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Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. Your Customers Are Changing Fast, Are You? by Joseph Michelli (CustomerThink) Howard Schultz noted that the Starbucks needs to focus on being experiential rather than transactional.
Re-engage your churned customers with this guide Download Now Why it Matters: This post explores our Partner Ecosystem and CRM Lightning Talks at SBC Summit Lisbon. Our Partner Ecosystem offers live demos and real-world examples highlighting how these collaborations can help you deliver top-tier player experiences and drive deeper engagement. Our dynamic CRM Lightning Talks are designed to spark fresh ideas to refine your marketing tactics and stay ahead of the curve.
Learn how to create a culture of accountability where your team takes ownership, drives results & delivers exceptional customer experiences with Stacy Sherman and Robert J. Hunt The post Accountability Over Excuses: How to Transform Your Business Culture for CX Success appeared first on Doing CX Right.
Introduction to Revenue Retention Revenue retention is a critical metric for businesses that operate on a subscription or recurring revenue model, such as Software as a Service (SaaS) companies. It measures the ability of a company to retain and grow its existing customer base, which is essential for long-term success and sustainable growth.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! For the 2nd week in a row, I’m excited to open up the Premium edition of the DCX Links newsletter to all 1K+ subscribers of the DCX Newsletter, thanks to Frost & Sullivan Executive MindXChange! Inside, I've got a rich blend of topics to explore.
Just back from an electrifying week at Dreamforce 2024 , West Monroe is ready to turn the latest innovations into game-changing value for our clients. As a Summit partner for more than 15 years, we know how to navigate this conference and extract the best insights. Whether you were there in person, virtually, or missed it entirely, we’ve distilled some of the top highlights just for you. 1.
Just back from an electrifying week at Dreamforce 2024 , West Monroe is ready to turn the latest innovations into game-changing value for our clients. As a Summit partner for more than 15 years, we know how to navigate this conference and extract the best insights. Whether you were there in person, virtually, or missed it entirely, we’ve distilled some of the top highlights just for you. 1.
Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! For the 2nd week in a row, I’m excited to open up the Premium edition of the DCX Links newsletter to all 1K+ subscribers of the DCX Newsletter, thanks to Frost & Sullivan Executive MindXChange! Inside, I've got a rich blend of topics to explore.
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