ECXO
AUGUST 21, 2024
Become the King Midas of CX Once upon a time in ancient Greece, a king named Midas was absolutely crazy about gold. I mean, this guy loved gold so much that he probably thought about it 24/7. So, one day, this god named Dionysus, who owed the king a favor, offered to grant him one wish. And guess what? Midas, without even thinking twice, asked for the power to turn everything he touched into gold.
IntouchInsight
AUGUST 21, 2024
Whether you are managing a restaurant chain, a retail brand, or any multi-location business, having the right Customer Experience (CX) software can make all the difference.
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AWS Machine Learning
AUGUST 21, 2024
Customer reviews can reveal customer experiences with a product and serve as an invaluable source of information to the product teams. By continually monitoring these reviews over time, businesses can recognize changes in customer perceptions and uncover areas of improvement. Analyzing these reviews to extract actionable insights enables data-driven decisions that can enhance customer experience and reduce churn.
BirdEye
AUGUST 21, 2024
Instagram, one of the most popular social media channels, has become an indispensable part of our online lives. But let’s face it – sometimes, the constant stream of curated content can feel overwhelming. Therefore, knowing how to delete your Instagram account comes in handy to start afresh and take control of your social media presence. This blog post will walk you through the different ways to delete or deactivate your Instagram account from your phone or desktop to help you redefine you
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
AWS Machine Learning
AUGUST 21, 2024
Amazon DataZone is a data management service that makes it quick and convenient to catalog, discover, share, and govern data stored in AWS, on-premises, and third-party sources. Amazon DataZone allows you to create and manage data zones , which are virtual data lakes that store and process your data, without the need for extensive coding or infrastructure management.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
AUGUST 21, 2024
Today, physicians spend about 49% of their workday documenting clinical visits, which impacts physician productivity and patient care. Did you know that for every eight hours that office-based physicians have scheduled with patients, they spend more than five hours in the EHR ? As a consequence, healthcare practitioners exhibit a pronounced inclination towards conversational intelligence solutions, wherein the doctor-patient dialogue is automatically transcribed during consultations and subseque
Brandwatch CX
AUGUST 21, 2024
From van life and solo female travel to “must-have” travel essentials, discover key insights for hospitality and travel from travel influencers on Instagram
AWS Machine Learning
AUGUST 21, 2024
Today, we are excited to announce general availability of batch inference for Amazon Bedrock. This new feature enables organizations to process large volumes of data when interacting with foundation models (FMs), addressing a critical need in various industries, including call center operations. Call center transcript summarization has become an essential task for businesses seeking to extract valuable insights from customer interactions.
West Monroe
AUGUST 21, 2024
The recent CrowdStrike incident has reminded business leaders of the massive potential for disruption when a critical technology component malfunctions or becomes unavailable. The impact isn’t limited to security tools like CrowdStrike: Imagine the impact to a business if a credit card payment processor goes down, or if a critical data center has an outage.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Brandwatch CX
AUGUST 21, 2024
From van life and solo female travel to “must-have” travel essentials, discover key insights for hospitality and travel from travel influencers on Instagram
CSM Magazine
AUGUST 21, 2024
Do your colleagues or superiors often organize webinars to discuss important work-related issues, or perhaps you yourself regularly hold online conferences to promote your products or services, conduct online training, or chat with employees, partners, or customers? Whether you’re an organizer or a participant in a business webinar, you’ll want to keep track of the information presented and the discussion held.
SurveySensum
AUGUST 21, 2024
In this competitive market ensuring a positive and hyper-personalized customer experience is the key to winning your customers. In fact, for 73% of customers, a good and positive experience is key in influencing their brand loyalties. This makes analyzing and having an accurate understanding of every touchpoint of your customer journey more important than ever.
CSM Magazine
AUGUST 21, 2024
Before launching your idea, hoping it will disrupt the market and attract the public’s attention, it’s paramount to do market sizing to ensure your concept is worth investing in. Market size is a metric you should pay great attention to when venturing into the world of business. What does it mean? If you’re new to this world, you might find it confusing and probably have several misconceptions about its meaning.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
The DiJulius Group
AUGUST 21, 2024
Discover how AI is reshaping customer support and transforming business operations with Eric Vermillion, CEO of Helpshift. On this episode of The Customer Service Revolution, Eric walks us through Helpshift’s evolution from a Bay Area startup to a key player in the gaming industry, highlighting how AI is revolutionizing contact centers. By automating tedious tasks.
Forrester's Customer Insights
AUGUST 21, 2024
In 1898, Elias St. Elmo Lewis developed the advertising funnel. He was the Association of National Advertisers’ first president and, along with the funnel, developed the AIDA model, an acronym that models a consumer’s journey from awareness to interest, desire, and then action.
Happy or Not
AUGUST 21, 2024
A striking 79% of consumers report a strong relationship with their favorite brands, whether through memberships, loyalty programs, or branded subscriptions. These loyalty avenues pay off, enabling customers to deepen their loyalty and investment. Retailers, particularly in the grocery, general retail, and consumer goods sectors, who invest in customer experience (CX) programs can prevent customer churn, which is crucial as 77% of customers withdraw loyalty more quickly than they did just three
Forrester's Customer Insights
AUGUST 21, 2024
API enablement programs nearly always begin as IT initiatives. Back in the day, it was usually to support your first mobile application. Today it may be more about IT agility to keep pace with business change or to support a massive modernization program like an ERP migration.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
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