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Ecommerce & Retail CX: Mapping the Buyer’s Journey with Surveys

Retently

The ecommerce industry has seen tremendous growth in recent years, with more and more businesses shifting online to sell their merchandise. Yet, this step is often optional in many ecommerce stores (especially platforms like Shopify), where customers can checkout as a guest without having an account.

Ecommerce 109
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5 Ways Ecommerce Brands Can Increase Customer Loyalty

ModSquad

Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. Sales and special events will draw in customers; creating a great experience will keep them coming back. From frequent-flyer miles to reward points to “Buy 10, Get 1 Free” punch cards, rewards programs work.

Ecommerce 119
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How to Improve Customer Experience In Your Organization

InMoment XI

By improving customer experience, you can: Increase sales revenue by up to 7% Increase cross-sell rates by up to 25% Increase shareholder return by up to 10% These statistics show that customer experience improvement is something that should be a priority across your entire organization, rather than being a siloed effort. Accessed 10/1/2024.

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The 5 Stages of the eCommerce Customer Journey in 2023

SurveySparrow

In today’s age, eCommerce has become a pivotal part of our lives. With the increasing number of eCommerce stores, business owners should find ways to streamline the experience of their customers. This is where mapping the ecommerce customer journey becomes important. Why is the ecommerce customer journey important?

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5 Ways Ecommerce Brands Can Increase Customer Loyalty

ModSquad

Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. Sales and special events will draw in customers; creating a great experience will keep them coming back. From frequent-flyer miles to reward points to “Buy 10, Get 1 Free” punch cards, rewards programs work.

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Top 5 Customer Service & CX Articles for Week of April 14, 2024

ShepHyken

Balancing Customer Loyalty in an Age of Growing Business Costs by Tom Behnke (Retail TouchPoints) Consumers again and again have propped up the economy, fueling consistently strong growth in ecommerce and giving the retail industry an important edge in otherwise dark times. Over 90% of businesses today offer a loyalty program.

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Are You Delighting Customers on an Emotional Level?

CSM Magazine

However, the rewards and gifts shouldn’t be limited to occasions only. Such reward programs and incentives profoundly influence a customer’s view of your business emotionally and they continue buying from you. For happy customers, keep rewarding them from time to time. Use a CRM Tool. Go for a live chat on Instagram.

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