Ecommerce, First Call Resolution and Online Experience

10 Steps to Immediately Improve Customer Retention With Journey Analytics

Pointillist

JUNE 15, 2018

Most ecommerce businesses retain fewer than 20% of their customers. In retail and eCommerce, the focus of retention is on creating engaged customers that return to shop with you again. Their convenient online experience for selection and shipping is also rated highly by customers. Overall, a well-oiled digital machine.

Customer Retention

Customer Retention Analytics Loyalty Programs Customer Journeys

Whitepaper: The Five Core Pillars for Your CEM Strategy

Responsetek

MAY 8, 2018

What aspects of the customer experience are most important to our organisation? Should we focus on retail experience, online experience, or call centre experience? An example of this customisation can be seen using first-call resolution (FCR). Industry Story – Strategy.

CEM

CEM Strategy Insurance Abandon Rate

Customer Experience Update

10 Steps to Immediately Improve Customer Retention With Journey Analytics

Whitepaper: The Five Core Pillars for Your CEM Strategy

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