ShepHyken

SEPTEMBER 22, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Your Customers Are Changing Fast, Are You? by Joseph Michelli (CustomerThink) Howard Schultz noted that the Starbucks needs to focus on being experiential rather than transactional.

Customer Service 75

Customer Service Banking Retail Customer Service Training 75

Optimove

SEPTEMBER 22, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our Partner Ecosystem offers live demos and real-world examples highlighting how these collaborations can help you deliver top-tier player experiences and drive deeper engagement. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.

CRM 59

CRM Gamification ROI Loyalty 59

Kapta Customer Success

SEPTEMBER 22, 2024

Introduction to Revenue Retention Revenue retention is a critical metric for businesses that operate on a subscription or recurring revenue model, such as Software as a Service (SaaS) companies. It measures the ability of a company to retain and grow its existing customer base, which is essential for long-term success and sustainable growth.

Metrics 59

Metrics Software Measurement Customer Base 59

West Monroe

SEPTEMBER 22, 2024

Just back from an electrifying week at Dreamforce 2024 , West Monroe is ready to turn the latest innovations into game-changing value for our clients. As a Summit partner for more than 15 years, we know how to navigate this conference and extract the best insights. Whether you were there in person, virtually, or missed it entirely, we’ve distilled some of the top highlights just for you. 1.

Data 52

Data Customer Experience Analytics Conference 52

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Retail

Doing CX Right

SEPTEMBER 22, 2024

Learn how to create a culture of accountability where your team takes ownership, drives results & delivers exceptional customer experiences with Stacy Sherman and Robert J. Hunt The post Accountability Over Excuses: How to Transform Your Business Culture for CX Success appeared first on Doing CX Right.

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Culture How To Customer Experience Company 52