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Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Verizon Customer Chief Talks Retail Customer Experience: It’s All About Personalization by Judy Mottl (Retail Customer Experience) Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizons CX strategy and what makes for a rewarding, comp
Learn how the synergy of AI in customer service and human connection drives unforgettable experiences, builds loyalty, and fuels growth, with actionable tactics you can apply today. The post Revolutionize Customer Service with AI: How to Make $1M Without Extra Hires appeared first on Doing CX Right.
Welcome to the roundup of customer experience insights! This week’s focus is all about what makes customer experiences unforgettable: innovation, empathy, and cutting out the headaches. The best CX isn’t just about shiny new tools—it’s about truly understanding what people need and making their lives easier. Whether it’s simplifying a process, anticipating what someone wants before they even ask, or empowering your team to take ownership, the common thread is the sa
From healthcare diagnostics and personalized shopping experiences to autonomous vehicles on our roads, AI is reshaping industries at a breakneck pace. But with this rapid advancement comes a tricky balancing act: How do we continue to innovate with AI while safeguarding privacy and bolstering cybersecurity? The dual edge of AI innovation AI innovation is vital.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
One-Time Passwords (OTPs) play a pivotal role in safeguarding sensitive information and preventing unauthorized access. The SmartMessage OTP Manager stands out as a reliable and versatile solution designed to streamline OTP management while enhancing customer trust. From secure communications to robust fraud prevention tools, SmartMessage OTP Manager is a one-stop platform for businesses looking to protect their users and transactions.
As ChatGPT’s new feature allow ing users to assign traits like “chatty” or “Gen Z” shows, theres a growing demand for personalized, human-like AI interactions. Tailored language models are essential for capturing the unique linguistic needs of clients across various industries. Inbentas Lexicon technology uses a three-layer approach to provide context-aware AI understanding, enhancing the user experience and maintaining a consistent brand voice.
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Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
As ChatGPT’s new feature allow ing users to assign traits like “chatty” or “Gen Z” shows, theres a growing demand for personalized, human-like AI interactions. Tailored language models are essential for capturing the unique linguistic needs of clients across various industries. Inbentas Lexicon technology uses a three-layer approach to provide context-aware AI understanding, enhancing the user experience and maintaining a consistent brand voice.
The following is an excerpt from our white paper, Executive Guide to AI Investments in 2025: AI adoption across enterprises is steadily increasing, with a projected doubling of GenAI adoption by the end of 2025. According to the 2025 Gartner CIO and Technology Executive Survey, 37% of enterprises have already deployed GenAI solutions, and another 35% plan to implement them within the next year.
Recent OpenAI outages , with ChatGPT not worki ng, have exposed the risks of relying on a single AI service, causing disruptions for many businesses. With 2025 projected to be a landmark year for AI integration, its crucial to partner with a reliable, scalable AI platform. Inbenta offers a robust alternative with its globally dispersed infrastructure, tech-agnostic platform, and Composite AI solutions.
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