Calabrio

MARCH 22, 2025

Best Practices Contact Center Management: Best Practices & Strategies for Peak Performance Share The modern contact center is no longer seen as a mere service function at the periphery of the business. Instead, todays leaders recognize its central role in fueling and future-proofing enterprise success. Great customer experiences now come with a massive price premium and bad ones drive even the most loyal consumers away in a hurry.

Contact Center 130

Contact Center Management Strategy Call Center 130

InMoment XI

MARCH 22, 2025

Want to improve your account health? Keeping customers happy and engaged is an excellent first step. But, if were being honest, keeping track of customer relationships with your brandespecially when you have thousands of interactionsisnt exactly a walk in the park. Some issues may inadvertently slip through the cracks, causing customers to look elsewhere.

Effort Score 195

Effort Score Average Handle Time Contact Center Customer Retention 195

Adrian Swinscoe

MARCH 22, 2025

Traditionally, when a CFO gets promoted to the position of CEO, its not uncommon to expect the firm to take a more analytical approach and, perhaps, [] The post From numbers to narratives: The power of customer engagement first appeared on Adrian Swinscoe.

Customer Engagement 64

Customer Engagement Engagement Analytics Customers 64

BirdEye

MARCH 22, 2025

Google is taking AI-powered search to the next level with the rollout of Gemini 2.0-enhanced AI Overviews and a brand-new AI Mode for Google One AI Premium subscribers. These updates promise smarter, faster, and more intuitive search results while offering a premium option for power users who want deeper, AI-driven insights. Google has officially upgraded AI Overviews in the U.S. using the Gemini 2.0 model, delivering performance improvements for coding, advanced math, and multimodal queries.

Healthcare 83

Healthcare System Financial Customer Experience 83

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

Financial