Bill Quiseng
NOVEMBER 23, 2023
Print Happy Thanksgiving to everyone! Today, for those of us in or from the United States, we celebrate Thanksgiving. So I want to take this opportunity to express my appreciation and gratitude for the many who helped me as I recover. Some of you may know that I suffered a stroke in April 2021. When I retired, I was planning to be a customer CARE speaker and then everything went south.
Beyond Philosophy
NOVEMBER 23, 2023
Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings of stardom never pursued? No. I regret buying my Sony TV. The menu system is not very intuitive. It’s slow. The settings seem to change without warning. This bloody thing drives me around the bend. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!
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Cyara
NOVEMBER 23, 2023
Choosing a reliable CX testing and monitoring solution for your communication infrastructure is absolutely essential. In fact, without monitoring and solutions that provide a clear picture, it's hard to imagine a functional system that constantly improves.
Thematic
NOVEMBER 23, 2023
When my kids' school sent me a survey with 15 open-ended questions, I volunteered to help them analyze the data. I was curious what other parents said, but I also wanted to test ChatGPT on this feedback. In this blog post, I’ll share my approach and the prompts used for the analysis. At the end, I’ll summarize the pros and cons of using ChatGPT for analyzing customer feedback and our approach of using Large Language Models at Thematic.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Pretium Solutions
NOVEMBER 23, 2023
How do you know you have the right accountant for your business? Having the right accountant for your business can help you to simplify tasks, create efficient processes, find areas of growth and highlight the best path forward so you can make good business decisions. Accountants can have all different kinds of specialities, which is why it is crucial to find an accountant who meets your needs.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
SurveySensum
NOVEMBER 23, 2023
What is an NPS tool? How to choose the right NPS tool? A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.
Support EXP
NOVEMBER 23, 2023
How do you know when to act to keep hotspots and tensions in workplace culture from harming your customer experience – and your bottom line? An inarguable (and often inconvenient) fact is that a great customer experience (CX) begins with a great employee experience (EX). Further, a great customer experience goes hand-in-hand with revenue growth and profitability, as your satisfied customers stay with you, do more business with you, and refer you to others.
CSM Magazine
NOVEMBER 23, 2023
In today’s fast-paced business world, effective warehouse management is a critical component of success. Traditional warehouse management solutions are evolving to meet the demands of the digital age. One of the most notable innovations is Warehouse Asset Management System (WAMS), a technology-driven solution that leverages automation and data analytics to streamline operations.
Optimove
NOVEMBER 23, 2023
Optimove Academy Unleash the Power of Optimove! Optimove is committed to growing your skills, which is why we’ve developed the learning resources below with you in mind. Here’s to your road to becoming an Optimove expert! Courses & Certifications Beginners and advanced courses, to elevate your Optimove expertise to new heights! Learn More Knowledge Base Documents & videos to boost your Optimove platform knowledge Learn More API Documentation Explore and test Optimove’s APIs Learn
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Helpware
NOVEMBER 23, 2023
Good inbound call center services are not just recommended to have; they're absolutely vital for modern businesses that want to stay competitive in today's economic conditions. For many companies the statement "customer needs come first" is not just words, it's their philosophy and mantra they repeat every single day. Obviously, if you build all operations keeping in mind customer emotions and attitude, it means communicating with them regularly otherwise, how would you know what they actually w
Clarivate
NOVEMBER 23, 2023
As AI becomes part of the fabric of our personal and professional lives, its use continues to reveal both its potential and limitations. The speed and accuracy of drug discovery and development are being transformed by AI and machine learning (ML) applications. AI and life science companies alike need to conduct due diligence to ensure optimal results and avoid the pitfalls of poor data sources and an over-reliance on technology’s capabilities.
SurveySensum
NOVEMBER 23, 2023
95% of consumers would read online reviews before making a purchase. This alone is enough to justify the need for digitizing customer experience. The landscape of digital customer interactions is expanding, offering businesses a multitude of touchpoints to engage with their clientele. The ability to track these interactions empowers businesses to craft more personalized and efficient experiences.
Forrester's Customer Insights
NOVEMBER 23, 2023
Use Forrester’s Assessment To Develop Your Journey-Centric Transformation Roadmap Journey centricity requires a change in operating model, moving six operational levers in concert, through three phases of transformation: activate, connect, and extend. It requires a clear plan to guide progress across levers, journey teams, and geographies.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
My Customer
NOVEMBER 23, 2023
Every time I turn my television on, I regret it. Is it the programming? Is productivity wasted? Wistful feelings of stardom never pursued?
Forrester's Customer Insights
NOVEMBER 23, 2023
Forrester surveyed digital business strategy decision-makers globally on their priorities, investments, and organizational structures.
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