Thu.Oct 24, 2024

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Navigating Insolvency: How Customer Service Can Support Affected Clients

CSM Magazine

Insolvency can be a daunting experience for individuals and businesses alike. Navigating through this financial maze requires not only professional guidance but also empathetic customer service that can ease the journey. If you’re seeking insolvency advice in Norwich , Newquay, Nottingham, or wherever you live, informed support can make all the difference.

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Why A Customer Engagement Platform Is Crucial for Business Success

InMoment XI

Did you know that brands that invested in customer engagement saw an average revenue increase of 68%, with top-performing brands realizing a 123% increase in revenue? With acquisition costs at an all-time high, it has never been more important to engage your customers in a way that makes them lifelong fans of your brand. This can be done by using a customer engagement platform.

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Spotting Stars: Evaluating and Recruiting Top Creative Talent

Joe Rawlinson

In the competitive landscape of today’s business environment, having the right creative talent is essential for driving innovation and achieving success. From graphic designers who craft stunning visuals to content writers who create compelling narratives, the demand for skilled creative professionals spans various categories. As businesses navigate the complexities of modern markets, the need for flexibility and diversity in creative talent becomes increasingly important.

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How Excellent Customer Service Can Lead to Smoother Settlement Agreements

CSM Magazine

In the world of legal negotiations, particularly in the realm of employment, the role of customer service is often underestimated. However, excellent customer service can significantly influence the outcome of settlement agreements. This post delves into how prioritising client needs and maintaining effective communication can lead to more favourable and less contentious agreements, with the help of settlement agreement solicitors.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Email Signature Surveys: Maximize Engagement & Boost Response Rate

SurveySensum

Are you leveraging email surveys effectively? Email surveys can have an average response rate of 25%-30%. However, overly lengthy surveys often get ignored or end up in the spam folder. So, how to avoid this? Enter email signature surveys – an engaging, and powerful tool, yet often underutilized that allows businesses to create a personalized experience for their customers and capture real-time feedback with minimal effort.

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Introducing New Strategies to Scale Your Business: Empowering Customers with Self-Service

Gainsight

To most, scaling a company means more. Finding more customers, hiring more employees, all with the goal of earning more revenue. The issue, companies find out, is that there is always a limit to more. A workday only lasts so long, and people can only accomplish so much within those hours. Companies focused on long-term growth know that scaling requires efficiency rather than volume.

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UK Ecommerce Retailers Widen AI Adoption Roadmap to Support Post-purchase Experience in 2025, Data From Scurri and IMRG Reveals

CSM Magazine

UK ecommerce retailers will widen their adoption of artificial intelligence (AI) to include solutions that improve and streamline post-purchase experience in 2025. This is according to research of more than 50 UK retailers conducted in partnership by Scurri , the next-generation delivery management and post-purchase experience software provider, and IMRG , the UK’s Ecommerce Association.

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Basketball, false hustle and metrics that matter – Interview with Thomas Laird of Expivia/OttoQA

Adrian Swinscoe

Today’s interview is with Thomas Laird, founder and CEO of both the Expivia Interaction Marketing Group, a USA BPO omnichannel contact center, and OttoQA, a next-generation […] The post Basketball, false hustle and metrics that matter – Interview with Thomas Laird of Expivia/OttoQA first appeared on Adrian Swinscoe.

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Denby Pottery Partners With ESW to Overcomes Post-Brexit Issues and Launch DTC in 29 European Markets

CSM Magazine

British heritage brand Denby Pottery has launched direct-to-consumer (DTC) ecommerce capabilities into 29 European markets, in partnership with ESW , ending years of post-Brexit trading challenges. Denby Pottery prides itself on the strength and craftsmanship of its stoneware, which it has made on-site in Derbyshire, England, for more than 200 years.

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How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

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Predictions 2025: Younger Business Buyers And GenAI Will Upend The Status Quo

Forrester's Customer Insights

B2B organizations won’t succeed without adapting to the preferences of younger business buyers. Find out how they will shape the landscape in the year ahead.

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How Solicitors Can Help Resolve Customer Service Disputes

CSM Magazine

In today’s fast-paced world, customer service disputes are not uncommon. Whether it’s a disagreement over a product, service, or contract, these issues can disrupt both personal and professional life. Engaging a solicitors in Hertfordshire , Herefordshire, or wherever you live, can be an effective way to resolve such disputes efficiently.

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How to Create a Facebook Business Page: A Quick Guide for Entrepreneurs

Brandwatch CX

Learn how to create a Facebook Business Page with our quick guide. Discover easy steps to set up and optimize your page for better business visibility.

How To 52
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How Recurring Revenue Management Software Supports Predictive Revenue Growth

CSM Magazine

In the dynamic business environment of the present day, companies are always looking for ways to consistently increase their income sources over time. Predictive revenue growth has become a priority for businesses striving for long-term success. Utilizing software to manage recurring revenue is seen as a strategy to reach this objective. This article delves into the benefits of these software solutions in helping businesses forecast and improve their revenue growth potential.

