Innovative CX

MARCH 6, 2024

Why is it that customer service isn’t improving? Several recent studies suggest it is actually getting worse, not better despite the declining effects of the pandemic, supply chain issues and the like. If you’re like me, you engage with an organization’s customer service department at least once or twice each month. Sometimes I’m calling to place an order, other times asking a question - and then of course, there are the times when I’m calling to resolve some type of issue or complaint.

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B2C Airlines Customer Journeys B2B 52

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. Gone are the days when customers could only get slow and often frustrating support via email or phone. And far gone are the days when agents had little to no information about the customer they were speaking to and were restricted to serving one user at a time.

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Abandon Rate Chatbots Customer Service Representative Knowledge Base 247

InMoment XI

MARCH 6, 2024

The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. With customer experience management emerging as a key growth strategy for companies across a wide variety of industries, the importance of delivering great experiences cannot be understated.

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Customer Experience Social Media Customer Centricity Feedback 195

Alida

MARCH 6, 2024

Participant recruitment is central to the quality of UX research. But recruiting the right people can be a full-time job on top of the research itself.

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How To User Experience 100

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

Optimove

MARCH 6, 2024

Get CDP Institute’s Guide on why your CDP needs a brain Download Now One of the biggest challenges for operators and vendors in the US gambling market is the lack of funding for a national safety net. This means that the availability of problem gambling prevention and treatment services varies greatly across American jurisdictions, including in many where there is little or no public funding for such programs at all.

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Sports eBook Trends Government 111

The DiJulius Group

MARCH 6, 2024

When a child’s future seems etched by adversity, the power of a dream can be revolutionary. On this episode of The Customer Service Revolution, JKatie Eichenauer of Believe in Dreams joins John. We unwrap the emotions of transforming childhood trauma into triumph. Their discussion ventures into the stories of children rising above their circumstances, revealing.

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Groups Customer Service Customers 64

BirdEye

MARCH 6, 2024

Imagine a business owner receiving a call with the news that their brand is going viral on Twitter (currently X). This moment could swing from worry to excitement once they determine whether the buzz is positive or negative. But what happens if they’re not active on the platform and need to conduct a Twitter search without an account? It can be challenging but not impossible.

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Social Media How To Policies Trends 59

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma Introduction When creating an interface in JD Edwards or any other software system, people may unintentionally make mistakes that can lead to user dissatisfaction, decreased productivity, and system issues. Here are the top 10 mistakes that should be avoided when designing a JDE interface: Ignoring User Needs: Failing to understand and address the specific needs and workflows of the end-users can result in an interface that doesn’t meet their requirements, leading to ineff

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System User Experience Training Software 52

CSM Magazine

MARCH 6, 2024

A growing number of companies have started to use software to monitor how their teams work and how much they achieve in a given timeframe. Tools like these can help improve efficiency and output by providing insights into daily operations. Collecting employee performance data can help identify improvement areas and set achievable goals for the future.

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma, Sr. Consultant & JDE Expert When designing the Application User Interface (UI) in JD Edwards (JDE), several important considerations should be taken into account to ensure an efficient, user-friendly, and productive experience for the end-users. Here are some key Application UI considerations: Consistency: Maintain consistency in UI elements across different applications and forms.

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Guidelines Consulting User Experience Data 52

Uplight

MARCH 6, 2024

This year the combined Uplight and AutoGrid team had a great time at Distributech in Orlando, Florida, presenting on VPPs, showcasing our solutions in the booth, and talking with clients––many meeting each other for the first time. For those who didn’t attend, here are some of the key themes that we took away from it. Read More The post Six Takeaways from Distributech: From AI to Innovation appeared first on Uplight.

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Circular Edge

MARCH 6, 2024

In JD Edwards, C business functions, deciding whether to use table I/Os or cache for data access depends on the specific requirements of your application and the performance considerations. Here’s a brief overview of when to use each approach: 1. Table I/Os: -Use table I/Os when you need to access data from the database and have real-time data requirements.

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Resources User Experience System Data 52

SurveySensum

MARCH 6, 2024

Businesses have yet to be known to thrive out of sheer luck. We might see a business and think ‘That is got to be luck’ but no, the grass is greener on the outside. Multiple metrics are considered that help shape the success of businesses. For example, these are some of the key metrics: businesses keep track of the visitors to their website and their interactions on the page – how many bounced off the page, at what point of the page they left, and from what keywords they get converted fro

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Metrics Abandon Rate ROI Return on Investment 52

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Circular Edge

MARCH 6, 2024

In JD Edwards, improving report performance involves optimizing various aspects of the report processing to make it run faster and consume fewer system resources. Here are some tips to enhance the performance of JDE reports: Data Selection Carefully select the data needed for the report. Avoid retrieving unnecessary records or fields that are not used in the report output.

