Fri.Feb 07, 2025

article thumbnail

Governing the ML lifecycle at scale, Part 4: Scaling MLOps with security and governance controls

AWS Machine Learning

Data science teams often face challenges when transitioning models from the development environment to production. These include difficulties integrating data science teams models into the IT teams production environment, the need to retrofit data science code to meet enterprise security and governance standards, gaining access to production grade data, and maintaining repeatability and reproducibility in machine learning (ML) pipelines, which can be difficult without a proper platform infrastru

article thumbnail

Five CX Performance Elements that Turn Your Customers Off 

Daniel Group

Every interaction your customers have with your business leaves an impressionsome positive, some negative. While great customer experiences build loyalty and trust, inevitable missteps can quickly turn customers away. Understanding what frustrates your customers and addressing those pain points is key to improving your customer experience (CX). Based on over 20 years of analyzing customer feedback, we’ve identified five specific CX performance elements that consistently drive dissatisfacti

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The complete guide to Google Business Profile Manager

BirdEye

Your Google Business Profile plays a vital role in driving traffic to your website, bringing customers to you, and boosting online visibility. In fact, Birdeye’s study on core listing sites shows that Google drives over 80% of traffic to branded websites. However, it can be difficult to optimize your listings across multiple locations – that is where Google Business Profile Manager comes handy.

article thumbnail

Top Instagram Tools to Help You Grow Your Account in 2025

Brandwatch CX

Discover essential Instagram tools that can boost your engagement and grow your audience effectively. Read on to enhance your social media strategy.

Tools 90
article thumbnail

A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

article thumbnail

Help Scout Remains Committed to DEI

Help Scout

Help Scout hasnt wavered in our commitment to diversity, equity, and inclusion, which to us means creating a workplace that truly works for everyone.

59

More Trending

article thumbnail

How Generative AI in Marketing is Boosting Engagement with Hyper-Personalization: AWS re:Invent Recap

Blueshift

Las Vegas, NV At AWS re:Invent, the conversation wasn’t about whether generative AI would impact marketing; it was about how it’s already transforming the industry. “ Generative AI in Advertising and Marketing with Blueshift and VidMob ,” hosted by Craig Miller, Global Solution Portfolio Lead for Advertising and Marketing at AWS, featured insights from Stephanie Layser, Global Head for Publisher Ad Tech Solutions at AWS, Manyam Mallela, Co-Founder and Chief AI Officer at

article thumbnail

X Analytics: How to Get Started Using X’s Premium Feature

Brandwatch CX

Discover effective analytics strategies to enhance your reach and impact. Learn practical tips to optimize your data usage. Read the full guide now.

article thumbnail

How Generative AI in Marketing is Boosting Engagement with Hyper-Personalization: AWS re:Invent Recap

Blueshift

Las Vegas, NV At AWS re:Invent, the conversation wasn’t about whether generative AI would impact marketing; it was about how it’s already transforming the industry. “ Generative AI in Advertising and Marketing with Blueshift and VidMob ,” hosted by Craig Miller, Global Solution Portfolio Lead for Advertising and Marketing at AWS, featured insights from Stephanie Layser, Global Head for Publisher Ad Tech Solutions at AWS, Manyam Mallela, Co-Founder and Chief AI Officer at

article thumbnail

13 Best Facebook Automation Tools to Enhance Your Marketing Strategy

Brandwatch CX

Discover essential Facebook automation tools to enhance your engagement in 2025. Boost your strategy and streamline your efforts now.

Tools 59
article thumbnail

How AI Is Revolutionizing Contact Centers: 2025 Strategy + ROI Playbook

In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.

article thumbnail

Five CX Performance Elements that Turn Your Customers Off 

Daniel Group

Every interaction your customers have with your business leaves an impressionsome positive, some negative. While great customer experiences build loyalty and trust, inevitable missteps can quickly turn customers away. Understanding what frustrates your customers and addressing those pain points is key to improving your customer experience (CX). Based on over 20 years of analyzing customer feedback, we’ve identified five specific CX performance elements that consistently drive dissatisfacti

article thumbnail

Optimove lança programa para acelerar crescimento de novos operadores

Optimove

Hoje, 6, aOptimoveanunciou o lanamento do programaOptimoveIgnite+, desenvolvido para colaborar com o crescimento de operadores em um ambiente competitivo. The post Optimove lana programa para acelerar crescimento de novos operadores appeared first on Optimove.

