ShepHyken

SEPTEMBER 22, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Your Customers Are Changing Fast, Are You? by Joseph Michelli (CustomerThink) Howard Schultz noted that the Starbucks needs to focus on being experiential rather than transactional.

Customer Service 82

Customer Service Banking Retail Customer Service Training 82

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our Partner Ecosystem offers live demos and real-world examples highlighting how these collaborations can help you deliver top-tier player experiences and drive deeper engagement. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

CRM 59

CRM Gamification ROI Loyalty 59

Doing CX Right

SEPTEMBER 22, 2024

Learn how to create a culture of accountability where your team takes ownership, drives results & delivers exceptional customer experiences with Stacy Sherman and Robert J. Hunt The post Accountability Over Excuses: How to Transform Your Business Culture for CX Success appeared first on Doing CX Right.

Culture 59

Culture How To Customer Experience Company 59

Kapta Customer Success

SEPTEMBER 22, 2024

Introduction to Revenue Retention Revenue retention is a critical metric for businesses that operate on a subscription or recurring revenue model, such as Software as a Service (SaaS) companies. It measures the ability of a company to retain and grow its existing customer base, which is essential for long-term success and sustainable growth.

Metrics 59

Metrics Software Measurement Customer Base 59

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DCX

SEPTEMBER 22, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! For the 2nd week in a row, I’m excited to open up the Premium edition of the DCX Links newsletter to all 1K+ subscribers of the DCX Newsletter, thanks to Frost & Sullivan Executive MindXChange! Inside, I've got a rich blend of topics to explore.

Sports 52

Sports Social Media Roadmap Feedback 52

DCX

SEPTEMBER 22, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! For the 2nd week in a row, I’m excited to open up the Premium edition of the DCX Links newsletter to all 1K+ subscribers of the DCX Newsletter, thanks to Frost & Sullivan Executive MindXChange! Inside, I've got a rich blend of topics to explore.

Sports 52

Sports Social Media Roadmap Feedback 52