BlueOcean

FEBRUARY 7, 2019

The more loyal those customers are, the more they buy. With that in mind, it’s clear that the quality of your customer experience is directly correlated with Lifetime Customer Value. (We We discussed the LCV metric in more depth in our recent blog post, The True Cost of Losing a Customer.). Sound complicated?

Metrics 219

Metrics Customer Care Measurement Contact Center 219

ProProfs Chat

JULY 5, 2019

All of these eCommerce strategies work toward the same goal: getting customers to buy more on each visit, increasing the average order value. And they hold an important place in boosting revenue for your eCommerce brand. But what about increasing the lifetime value of your customers? Free shipping? Suggested items?

Ecommerce 40

Ecommerce Lifetime Customer Metrics Sales 40

CSM Magazine

FEBRUARY 6, 2019

For example, if you send an email to an existing customer promoting a new product and they decide to call directly from your listed phone number, it’s clear this online marketing channel is driving over-the-phone conversions. You can then calculate how valuable these interactions and conversions are from lifetime customers.

Customer Service 51

Customer Service eBook Omni-Channel Social Media 51

Kitewheel

FEBRUARY 20, 2019

Here are some examples: eCommerce brands where the key business driver is conversion. Nest sends a monthly email summarizing behavior, comparing customers to their peers and makes a recommendation based on their location and past behavior. This type of personalization can create lifetime customers and value throughout your business.

Customer Experience 49

Customer Experience Ecommerce Omni-Channel Consumers 49

Optimove

NOVEMBER 14, 2019

As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value. Dynamic Messaging’s unique marketing platform has been delivering personalized Interactive Voice Messaging for effective customer conversion and retention since 2011.

Omni-Channel 40

Omni-Channel Multi-Channel Ecommerce Sports 40

SmartKarrot

AUGUST 17, 2020

An eCommerce brand would have a totally different way of generating regular income than a software company. The benefits of this model extend to both the customer and the business. Customer benefits. It is a big decision to purchase a product for a lifetime. Types of recurring revenue. Benefits of recurring revenue.

Customer Retention 19

Customer Retention Software Ecommerce Lifetime Customer 19