52
article thumbnail

Will AI Take Your B2B Marketing Job?

Forrester's Customer Insights

Ask business leaders why they are investing in AI technologies, and the answer is often emphatic and clear: its about efficiency. In Forresters 2025 B2B Brand and Communications Survey, 86% of marketing leaders said efficiency was the likeliest impact of AI technologies. Will AI Bring About A New Industrial Revolution?

B2B 36
article thumbnail

Lesson #13 Revisited: Show Me the ROI—How AI is Making the Business Case for VoC Even Stronger

PeopleMetrics

If you want leadership to invest in VoC, theres only one surefire way to get their attention: show them the money. When I wrote Listen or Die in 2017, I made it clear that proving ROI is the fastest way to gain executive buy-in for VoC. The best way to do this? Demonstrate how improving customer experience impacts business outcomes like reducing churn, increasing revenue, and strengthening brand loyalty.

ROI 62
article thumbnail

Next-Gen Cloud Contact Centers For Dummies®

What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

article thumbnail

Transforming back office workforce management: 10 ways contact center WFM solutions can deliver beyond the frontline

Calabrio

Workforce Management Transforming back office workforce management: 10 ways contact center WFM solutions can deliver beyond the frontline Share Contact centers and their frontline teams benefit enormously from todays highly advanced workforce management (WFM) technologies. With access to improved processes, support for hybrid working models and more autonomy over their schedules and work-life balance, research shows that agents are now happier, more empowered and more motivated.

article thumbnail

How Generative AI in Marketing is Boosting Engagement with Hyper-Personalization: AWS re:Invent Recap

Blueshift

Las Vegas, NV At AWS re:Invent, the conversation wasn’t about whether generative AI would impact marketing; it was about how it’s already transforming the industry. “ Generative AI in Advertising and Marketing with Blueshift and VidMob ,” hosted by Craig Miller, Global Solution Portfolio Lead for Advertising and Marketing at AWS, featured insights from Stephanie Layser, Global Head for Publisher Ad Tech Solutions at AWS, Manyam Mallela, Co-Founder and Chief AI Officer at

article thumbnail

The Top 5 Aspect Workforce Alternatives & Competitors

Calabrio

Workforce Management The Top 5 Aspect Workforce Alternatives & Competitors Share Delivering exceptional customer experiences is more critical than ever in today’s competitive business landscape. Contact centers have evolved into hubs for not only providing support but also gathering insights, fostering customer loyalty, and driving revenue.

article thumbnail

How Untold Studios empowers artists with an AI assistant built on Amazon Bedrock

AWS Machine Learning

Untold Studios is a tech-driven, leading creative studio specializing in high-end visual effects and animation. Our commitment to innovation led us to a pivotal challenge: how to harness the power of machine learning (ML) to further enhance our competitive edge while balancing this technological advancement with strict data security requirements and the need to streamline access to our existing internal resources.

article thumbnail

Making the Moment: The Art of Creating Events That Drive Results

Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective

In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.

article thumbnail

Top 5 Verint Workforce Management Competitors and Alternatives

Calabrio

Workforce Management Top 5 Verint Workforce Management Competitors and Alternatives Share In todays competitive landscape, delivering exceptional customer experiences is paramount to success. More and more, contact centers are counted on not only to support customers but provide important insights, drive loyalty, and fuel overall growth. Thats why having the right workforce engagement management (WEM) and workforce management (WFM) solutions to bolster contact center performance is absolutely cr

article thumbnail

Influencing a CX+EX+PX-Based Way of Life is Crucial Now

ClearAction

Influencing a CX+EX+PX-Based Way of Life is Crucial Now Lynn Hunsaker Who fuels your enterprise's growth? Customers fund salaries, budgets, and dividends Employees provide what customers need Partners deliver what customers need Accordingly, anything your enterprise is doing that's out of alignment with customer, employee, and partner needs (CX+EX+PX) is waste!

article thumbnail

Accelerate your Amazon Q implementation: starter kits for SMBs

AWS Machine Learning

Whether youre a small or medium-sized business (SMB) or a managed service provider at the beginning of your cloud journey, you might be wondering how to get started. Questions like Am I following best practices?, Am I optimizing my cloud costs?, and How difficult is the learning curve? are quite common. AWS is here to provide a concept called starter kits.

article thumbnail

Need to drive AI adoption faster? Find your customer team’s AI champion.  