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Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

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How to Create a Facebook Business Page: A Quick Guide for Entrepreneurs

Brandwatch CX

Learn how to create and optimize a professional Facebook business page to help you expand your brand’s online presence effectively. Here’s your quick guide.

How To 52
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Speech Analytics: How it works | AmplifAI

Amplifai Coaching Category

Learn how speech analytics transforms call center data into actionable insights and how to leverage it for improved agent performance, enhanced customer experience, and optimized operations.

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Predictions 2025: Retail — Tech Investments Will Support Retailer Profitability

Forrester's Customer Insights

As retailers brace for a challenging 2025, technology will play a crucial role in offsetting the impact of waning consumer demand on their business.

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Super charge your LLMs with RAG at scale using AWS Glue for Apache Spark

AWS Machine Learning

Large language models (LLMs) are very large deep-learning models that are pre-trained on vast amounts of data. LLMs are incredibly flexible. One model can perform completely different tasks such as answering questions, summarizing documents, translating languages, and completing sentences. LLMs have the potential to revolutionize content creation and the way people use search engines and virtual assistants.

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Making the Moment: The Art of Creating Events That Drive Results

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

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Predictions 2025: CMOs Clear Out The Clutter

Forrester's Customer Insights

For B2C CMOs, 2025 will be less sensationalized and more operationalized. The result? They will step up in the broader business to lead amid a heightened confluence of operation and opportunity.

B2C 29
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Enhance your Amazon Redshift cloud data warehouse with easier, simpler, and faster machine learning using Amazon SageMaker Canvas

AWS Machine Learning

Machine learning (ML) helps organizations to increase revenue, drive business growth, and reduce costs by optimizing core business functions such as supply and demand forecasting, customer churn prediction, credit risk scoring, pricing, predicting late shipments, and many others. Conventional ML development cycles take weeks to many months and requires sparse data science understanding and ML development skills.

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Reshape 2024: Amazon Business Is Ready For Its Closeup

Forrester's Customer Insights

Curious about Amazon Business and the future of B2B ecommerce? Read this blog for key insights from Forrester analyst Sucharita Kodali.

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Transitioning from Amazon Rekognition people pathing: Exploring other alternatives

AWS Machine Learning

Amazon Rekognition people pathing is a machine learning (ML)–based capability of Amazon Rekognition Video that users can use to understand where, when, and how each person is moving in a video. This capability can be used for multiple use cases, such as for understanding: Retail analytics – Customer flow in the store and identifying high-traffic areas Sports analytics – Players’ movements across the field or court Industrial safety – Workers’ movement in work environments to promote compliance w

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Case Study: Key Insights on Wait Times and Customer Service

Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

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Predictions 2025: Agencies Jettison Legacy Structures To Form New Agency Types

Forrester's Customer Insights

The coming year will see the rise of something new as existing agency capabilities are recombined and new ones are created. Read a few of our top predictions.

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Create a generative AI-based application builder assistant using Amazon Bedrock Agents

AWS Machine Learning

In this post, we set up an agent using Amazon Bedrock Agents to act as a software application builder assistant. Agentic workflows are a fresh new perspective in building dynamic and complex business use- case based workflows with the help of large language models (LLM) as their reasoning engine or brain. These agentic workflows decompose the natural language query-based tasks into multiple actionable steps with iterative feedback loops and self-reflection to produce the final result using tools

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Predictions 2025: Fundamental Disconnects Will Challenge Digital Commerce

Forrester's Customer Insights

Consumer and business buyers are more comfortable with digital than ever. Indications are that they’re ready to go even further — but they may have to wait.

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From RAG to fabric: Lessons learned from building real-world RAGs at GenAIIC – Part 1

AWS Machine Learning

The AWS Generative AI Innovation Center (GenAIIC) is a team of AWS science and strategy experts who have deep knowledge of generative AI. They help AWS customers jumpstart their generative AI journey by building proofs of concept that use generative AI to bring business value. Since the inception of AWS GenAIIC in May 2023, we have witnessed high customer demand for chatbots that can extract information and generate insights from massive and often heterogeneous knowledge bases.

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Future-Proof IT: Cost-Saving Strategies Every IT Leader Needs in 2025

With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

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Predictions 2025: Environmental Sustainability Drivers Shift From Regulation To Efficiency And Savings

Forrester's Customer Insights

While regulatory compliance will remain a driver for sustainability efforts, in 2025, sustainability teams will need to change their focus to show savings. Find out more in our 2025 environmental sustainability predictions.

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How to Use a Continuous Improvement Board to Boost Team Efficiency

CSM Magazine

The present-day modern teams are always looking for methods to boost productivity and simplify operations. A continuous improvement board provides an engaging space to identify inefficiencies and encourage a culture of improvement. When utilized well, this tool can greatly enhance team effectiveness. The upcoming sections will explore the advantages and approaches to implementing an improvement board in any workplace.

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Predictions 2025: The Media Industry Resolves 2024’s Unruly Unknowns

Forrester's Customer Insights

Marketers will gain confidence as some lingering media and advertising questions are resolved. But they shouldn’t get too confident or comfortable. Learn what the coming year will hold.