Lumoa

NOVEMBER 30, 2022

The Ecommerce industry has seen an impressive development in recent years. In turn, the virtual agent may respond with talk-back capability, allowing seamless B2C interaction. Beyond this, you should provide multiple language options so that your customers can use the service no matter where they are in the world.

Retail 208

Retail Customer Experience Chatbots Ecommerce 208

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124

TechSee

MARCH 11, 2024

Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents. Simply put, Conversational AI enables businesses to harness innovations like Generative AI to automate or augment customer interactions.

Chatbots 109

Chatbots Self Service Culture Virtual Agent 109

TechSee

FEBRUARY 12, 2018

Considering this strong consumer preference for text, companies should strongly consider augmenting voice-based customer support with an option that allows customers to interact with your company via text as well. Infinity Mobile is a mobile ecommerce platform.Worth noting is their shopitag solution for mobile popup shops.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Considering this strong consumer preference for text, companies should strongly consider augmenting voice-based customer support with an option that allows customers to interact with your company via text as well. Infinity Mobile is a mobile ecommerce platform.Worth noting is their shopitag solution for mobile popup shops.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

CSM Magazine

JUNE 16, 2023

More and more companies are using AI tools to improve customer service and simplify their processes. These digital solutions herald a new epoch of personalized interactions, seamless support, and unparalleled efficiency. AI-powered customer service: taking interactions to the next level AI and customer service is an exciting topic.

Customer Service 52

Customer Service Virtual Agent Chatbots Multi-Channel 52

CSM Magazine

JUNE 12, 2020

Lampton look at the state of customer service in the digital age. Telephone assistance, written letters, and face-to-face interaction—once staples of the office landscape—are no longer sufficient to meet the changing needs of today’s global marketplace. In this in-depth article, Reina G. Wiatt and Jolene A. Impact of Globalization.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52