Zonka Feedback
FEBRUARY 27, 2024
Online surveys are a great way to capture customer feedback emotions, perceptions, and opinions about your business, and utilize them to create better products and services and enhance customer satisfaction.
C3Centricity
FEBRUARY 27, 2024
Organizations must be agile and adaptable to thrive in today’s rapidly evolving business landscape. This is why atomic change is more effective than quantum disruption. The traditional approach to turbulent times has always been a monumental, top-down transformation. But this is no longer the only path to success and is certainly not the most effective.
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Experience Investigators by 360Connext
FEBRUARY 27, 2024
Discover the transformative power of AI in shaping customer experiences as Maria Villablanca, CEO of the Future Insights Network, joins us to break down the evolving relationship between supply chain management and customer satisfaction. As we navigate the era of ‘machine customers,’ we need to understand how our businesses can adapt to meet the demands of an audience that expects instant gratification.
AWS Machine Learning
FEBRUARY 27, 2024
This is a guest post written by Axfood AB. In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker. Axfood is Sweden’s second largest food retailer, with over 13,000 employees and more than 300 stores.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
NobelBiz
FEBRUARY 27, 2024
Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Helpt
FEBRUARY 27, 2024
We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Your meticulously crafted character, equipped with powerful spells and enchanted weapons, ventured forth alongside a trusted party. But we nerds know that even the most optimized character sheet can't guarantee success.
ShepHyken
FEBRUARY 27, 2024
Why does a company send out a customer satisfaction survey? Generally, it is to find out if they did a good job or what they can do to make the experience better. In the weekly Super Amazing Show I do with Brittany Hodak, we talked about surveys. The general consensus was that shorter was better. After the show, we heard from John Hughes , who is connected with me on LinkedIn.
Playvox
FEBRUARY 27, 2024
The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. Likewise for agents, if they don’t feel engaged, appreciated, or see a growth path, they too can take their talent to another organization.
Helpware
FEBRUARY 27, 2024
Call center quality assurance is all about ensuring customer satisfaction. The positive impressions a customer receives after interacting with an agent are vital. The internal quality control department handles conversation monitoring and enhancing your customers' experience.
Speaker: Jason Cottrell and Brian Walker
Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.
Thematic
FEBRUARY 27, 2024
We all know that happy customers are good for business. But proving it with hard numbers? That's been a major headache for a long time. Why? Because feelings are hard to measure, and those feelings often live at the heart of the customer experience. Those feelings are worth figuring out. Companies focused on delivering a great customer experience (CX) see up to 60% higher margins than the competition!
BirdEye
FEBRUARY 27, 2024
The car dealership industry is a fast-paced game. To compete in this complex market and capture audience attention, dealership brands must put their best foot forward. To help you step up your strategy, we have compiled a list of the top car dealership advertising ideas. Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024.
Thematic
FEBRUARY 27, 2024
We all know that happy customers are good for business. But proving it with hard numbers? That's been a major headache for a long time. Why? Because feelings are hard to measure, and those feelings often live at the heart of the customer experience. Those feelings are worth figuring out. Companies focused on delivering a great customer experience (CX) see up to 60% higher margins than the competition!
Blueshift
FEBRUARY 27, 2024
We are excited to officially announce the winners of the 2024 Omnies Awards. These awards celebrate marketing excellence in delivering personalized, customer experiences using data and AI. The winners were announced at our Engage conference, held today in San Francisco. With six distinct categories, the Omnies highlight those who have excelled in mastering the art of customer engagement.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Blake Morgan
FEBRUARY 27, 2024
Generative AI, a rapidly evolving technology, is poised to revolutionize various aspects of business, particularly customer experience (CX). A GBK Collective study reveals that over 50% of U.S. senior executives have already embraced generative AI, and this trend is expected to accelerate.
Circular Edge
FEBRUARY 27, 2024
The Vernon Company excels in tailored promotional solutions, enhancing corporate success. Partnering with Circular Edge, they optimize business efficiency through the Mobility Platform and AtomIQ solutions. The time allocated for employee training and UAT could have been extended. Certain customer scenarios surfaced post go-live, leading to retrofitted solutions based on real-time feedback from operations.
