Doing CX Right

JULY 1, 2024

Examine the CX impact of the controversial Toys 'R' Us AI ad. Discover five critical actions to effectively leverage AI, push boundaries, and captivate your customers. The post AI in Advertising: Customer Experience Insights from Toys ‘R’ Us Ad Controversy appeared first on Doing CX Right.

Advertising 59

Advertising Customer Experience Customers Tools 59

InMoment XI

JULY 1, 2024

Organizations should take a closer look at predictive analytics to discover the myriad of ways that data and artificial intelligence (AI) can power more personalized customer experiences and enhance brand loyalty and customer retention. From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored.

Analytics 260

Analytics Data Effort Score Social Media 260

ECXO

JULY 1, 2024

Sky-rocketing customer experiences using the power of psychology Check out this amazing insight! It’s mind-blowing how psychology and customer experience are connected, and how the theories of Jung and Lacan can unlock a whole new level of understanding. In today’s customer-focused business world, these insights are more important than ever.

Customer Experience 109

Customer Experience Culture Trends Social Media 109

MiaRec

JULY 1, 2024

Are you looking to partner with a new Contact Center AI solution partner to reduce costs while maximizing efficiency to increase your profit margins? If so, you are not alone. According to a 2023 Deloitte study , 83% of BPOs are looking to cut costs and 82% are trying to standardize processes to become more efficient. But many BPOs are also adding AI capabilities to their service offering to create a value-add that will help distinguish them in the highly competitive market.

Competitive Advantage 85

Competitive Advantage Contact Center Study Marketing 85

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Join this brand new webinar with Tim Buteyn to learn how you can master the art of remote onboarding! By the end of this session, you'll understand how to: Craft a Tailored Onboarding Checklist 📝 Develop a comprehensive, customized checklist that ensures every new hire has a smooth transition into your company, no matter where they are in the world.

Strategy

AWS Machine Learning

JULY 1, 2024

Amazon SageMaker is a machine learning (ML) platform designed to simplify the process of building, training, deploying, and managing ML models at scale. With a comprehensive suite of tools and services, SageMaker offers developers and data scientists the resources they need to accelerate the development and deployment of ML solutions. In today’s fast-paced technological landscape, efficiency and agility are essential for businesses and developers striving to innovate.

Metrics 81

Metrics Resources Policies Innovation 81

AWS Machine Learning

JULY 1, 2024

Organizations strive to implement efficient, scalable, cost-effective, and automated customer support solutions without compromising the customer experience. Generative artificial intelligence (AI)-powered chatbots play a crucial role in delivering human-like interactions by providing responses from a knowledge base without the involvement of live agents.

Self Service 78

Self Service Knowledge Base Chatbots Policies 78

BirdEye

JULY 1, 2024

With nearly 1.4 billion active users , Instagram is a social media platform with an audience-driven feed of interesting visuals and compelling content. As the second most popular platform among businesses after Facebook, Instagram’s potential for your business is huge. But how can you stand out among over one billion accounts? You need to operate an Instagram business account to win more customers and get more value from your social media efforts.

Social Media 59

Social Media Strategy Brands Analytics 59

Adrian Swinscoe

JULY 1, 2024

Today’s interview is with Dr Peter van der Putten, who is Director of the AI Lab at Pega and assistant professor of AI at Leiden University […] The post We’ve only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega first appeared on Adrian Swinscoe.

Employee Experience 59

Employee Experience Leadership Customer Experience Customers 59

Feedbackly

JULY 1, 2024

Emotions are a powerful driving force of human behavior and can often define the experiences we encounter daily. Customer’s emotions can influence their buying habits profoundly as they play a pivotal role in framing the customer’s problems and desires. When customers look for solutions, they need options that not only fulfill their needs but also resonate emotionally.

Brands 52

Brands Case Study Course Study 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

West Monroe

JULY 1, 2024

Subscribe Spotify Apple Podcasts YouTube Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Facebook printer copy Print this page Listen to "The 10-Second Customer Journey with AMA’s Todd Unger" on Spreaker. About the episode We explore the evolving customer journey and expectations, strategies for recovering from marketing mishaps, and the art of minimizing customer friction.

Customer Journeys 52

Customer Journeys ROI Customers Customer Experience 52

CSM Magazine

JULY 1, 2024

Growing your Instagram presence can be a daunting task. It’s a platform where numbers matter, and the pressure to increase followers, likes, and views is real. I was in the same boat, struggling to make my mark. Then, I stumbled upon InsFollowPro, a service promising Instagram growth. Like many, I was skeptical. Buying Instagram followers? It sounded too good to be true.

