InMoment XI

MAY 17, 2024

Maintaining customer loyalty has become increasingly challenging in today’s digital-first environment. According to Stanford Swinton, Executive VP at Bain & Company and Founder at NPSx by Bain in Company, we’re witnessing the dawn of the “Third Wave of CX” But what does this mean for CX leaders? In a recent podcast featuring Simon Fraser, VP Insights and Consultancy at InMoment, and Stanford Swinton, key strategies to secure brand loyalty amidst the evolving landscape

Loyalty 195

Loyalty Brands Net Promoter Score Omni-Channel 195

AWS Machine Learning

MAY 17, 2024

Generative AI is a type of artificial intelligence (AI) that can be used to create new content, including conversations, stories, images, videos, and music. Like all AI, generative AI works by using machine learning models—very large models that are pretrained on vast amounts of data called foundation models (FMs). FMs are trained on a broad spectrum of generalized and unlabeled data.

Effort Score 134

Effort Score System Video Examples 134

Totango

MAY 17, 2024

Some believe AI is overhyped. Others think we are already in the midst of transformation. The reality is that most of us sit in the middle. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows.

Innovation 98

Innovation Call Recording Conference Tools 98

AWS Machine Learning

MAY 17, 2024

Today, we are excited to announce the Mixtral-8x22B large language model (LLM), developed by Mistral AI , is available for customers through Amazon SageMaker JumpStart to deploy with one click for running inference. You can try out this model with SageMaker JumpStart, a machine learning (ML) hub that provides access to algorithms and models so you can quickly get started with ML.

Training 126

Training Data Tools Examples 126

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

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Beyond Philosophy

MAY 17, 2024

Quality assurance is crucial in Customer Experience Management, and assessing call center operations provides valuable insights into an organization’s customer-centricity. The subject of today’s episode is the result of our None of Use is Clever as All of Us feature. One of our listeners, Jamie Scott of Evaluate Agent shared his thoughts on Quality Assurance and the problems organizations have regarding this area.

Call Center 88

Call Center Customer Centricity Touchpoint Metrics 88

Adrian Swinscoe

MAY 17, 2024

Today’s interview is with David McIntosh, who is VP and GM of Connected Stores at Instacart. David joins me today to talk about innovation in the […] The post Making in-store grocery shopping fun and going viral on TikTok – Interview with David McIntosh of Instacart first appeared on Adrian Swinscoe.

Innovation 59

Innovation Connections Customer Satisfaction Customer Centricity 59

CSM Magazine

MAY 17, 2024

If you’re overwhelmed by the wide selection of promotional products available today, understanding which promotional products fit best with your industry can make choosing the right product easier. Keep reading to learn about the best promotional products for your industry and the benefits of using promotional items with your logo. Overview of Promotional Products Custom promotional products are any products a company can customize with their brand logo and color scheme.

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Industry Apparel Automotive Sports 52

Strativity

MAY 17, 2024

The post Best Practices and Strategies to Maximize Salesforce Adoption appeared first on Material.

Strategy 52

Strategy 52

Forrester's Customer Insights

MAY 17, 2024

Qualtrics introduced its AI-powered Strategy & Research suite at its summit, X4, and launched its “Strategic UX” product – officially entering the experience research space. The new product supports various UX research methods like video feedback, unmoderated usability testing, card sorting, and tree testing, and leverages AI to generate insights and recommended actions.

Video 36

Video Feedback Strategy Customer Experience 36

Speaker: Amanda Adams, Fractional CFO, CPA

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Strativity

MAY 17, 2024

The post Five Reasons to Consider Serverless AWS Hosting for Drupal appeared first on Material.

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Strativity

MAY 17, 2024

The post 3 Common Mistakes to Avoid When Migrating to the Cloud appeared first on Material.

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