CSM Magazine
FEBRUARY 27, 2024
Bitcoin investments became popular around the second quarter of 2010 when some companies began accepting Bitcoin payments along with fiat money. It didn’t take much for Bitcoin to break the market since it brought something new to the technological environment ―a decentralized peer-to-peer network through which users would control their assets and choose different investment paths.
Circular Edge
FEBRUARY 27, 2024
Casper, globally acclaimed for its mattress, is a Circular Edge client leveraging Oracle JDE E1, Bedpost, Mulesoft, SFCC, OMS, RF Smart, and Predict Spring POS for optimized operations. Real-time JDE order ingestion, especially for ECOM and RTL orders, proves resource-intensive. To optimize performance, load-balanced AIS Servers and a Dedicated Enterprise Server were deployed.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
CSM Magazine
FEBRUARY 27, 2024
In the changing world of business today, staying competitive requires a grasp of market trends, customer preferences and industry insights. To succeed in this landscape, companies must have a knowledge management system that allows them to gather, analyse and utilise information effectively. A key tool for achieving this is an integrated knowledge platform.
SurveySparrow
FEBRUARY 27, 2024
The retail world transformed overnight with the pandemic, doubling digital shopping from 16% to 33% in just three months. Impressive, right? But as we’ve settled into this digital norm, simply being online doesn’t cut it anymore. Customers expect more, and to stay in the lead, you’ve got to tune into their needs closely. This is where NPS comes into play.
CSM Magazine
FEBRUARY 27, 2024
Today’s world offers a limitless variety of languages. Everywhere you visit, you’ll hear a different tongue. And yet, we still cooperate internationally and connect with others no matter what language we speak! This is all thanks to translators and translation services for schools. This is a prestigious profession that helps bring the world closer together, and many young people are excited about pursuing it.
SurveySensum
FEBRUARY 27, 2024
At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Clarivate
FEBRUARY 27, 2024
At Clarivate we put sustainability at the heart of our business goals. Environment, social and governance issues are at the core of our global culture, serving as guiding principles for every decision we make. Our sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward.
Forrester's Customer Insights
FEBRUARY 27, 2024
Forrester’s B2B event trends survey is back and we invite you to participate! Everyone completing the survey will gain access to the latest market trends and crucial information on building an audience-centric, integrated event strategy within their organization. Overview In the wake of the COVID pandemic, the B2B events landscape has undergone significant transformations.
Circular Edge
FEBRUARY 27, 2024
RailWorks, committed to seamless rail infrastructure, relies on Circular Edge's Orchestration for enhanced operational efficiency. Learning Orchestration involves tasks like calling UBEs, sending notifications, and executing queries. Notifications are triggered when there’s no route code in the Approval Matrix, and a default route code is assigned.
Forrester's Customer Insights
FEBRUARY 27, 2024
Business and technology leaders are moving away from shared services due to their association with delays, inflexibility, and bureaucracy. These negative perceptions have led organizations to seek alternatives to meet their agile and digital team requirements.
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Building lasting customer relationships has always been top-of-mind for businesses. However, in the last decade, organizations have recognized that the customer journey beyond the initial sale is as critical as the sale itself. Customer onboarding, or the customer’s first impression of you, is critical to forging lasting relationships and long-term success.
Forrester's Customer Insights
FEBRUARY 27, 2024
Muchas de mis conversaciones recientes sobre 5G se han centrado en el futuro de la segmentación de redes. Quieren discutir fechas, desafíos, oportunidades, casos de uso e industrias. La realidad no es tan rosa como podría pensarse, dada la dependencia de comunidades ajenas a la industria de las telecomunicaciones.
Forrester's Customer Insights
FEBRUARY 27, 2024
For years, China’s economic growth and consumer market have been a magnet for global brands seeking expansion. However, the tide has turned, and domestic brands are now gaining momentum, surpassing their foreign counterparts in sales, revenue, and market share (see Figure 1).
Forrester's Customer Insights
FEBRUARY 27, 2024
Regional cross-border payment infrastructures are proliferating, and business customers now have richer payment rail choices. This has enabled fintech firms to deepen their market penetration. In response, banks are playing a game of competition, collaboration, and, sometimes, acquisition.
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