CSM Magazine

AUGUST 5, 2024

In the digital age, what ultimately determines success in business is scalability. Now, with cloud computing at the head of a battery of pivotal technologies, businesses are able to scale their operations with unprecedented efficiencies and very little up-front investment. The article elaborates more on how cloud computing will help companies expand their business and still optimize their costs for better performance.

e-support 52

e-support Case Study Resources System 52

InMoment XI

AUGUST 5, 2024

What Is a Reputation Score? A reputation score is a numerical representation of a brand’s reputation performance, calculated based on various factors such as customer reviews, online ratings, response rate, response time, local listings being in sync, and more. This data-driven score reveals the overall brand health, allowing brands to grasp their reputation standings at a glance and take rapid actions where needed.

Software 195

Software Metrics Brands Feedback 195

AWS Machine Learning

AUGUST 5, 2024

Retrieval Augmented Generation (RAG) is a state-of-the-art approach to building question answering systems that combines the strengths of retrieval and foundation models (FMs). RAG models first retrieve relevant information from a large corpus of text and then use a FM to synthesize an answer based on the retrieved information. An end-to-end RAG solution involves several components, including a knowledge base, a retrieval system, and a generation system.

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Knowledge Base System Conference Travel 126

Retently

AUGUST 5, 2024

Welcome to The Ultimate Guide to the Best B2B NPS Software of 2024 ! If you’re looking to boost your customer satisfaction and drive business growth, you’ve come to the right place. Let’s dive in and understand why NPS (Net Promoter Score) is such a big deal and how the right software can make all the difference. We know that choosing the right NPS software can be overwhelming, with so many options out there.

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NPS B2B Software Net Promoter Score 78

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

AWS Machine Learning

AUGUST 5, 2024

Information retrieval systems have powered the information age through their ability to crawl and sift through massive amounts of data and quickly return accurate and relevant results. These systems, such as search engines and databases, typically work by indexing on keywords and fields contained in data files. However, much of our data in the digital age also comes in non-text format, such as audio and video files.

Knowledge Base 111

Knowledge Base Video Examples Data 111

AWS Machine Learning

AUGUST 5, 2024

In recent years, we have seen a big increase in the size of large language models (LLMs) used to solve natural language processing (NLP) tasks such as question answering and text summarization. Larger models with more parameters, which are in the order of hundreds of billions at the time of writing, tend to produce better results. For example, Llama-3-70B , scores better than its smaller 8B parameters version on metrics like reading comprehension (SQuAD 85.6 compared to 76.4).

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Examples How To Metrics Innovation 110

Kustomer

AUGUST 5, 2024

We are thrilled to announce that KIQ AI Profiles are now generally available for our customers on Enterprise and Ultimate Plans! This powerful enhancement for the KIQ Customer Assist Premium and KIQ Agent Assist add-ons empowers admins to personalize AI-powered features and premium assistants, ensuring they reflect your organization’s unique brand, tone, and style.

Resources 69

Resources Video Brands Meeting 69

Optimove

AUGUST 5, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Navigating thousands of concurrent customer journeys in marketing is like managing a thousand flights at once and more. In essence, marketers must act as air traffic controllers, pilots, and flight attendants all rolled into one, striving to create a seamless journey for every consumer.

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Customer Journeys Marketing Touchpoint Social Media 59

MiaRec

AUGUST 5, 2024

Welcome to the forefront of contact center technology! In this post, we’re excited to explore three groundbreaking demos presented by John Ortiz, Technology Sales Manager at MiaRec. These demos showcase the transformative power of generative AI in revolutionizing contact center quality assurance (QA), offering a glimpse into the future of automated excellence.

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Contact Center Innovation Technology Sales 59

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Adrian Swinscoe

AUGUST 5, 2024

Today’s interview is with Leslie Zane, who is the Founder and CEO of Triggers, a brand consulting firm, and an authority on harnessing the instinctive mind […] The post The Brand Connectome™ and why we are doing marketing all wrong – Interview with Leslie Zane first appeared on Adrian Swinscoe.

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Brands Marketing Consulting Consumers 59

Zonka Feedback

AUGUST 5, 2024

In today's competitive market, customer experience (CX) has become a critical differentiator for businesses. While much of the focus often falls on B2C (business-to-consumer) interactions, the significance of B2B (business-to-business) customer experience cannot be overlooked. According to a study by Salesforce, 80% of B2B customers now expect the same personalized experience as when they are buying for themselves.

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B2B Customer Experience B2C Study 52

CSM Magazine

AUGUST 5, 2024

Cloud services are core to facilitating business agility and efficiency in the current wave of digital transformation. However, such a step into cloud computing must be grounded on an appropriate cost-benefit study. In the simplest form, cost-benefit analysis should answer the question of whether such a shift makes any financial sense for the organization, looking at probable savings against related costs.

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Financial Analysis Case Study Return on Investment 52

Forrester's Customer Insights

AUGUST 5, 2024

Organization's must stop working in silos and align their marketing, sales and customer success strategies to one thing - buyer needs. A unified Frontline Marketing approach will enhance customer experiences, drive growth, and ensure marketing efforts contribute meaningfully to the revenue process.

Marketing 34

Marketing Sales Customer Success Strategy 34

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

CSM Magazine

AUGUST 5, 2024

Small- and medium-sized enterprises (SMEs) and startups all require a reliable banking partner to stay afloat in the increasingly fast-paced, unpredictable world of modern business. If you lead a company in this demographic, you’ll want the best banking provider to support your daily operations and implement necessary financial services for you, as their help will contribute substantially to your business’s overall growth and stability.

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Banking Financial Comparison Meeting 52

SurveySparrow

AUGUST 5, 2024

What is a feedback button? It is that tiny little green tab you see on the left side of this page. Once clicked, a feedback form pops up, which visitors can fill out so that we can tap into your thoughts and opinions! But there’s so much more to them! So, How Does a Feedback Button Work? A feedback button helps you (the user) share your opinions and thoughts on how satisfied you are with the content on the screen!

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Feedback Tools Chatbots Abandon Rate 52

Forrester's Customer Insights

AUGUST 5, 2024

Despite a soggy start, the Olympics are well underway, and they’ve delivered on their promise of thrills and chills. The abundance of sporting choices at these games allows us to view them through our own lens. Sports like gymnastics and swimming are perennial favorites, but we also get to binge on our faves.

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Sports B2C B2B Trends 29