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Report Tips Resources System 52

Clarivate

MARCH 6, 2024

For 13 years, Clarivate has identified the organizations leading the world in technology research and innovation. As the pace of innovation continues to accelerate and competition intensifies, we introduce the Top 100 Global Innovators 2024. This year, ranked. 2024 report key findings Samsung Electronics ranks first in the Top 100 Global Innovators 2024.

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Innovation Report Analysis Analytics 52

Circular Edge

MARCH 6, 2024

Author : Tonio Thomas, Director – Cloud & Technology Services In today’s digital age, the importance of robust security measures has perhaps never been more important. According to research, cybercrime cost U.S. businesses more than $6.9 billion in 2021. This is not limited to large organizations either; 41% of data breaches now involve small and medium-sized businesses As organizations continue to rely on JD Edwards systems to streamline their operations and manage critical business f

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System Measurement Financial Tips 52

Strativity

MARCH 6, 2024

Backed by evidence and couched in the human experience, our experts keep the user first. Read on to see our five core values in developing UX research that sticks.

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Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Circular Edge

MARCH 6, 2024

Author: Tonio Thomas, Director – Cloud & Technology Services In today’s digital age, the importance of robust security measures has perhaps never been more important. According to research, cybercrime cost U.S. businesses more than $6.9 billion in 2021. This is not limited to large organizations either; 41% of data breaches now involve small and medium-sized businesses As organizations continue to rely on JD Edwards systems to streamline their operations and manage critical business fu

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System Measurement Financial Trends 52

Strativity

MARCH 6, 2024

Backed by evidence and couched in the human experience, our experts keep the user first. Read on to see our five core values in developing UX research that sticks.

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Forrester's Customer Insights

MARCH 6, 2024

How recently did your company leadership issue a directive implying that the sales team must change their behavior? Not long ago, if yours is like most revenue organizations.

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Leadership Sales Groups Company 58

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma Introduction When creating an interface in JD Edwards (JDE) or any other software system, people may unintentionally make mistakes that can lead to user dissatisfaction, decreased productivity, and system issues. Here are the top 10 mistakes that should be avoided when designing a JDE interface: Ignoring User Needs: Failing to understand and address the specific needs and workflows of the end-users can result in an interface that doesn’t meet their requirements, leading to

System 40

System User Experience Training Software 40

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

Forrester's Customer Insights

MARCH 6, 2024

We recently published the Top Recommendations For Your Security Program, 2024 report for CISOs and other senior cybersecurity and technology leaders. The theme for our annual recommendations report this year centers around the importance of anticipating and leading change. In 2024, our recommendations fall into three major themes for security leaders: Changing tech.

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Report Technology Trends Management 55

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma, Sr. Consultant & JDE Expert When designing the Application User Interface (UI) in JD Edwards (JDE), several important considerations should be taken into account to ensure an efficient, user-friendly, and productive experience for the end-users. Here are some key Application UI considerations: Consistency: Maintain consistency in UI elements across different applications and forms.

Guidelines 40

Guidelines Consulting User Experience Data 40

Forrester's Customer Insights

MARCH 6, 2024

Read part one of the GenAI Impact On Commerce Tech blog series from Forrester Research principal analyst Emily Pfeiffer and senior researcher Nicole Murgia.

B2C 59

B2C Retail Trends Customers 59

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma Introduction In JD Edwards (JDE) C business functions, deciding whether to use table I/Os or cache for data access depends on the specific requirements of your application and the performance considerations. Here’s a brief overview of when to use each approach: 1. Table I/Os: -Use table I/Os when you need to access data from the database and have real-time data requirements.

Resources 40

Resources User Experience Data System 40

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

Help Scout

MARCH 6, 2024

Elevate your communication with sales email templates and best practices that engage and convert.

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Sales Communication Engagement 49

Circular Edge

MARCH 6, 2024

Author : Deepak Sharma Introduction In JDE (JD Edwards), improving report performance involves optimizing various aspects of the report processing to make it run faster and consume fewer system resources. Here are some tips to enhance the performance of JDE reports: Data Selection Carefully select the data needed for the report. Avoid retrieving unnecessary records or fields that are not used in the report output.

Report 40

Report Tips Resources System 40

Upwave

MARCH 6, 2024

Upwave Product Updates AI Campaign Insights Reports Launch Finding the story in brand outcomes measurement results takes work and expertise. Upwave’s new AI Campaign Insights Reports are helping to change that. AI Campaign Insights Reports are 100% AI-generated PowerPoint slide decks that clearly summarize overall performance, surface insights into what’s driving it, and make concrete recommendations that you can apply in-flight or on future campaigns They’re downloadable, fully editable, can be

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Knowledge Base Chatbots Report Measurement 26