ECXO

NOVEMBER 19, 2023

Executive Session formato convencional The European Customer Experience Organization (ECXO) is delighted to announce that Prof. Jan-Erik Baars will be our guest for the Executive live LinkedIn Session on November 29th Time: 1 pm CET / 12 pm (noon) GMT. We will be discussing ‘Strategic Design: The Key to Building a Successful Business & Captivating Customers ,’ a crucial element for corporate success.

Customer Centricity 367

Customer Centricity Metrics NPS Leadership 367

Customer Enthusiast

NOVEMBER 19, 2023

Over the next several weeks, I will share several blog posts to support the efforts of leaders, managers, and supervisors to create an inspired workforce.

How To 80

How To Management Employee Engagement Engagement 80

Optimove

NOVEMBER 19, 2023

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76

Brands Marketing Customers 76

ShepHyken

NOVEMBER 19, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 5 Ways to Track Customer Satisfaction by Foundever (Foundever) Satisfied customers are more likely to remain loyal to a brand, to recommend its goods and services to friends and family and are more likely to show forgiveness after a single disappointing customer experience.

Customer Service 69

Customer Service Chatbots Trends Customer Satisfaction 69

Speaker: Becky Parisotto

Fulfilment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfilment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for everyd

Retail

Optimove

NOVEMBER 19, 2023

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76

Brands Marketing Customers 76

Optimove

NOVEMBER 19, 2023

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76

Brands Marketing Customers 76

Brandwatch CX

NOVEMBER 19, 2023

Here are the latest social media news stories for you to absorb and share with your network. From TikTok to YouTube, we've got you covered with the latest.

Social Media 52

Social Media 52

Optimove

NOVEMBER 19, 2023

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76

Brands Marketing Customers 76

Optimove

NOVEMBER 19, 2023

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Brands 76

Brands Marketing Customers 76

Speaker: Carolyn Clark and Miriam Connaughton

The future of HR is here, and it's all about collaboration, innovation, and impact. Join us for a forward-thinking session where seasoned experts Miriam and Carolyn will share insights and practical strategies to help you stay ahead of evolving HR trends. Discover how to build strong partnerships with internal teams to craft a transparent, authentic, and connected workforce experience.

Employee Experience

Optimove

NOVEMBER 19, 2023

Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.

Marketing 76

Marketing Brands Customers 76

Optimove

NOVEMBER 19, 2023

What is Deep Linking? Deep linking is a powerful mechanism that allows users to navigate directly to a specific, indexed piece of web content within a website or mobile application, bypassing the homepage or general landing pages. Unlike standard links, deep links serve to connect users to precise destinations, enhancing the user experience and streamlining access to relevant information.

User Experience 52

User Experience Engagement Tools Examples 52

Optimove

NOVEMBER 19, 2023

What is Multi Touch Attribution? Multi-Touch Attribution definition: Multi-Touch Attribution is a sophisticated analytical approach in the world of marketing that helps businesses and marketers understand the complex customer journey across various touchpoints and channels. With multi-touch attribution marketing teams can go beyond traditional last-touch attribution models, which credit the final interaction before a conversion, and instead considers all the interactions a customer has with a br

Multi-Channel 52

Multi-Channel Touchpoint ROI Customer Journeys 52