CSM Magazine

DECEMBER 6, 2024

Assessing the development level of a team member is an essential process in understanding their skills, growth potential, and the support they require. This evaluation helps leaders provide the right guidance and opportunities to help individuals reach their full potential. Here are key steps to assess the development level of a team member: Assess Skill Competence Technical skills : Evaluate their proficiency in the specific tasks or tools required for their role.

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DECEMBER 6, 2024

Customer experience is at the heart of modern business success. Companies constantly seek ways to improve satisfaction, foster loyalty, and drive revenue, but delivering an exceptional customer experience is no small task. From managing customer touchpoints to implementing advanced tools and strategies, achieving the desired results requires significant expertise and resources.

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Self Service Customer Experience Resources Effort Score 195

ChurnZero

DECEMBER 6, 2024

Far too many customer success organizations know they need to start implementing digital customer success, but just dont know where or how to start. And thats understandable. Its a new endeavor, and there arent currently many resources that explain how to begin implementing effective digital CS programs. However, the outcomes of having these programs in place are exciting, which is why many organizations want to start diving into digital CS.

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CSM Magazine

DECEMBER 6, 2024

Creating a productive and comfortable contact center is crucial for both employee wellbeing and business success. For contact center managers, the challenge lies in designing an environment that promotes employee satisfaction, reduces turnover , and enhances productivityall while improving customer interactions. In this article, well explore practical tips on how to design an ergonomic and comfortable contact center that prioritizes employee wellbeing and leads to higher performance.

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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AWS Machine Learning

DECEMBER 6, 2024

Today, we are excited to announce that Mistral-NeMo-Base-2407 and Mistral-NeMo-Instruct-2407 twelve billion parameter large language models from Mistral AI that excel at text generationare available for customers through Amazon SageMaker JumpStart. You can try these models with SageMaker JumpStart, a machine learning (ML) hub that provides access to algorithms and models that can be deployed with one click for running inference.

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Adrian Swinscoe

DECEMBER 6, 2024

Todays podcast is with Gregory Kennedy, VP of Marketing at Alembic Technologies, which provides AI-powered marketing analytics for C-suite executives. We talk about how Alembic is [] The post Pandemic maths and measuring all of marketing Interview with Gregory Kennedy of Alembic Technologies first appeared on Adrian Swinscoe.

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Zonka Feedback

DECEMBER 6, 2024

A patient walks into your hospital, expecting care and compassion. But something goes wronga delayed appointment, unclear instructions, or a lapse in hygiene. Frustrated, they leave not just with disappointment but a complaint that could define their entire experience.

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Centercode

DECEMBER 6, 2024

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Metrics Measurement Survey 40

Zonka Feedback

DECEMBER 6, 2024

A patient walks into your hospital, expecting care and compassion. But something goes wronga delayed appointment, unclear instructions, or a lapse in hygiene. Frustrated, they leave not just with disappointment but a complaint that could define their entire experience.

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Hospitality Strategy Management Healthcare 52

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

CSM Magazine

DECEMBER 6, 2024

In the era of globalization and interconnected supply chains, the significance of robust Third-Party Risk Management (TPRM) strategies has become undeniable. Businesses increasingly rely on a network of vendors and partners to support their operations, exposing them to various risks ranging from operational disruptions to data breaches. Implementing a comprehensive third-party risk framework ensures that organizations can not only identify potential risks but also manage and mitigate them effect

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Forrester's Customer Insights

DECEMBER 6, 2024

After hearing the arguments in September, the federal appeals court in Washington unanimously ruled to uphold the law signed in April that forces the app to either cut ties with its China-based parent company (ByteDance) or be banned.

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CSM Magazine

DECEMBER 6, 2024

Amazon has successfully completed an initial test of delivery drones in Italy, marking the first European country for this service. The test took place on December 4 in San Salvo, a town in the central Abruzzo region, and utilized the new MK-30 drone with advanced automation and Amazon’s computer vision program for safe navigation. The MK-30 drone weighs around 36 kilos, has a range of 24 kilometers for a round trip, and can deliver packages of up to 2.5 kilos.

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Forrester's Customer Insights

DECEMBER 6, 2024

Lets brace ourselves for a hard truth. Trust in marketing measurement is already poor. Left unchecked its about to get 20% worse. Learn about the challenges and market forces contributing to this decline and find out what steps you can take to enhance trust in marketing measurement.

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

CSM Magazine

DECEMBER 6, 2024

Kore.ai has introduced AI for Work, an Agentic AI Platform which merges enterprise search, workflow automation, and multi-agent orchestration to enhance productivity and streamline operations. The platform offers secure enterprise search with role-based access, a universal orchestrator for complex workflows, an enterprise marketplace with pre-built AI solutions, and agentic applications for multi-step workflows.

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CSM Magazine

DECEMBER 6, 2024

The World Wide Web is well and truly a global phenomenon, with a host of new sites being created daily in countries and territories all across the world. Many of those locations have their own specific international domain names, like.au for Australia or.de for Germany. For a long time, these types of domain names were relatively obscure and not that popular, with most site creators favoring more generic and universal domain names, like.com.

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