ChurnZero

This guest post is by Sean Brookover , a CSM on ChurnZero’s award-winning CX team. Do you know who your customer teams AI champions areand are you setting them up for success? If you dont, or arent, youre missing one of the most effective ways to drive your teams AI adoption. Whats an AI champion, you ask? Even before ChurnZero launched the first AI assistant built into a customer success platform , I was experimenting with AI.

article thumbnail

Case Study: Key Insights on Wait Times and Customer Service

Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.

article thumbnail

Building the future of construction analytics: CONXAI’s AI inference on Amazon EKS

AWS Machine Learning

This is a guest post co-written with Tim Krause, Lead MLOps Architect at CONXAI. CONXAI Technology GmbH is pioneering the development of an advanced AI platform for the Architecture, Engineering, and Construction (AEC) industry. Our platform uses advanced AI to empower construction domain experts to create complex use cases efficiently. Construction sites typically employ multiple CCTV cameras, generating vast amounts of visual data.

article thumbnail

Beyond Basics: LMS Features You Didn’t Know You Needed

Gainsight

Customer retention is won or lost in little moments throughout the customer journey. The details set the tone for how quarterly and executive business reviews will go, the way customers communicate to your team, and all the other important markers of a happy customer. One of the most impactful ways to impress your customers, and increase their lifetime value, is how you invest in your customer education program.

Course 59
article thumbnail

Proven doctor SEO strategies to get more patients and visibility in 2025

BirdEye

Even with an outstanding medical practice, attracting new patients can be challenging if your website and local listings dont rank on Googles first page. According to Birdeyes traffic analysis on core listing sites , over 83% of business traffic comes from Googlewhich means if youre not visible, youre missing out on potential appointments. Thats where doctor SEO strategies come in.

article thumbnail

How to combine CSP and CRM data to fight churn

ChurnZero

This guest post is by Manikanda Suthan at Zoho. To win the battle against churn, CS teams need to leverage the right strategies and specialized tools. By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base.

CRM 59
article thumbnail

Future-Proof IT: Cost-Saving Strategies Every IT Leader Needs in 2025

With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.

article thumbnail

New Ontario Regulations on Service Records in Public Washrooms

AirVote

Ontario’s Bill 190, Working for Workers Five Act, 2024 , amended the Occupational Health and Safety Act (OHSA) to add new washroom facility-related requirements for employers and constructors on construction projects. Specifically, these covered entities must ensure that any washroom facility they provide for workers are maintained in a clean and sanitary condition, and that they keep, maintain, and make available records of the washroom facility’s cleaning.

article thumbnail

The Role of VoIP Phone Systems in Remote and Hybrid Customer Service

CSM Magazine

As businesses adapt to the growing demand for remote and hybrid work models, customer service is undergoing a significant transformation. At the center of this evolution lies one game-changing technologyVoIP (Voice over Internet Protocol) phone systems. If your business is looking to maintain exceptional customer support while managing a distributed workforce, heres why VoIP phone systems should be on your radar.

System 52
article thumbnail

NPS Integration: Harness Real-Time Customer Feedback to Drive Action

SurveySensum

Do you find yourself switching between multiple tools to run NPS surveys? What if your NPS surveys could automatically sync with the tools youre already using? No manual exporting, no data silosjust a seamless flow of feedback ready to drive your next big decision. Thats possible with NPS integration. With robust API connections and two-way integrations, you can centralize NPS data, streamline workflows, and ensure customer feedback is at the heart of every decision.

NPS 52