’s still challenging to prove the value of that investment as opposed to customer acquisition; however, the game is clearly changing, prompting ecommerce brands to cherish their most valuable asset – customer loyalty. User privacy and app tracking have been top-of-mind topics for the ecommerce advertising industry for the past years.

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31

GetFeedback

AUGUST 19, 2020

This report examines how COVID-19 has affected the ecommerce industry and the customer experience space.

Ecommerce 397

Ecommerce Report Industry Customer Experience 397

Retently

AUGUST 23, 2022

As an ecommerce business, Net Promoter Score® might be the most powerful KPI in your CX toolkit. Would you like to include NPS into your ecommerce customer acquisition and retention process to win over and retain more clients? In ecommerce, a single factor can often turn what could have been a positive experience into a negative one.

Net Promoter Score 147

Net Promoter Score Ecommerce Tips NPS 147

Storyminers

JUNE 19, 2020

Mike Wittenstein has been recognized as a top eCommerce influencer! Mike Wittenstein is a customer interface designer and consultant with a good knowledge of the emerging developments in eCommerce. Wittenstein explains how to construct eCommerce experiences tailored to the needs and expectations of your customers.

Ecommerce 147

Ecommerce Consulting Brands Marketing 147

Win the Customer

JANUARY 20, 2020

2018 saw the eCommerce industry grow by over 25 percent with 2019 showing no signs of a slowdown for the industry. The eCommerce boom has resulted in lots of competition. This is because live chat for eCommerce supports people who are in a hurry. The Benefits of Artificial Intelligence in eCommerce.

Ecommerce 159

Ecommerce Chatbots How To Feedback 159

Retently

FEBRUARY 20, 2023

RFM and NPS are widely used in ecommerce for these purposes. While different in their approach, NPS and RFM are important metrics that help ecommerce businesses better understand their customers and drive growth. RFM analysis can provide ecommerce businesses with insights into the most popular products among their customers.

Ecommerce 142

Ecommerce NPS Effort Score Analysis 142

ShepHyken

NOVEMBER 20, 2020

He shares six tips and strategies to share with your team for improving the eCommerce customer experience. How to avoid that if you’re running an eCommerce business? Here, you’ll learn five insightful tips to transform your eCommerce customer service by investing in your team. Only by delivering amazing customer service.

Ecommerce 148

Ecommerce Training Customer Service Net Promoter Score 148

Comm100

JUNE 27, 2021

Imagine a customer is at the checkout of your eCommerce store. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”. Here’s what just one of our eCommerce customers had to say about Comm100 Live Chat: . “ Learn more.

Ecommerce 130

Ecommerce Customer Journeys How To Video 130

CSM Magazine

OCTOBER 24, 2024

UK ecommerce retailers will widen their adoption of artificial intelligence (AI) to include solutions that improve and streamline post-purchase experience in 2025. Methodology: IMRG conducted six surveys of its UK retailer membership during IMRG members only online webinars in August 2024.

Ecommerce 52

Ecommerce Roadmap Retail Chatbots 52

Retently

AUGUST 15, 2024

In this article, we’ll dive into the best CSAT tools available for ecommerce and retail businesses. Consider using specialized CSAT tools explicitly designed for Ecommerce and Retail, as they often include features tailored to the unique challenges of these industries. But why is CSAT so important for Ecommerce and Retail?

Ecommerce 106

Ecommerce Retail Software Brands 106

Blueshift

NOVEMBER 12, 2021

Though similar in perceived meaning, omnichannel vs. multichannel in ecommerce are two very different marketing avenues a brand can use to reach its target audience. The post 5 Differences Between Omnichannel vs. Multichannel in Ecommerce appeared first on Blueshift.

Ecommerce 111

Ecommerce Omni-Channel Marketing Brands 111

Help Scout

OCTOBER 13, 2021

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support. Read the full article

Ecommerce 116

Ecommerce Customer Service Software Customers 116

InMoment XI

MAY 31, 2022

These touchpoints may include the end of the onboarding cycle in SaaS , order delivery in ecommerce, a customer support interaction. Customer Journey Mapping Examples for SaaS, eCommerce, and Brick-and-Mortar Stores. eCommerce: Lancome’s Brand Experience Map in Two Ways : Experience journey. SaaS example by InMoment.

Customer Journeys 396

Customer Journeys Examples Net Promoter Score Touchpoint 396

delighted

OCTOBER 3, 2024

Ecommerce trends significantly influence online shopping, affecting everything from where potential customers discover your products or services to how they engage with your brand. Just how prevalent is AI in ecommerce? 84% of ecommerce businesses said AI is their top priority. How popular is this ecommerce channel?

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Kayako

AUGUST 12, 2022

Today even as people are returning to stores, the share of purchasing due to eCommerce continues to increase steadily. eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

QuestionPro Audience

MARCH 13, 2017

When it comes to eCommerce, online sales are projected to reach $523 billion in the next 5 years, up by 56% from the previous year. Amazingly, eCommerce in many emerging market is still in its infancy. With nearly 90% of the US population online, followed by 76% in Europe, it’s no surprise why online data collection remains king.

Survey 255

Survey Data How To Ecommerce 255

Inbenta

OCTOBER 27, 2022

As more and more consumers are resorting to purchasing goods via online outlets, eCommerce websites are looking for ways to generate more revenue. There are many ways to increase eCommerce revenue, and today we are going to focus on what is called the “on-site search” feature, alternately known as an internal search.

Ecommerce 98

Ecommerce Chatbots Retail Consumers 98

GetFeedback

NOVEMBER 7, 2019

And we’ve extended these expectations to eCommerce. The facts hold when it comes to the eCommerce environment. 3: Make your eCommerce experience “near lifelike.” A 2018 study by Marketing Dive showed that 75% of Gen Z shoppers (those between the ages of 18 and 25) turn to eCommerce to make most purchases.

Ecommerce 249

Ecommerce Social Media Competitive Advantage Study 249

Help Scout

JANUARY 21, 2022

Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver standout support. Read the full article

Ecommerce 105

Ecommerce Marketing Software 105

Zonka Feedback

DECEMBER 6, 2022

The growth of the eCommerce industry has been absolutely astounding in the last few years.

Ecommerce 97

Ecommerce Customer Experience Industry Customers 97

InMoment XI

OCTOBER 21, 2021

But there are a lot of people in companies working very hard to get these actions to happen (click through rate and time on website/app are very common marketing and ecommerce metrics). According to the definitions above, those are not interactions. If they are not interactions, what are they? I would classify them as engagements.

Interaction 361

Interaction Customer Experience Ecommerce Customers 361

ModSquad

MAY 13, 2021

Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. Every interaction with your customer is an opportunity to build your connection and inspire a sense of loyalty with them. It can cost five times more to attract a new customer as it does to retain existing buyers.

Ecommerce 119

Ecommerce Loyalty Brands Rewards Programs 119

ModSquad

APRIL 13, 2021

Learn what steps you can take to ensure your customers think of you when they envision a great ecommerce customer experience. To truly provide service excellence, you have to go above and beyond meeting the basic needs of your customers. The Importance of Mobile Optimization.

Ecommerce 119

Ecommerce Customer Experience How To Customers 119

Kayako

MARCH 21, 2022

ECommerce is growing like wildfire, offering exciting business insights via analytics and data. A strategy based on five fundamental vectors is vital for the highly competitive fields of telecom, health care, SaaS, eCommerce, and more. Modern eCommerce companies compete within a fragmented marketplace.

Customer Service 292

Customer Service Social Media Ecommerce Competitive Advantage 292