Engagement 52

Engagement Guidelines Strategy Tools 52

VDS

JULY 1, 2024

Genesys Cloud – June 2024 Release Highlights Genesys introduced 30 new features and functionality enhancements in May. Here’s a quick rundown of the key updates: General Updates Email Notifications for Expiring and Expired Scheduled Exports (June 3rd) Users can receive daily emails about expired or soon-to-expire exports, with scheduled exports active for a maximum of 100 days.

Call Flow 52

Call Flow Analytics Interaction Customer Journeys 52

CSM Magazine

JULY 1, 2024

Navigating the world of online learning can be as exciting as it is challenging. It’s like embarking on a journey where you’re both the traveler and the navigator, charting your own course through the vast ocean of knowledge available at your fingertips. Particularly for learners in Missouri, the digital landscape offers many opportunities to pursue education from the comfort of your home.

Tips 52

Tips Study Course Resources 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

SurveySensum

JULY 1, 2024

Have you ever received a survey where responses spiraled out of control, leaving you with more questions than answers? Yes, we have all been there. But what if I tell you a simple way to overcome this challenge and get clarity without going through all the chaos? Enter close-ended questions – this type of question can transform your survey design and create a streamlined feedback mechanism, making it easier to extract actionable insights.

Examples 52

Examples How To Survey Feedback 52

CSM Magazine

JULY 1, 2024

In the fast-paced world of healthcare, providing excellent customer service is crucial for the success of your medical practice. Patients expect prompt responses, personalized attention, and efficient service when they reach out to your clinic. This is where virtual assistants can play a key role in enhancing the customer service experience for your patients.

Customer Service 52

Customer Service Healthcare Insurance Consulting 52

Forrester's Customer Insights

JULY 1, 2024

Many of us remember the old days of enterprise business intelligence (BI) delivery where all requests for new or changed queries, reports, and dashboards had to go through a centralized IT team of BI and data professionals.

Self Service 58

Self Service Data Report Analysis 58

CSM Magazine

JULY 1, 2024

Whether you run a dealership or an auto repair shop, the way you treat your customers directly impacts your reputation and success. Here’s our guide on how to deliver exceptional automotive customer service. Understanding Your Customers’ Needs At the heart of great customer service is understanding your customers. Here are some steps to get you started: Listen Actively : Pay full attention to what your customers are saying.

Automotive 52

Automotive Customer Service How To Loyalty Programs 52

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Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

Customer Experience

Perkville

JULY 1, 2024

Discover how gamification and financial incentives increase physical activity in high-risk patients. Link to the BE ACTIVE study abstract here.

Gamification 52

Gamification Study Financial 52

Forrester's Customer Insights

JULY 1, 2024

Synthetic data is not a new phenomena but generative AI-based synthetic data is rapidly becoming the unsung hero of AI development. Find out why in this preview of the upcoming Technology & Innovation Summit North America.

Data 57

Data Meeting Innovation Technology 57

Help Scout

JULY 1, 2024

Customer service automation is a great way to scale customer support. When paired with human-driven support, automation makes teams more efficient and gives customers a better experience.

Customer Service 44

Customer Service Customer Experience Customers 44

Optimove

JULY 1, 2024

Optimove, the first Customer-Led Marketing Platform, has relocated to new, larger offices in Manhattan to accommodate its rapid growth. This expansion has been driven by recent strategic moves in the U.S. and significant product announcements to better serve its growing client base of leading global consumer brands. The post Optimove Relocates to New, Larger Manhattan Offices Amidst Rapid Growth appeared first on Optimove.

Consumers 52

Consumers Brands Marketing Customers 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Forrester's Customer Insights

JULY 1, 2024

If you haven’t heard of the Savannah Bananas, you’re missing out. This traveling baseball team has become the Harlem Globetrotters of baseball, playing a modified version of the sport with rules designed to speed up games and engage the fans (If a fan catches a foul ball? The batter is out.).

Sports 35

Sports Travel Engagement 35

Forrester's Customer Insights

JULY 1, 2024

What if the US Supreme Court supported a law in which the government could force the New York Times and Wall Street Journal to publish stories against their will?

Social Media 32

Social Media Government B2C Marketing 32