Doing CX Right
JULY 1, 2024
Examine the CX impact of the controversial Toys 'R' Us AI ad. Discover five critical actions to effectively leverage AI, push boundaries, and captivate your customers. The post AI in Advertising: Customer Experience Insights from Toys ‘R’ Us Ad Controversy appeared first on Doing CX Right.
InMoment XI
JULY 1, 2024
Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored.
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ECXO
JULY 1, 2024
Sky-rocketing customer experiences using the power of psychology Check out this amazing insight! It’s mind-blowing how psychology and customer experience are connected, and how the theories of Jung and Lacan can unlock a whole new level of understanding. In today’s customer-focused business world, these insights are more important than ever.
AWS Machine Learning
JULY 1, 2024
Amazon SageMaker is a machine learning (ML) platform designed to simplify the process of building, training, deploying, and managing ML models at scale. With a comprehensive suite of tools and services, SageMaker offers developers and data scientists the resources they need to accelerate the development and deployment of ML solutions. In today’s fast-paced technological landscape, efficiency and agility are essential for businesses and developers striving to innovate.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.
MiaRec
JULY 1, 2024
Are you looking to partner with a new Contact Center AI solution partner to reduce costs while maximizing efficiency to increase your profit margins? If so, you are not alone. According to a 2023 Deloitte study , 83% of BPOs are looking to cut costs and 82% are trying to standardize processes to become more efficient. But many BPOs are also adding AI capabilities to their service offering to create a value-add that will help distinguish them in the highly competitive market.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
BirdEye
JULY 1, 2024
With nearly 1.4 billion active users , Instagram is a social media platform with an audience-driven feed of interesting visuals and compelling content. As the second most popular platform among businesses after Facebook, Instagram’s potential for your business is huge. But how can you stand out among over one billion accounts? You need to operate an Instagram business account to win more customers and get more value from your social media efforts.
Adrian Swinscoe
JULY 1, 2024
Today’s interview is with Dr Peter van der Putten, who is Director of the AI Lab at Pega and assistant professor of AI at Leiden University […] The post We’ve only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega first appeared on Adrian Swinscoe.
West Monroe
JULY 1, 2024
Subscribe Spotify Apple Podcasts YouTube Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Facebook printer copy Print this page Listen to "The 10-Second Customer Journey with AMA’s Todd Unger" on Spreaker. About the episode We explore the evolving customer journey and expectations, strategies for recovering from marketing mishaps, and the art of minimizing customer friction.
Optimove
JULY 1, 2024
Re-engage your churned customers with this guide Download Now Why it Matters: Online lottery in the United States is projected to grow from $5.74 billion in 2024 to $7.41 billion in 2029. With this online trend, lottery operators must ensure their digital infrastructure is robust, secure, and capable of delivering seamless, personalized customer experiences.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!
CSM Magazine
JULY 1, 2024
Growing your Instagram presence can be a daunting task. It’s a platform where numbers matter, and the pressure to increase followers, likes, and views is real. I was in the same boat, struggling to make my mark. Then, I stumbled upon InsFollowPro, a service promising Instagram growth. Like many, I was skeptical. Buying Instagram followers? It sounded too good to be true.
VDS
JULY 1, 2024
Genesys Cloud – June 2024 Release Highlights Genesys introduced 30 new features and functionality enhancements in May. Here’s a quick rundown of the key updates: General Updates Email Notifications for Expiring and Expired Scheduled Exports (June 3rd) Users can receive daily emails about expired or soon-to-expire exports, with scheduled exports active for a maximum of 100 days.
CSM Magazine
JULY 1, 2024
Navigating the world of online learning can be as exciting as it is challenging. It’s like embarking on a journey where you’re both the traveler and the navigator, charting your own course through the vast ocean of knowledge available at your fingertips. Particularly for learners in Missouri, the digital landscape offers many opportunities to pursue education from the comfort of your home.
SurveySensum
JULY 1, 2024
Have you ever received a survey where responses spiraled out of control, leaving you with more questions than answers? Yes, we have all been there. But what if I tell you a simple way to overcome this challenge and get clarity without going through all the chaos? Enter close-ended questions – this type of question can transform your survey design and create a streamlined feedback mechanism, making it easier to extract actionable insights.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
CSM Magazine
JULY 1, 2024
In the fast-paced world of healthcare, providing excellent customer service is crucial for the success of your medical practice. Patients expect prompt responses, personalized attention, and efficient service when they reach out to your clinic. This is where virtual assistants can play a key role in enhancing the customer service experience for your patients.
Forrester's Customer Insights
JULY 1, 2024
Many of us remember the old days of enterprise business intelligence (BI) delivery where all requests for new or changed queries, reports, and dashboards had to go through a centralized IT team of BI and data professionals.
CSM Magazine
JULY 1, 2024
Whether you run a dealership or an auto repair shop, the way you treat your customers directly impacts your reputation and success. Here’s our guide on how to deliver exceptional automotive customer service. Understanding Your Customers’ Needs At the heart of great customer service is understanding your customers. Here are some steps to get you started: Listen Actively : Pay full attention to what your customers are saying.
Perkville
JULY 1, 2024
Discover how gamification and financial incentives increase physical activity in high-risk patients. Link to the BE ACTIVE study abstract here.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Help Scout
JULY 1, 2024
Customer service automation is a great way to scale customer support. When paired with human-driven support, automation makes teams more efficient and gives customers a better experience.
Optimove
JULY 1, 2024
Optimove, the first Customer-Led Marketing Platform, has relocated to new, larger offices in Manhattan to accommodate its rapid growth. This expansion has been driven by recent strategic moves in the U.S. and significant product announcements to better serve its growing client base of leading global consumer brands. The post Optimove Relocates to New, Larger Manhattan Offices Amidst Rapid Growth appeared first on Optimove.
Forrester's Customer Insights
JULY 1, 2024
If you haven’t heard of the Savannah Bananas, you’re missing out. This traveling baseball team has become the Harlem Globetrotters of baseball, playing a modified version of the sport with rules designed to speed up games and engage the fans (If a fan catches a foul ball? The batter is out.).
Forrester's Customer Insights
JULY 1, 2024
Synthetic data is not a new phenomena but generative AI-based synthetic data is rapidly becoming the unsung hero of AI development. Find out why in this preview of the upcoming Technology & Innovation Summit North America.
Speaker: Lauren Barash, Vice President, Brand Marketing
In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program
Forrester's Customer Insights
JULY 1, 2024
What if the US Supreme Court supported a law in which the government could force the New York Times and Wall Street Journal to publish stories against their will?
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