C3Centricity

OCTOBER 29, 2024

As consumers become more informed and discerning, the demand for brand transparency is intensifying, especially in the Consumer Packaged Goods (CPG) industry. People want to understand where their products come from, how they are made, and whether the practices behind them align with their personal values. This shift is pushing CPG companies to rethink how they manage and communicate their supply chains, transforming brand transparency into a strategic imperative.

Loyalty 239

Loyalty Brands Consumers Customers 239

IntouchInsight

OCTOBER 29, 2024

We’re thrilled to introduce Reputation Management , a new tool designed to help businesses actively manage their online presence. In a world where 7 in 10 unhappy customers share their negative experiences, it’s more important than ever to take control of how your brand is perceived.

Management 156

Management Tools Brands Customer Experience 156

Experience Investigators by 360Connext

OCTOBER 29, 2024

Breaking down silos while maintaining specialization isn’t just a buzzword—it’s a necessity for a seamless customer experience. But how can companies, especially within tightly regulated industries like financial services, balance the need for specific expertise with the demand for a unified customer journey? In this episode, an insightful listener question sets the stage for a compelling exploration of cross-functional collaboration.

Culture 143

Culture Customer Journeys Financial Resources 143

Zeisler Consulting

OCTOBER 29, 2024

I used to say that I don’t know anything about Marketing. Then I started spending a lot of time with marketers. They’re an interesting bunch, and considering that, as I like to say, Marketing and CX share two sides of the same coin—that being the Brand Promise—I’ve had many conversations as our work compliments each other. But what of that interaction; the interaction between Marketing and Customer Experience (functionally, I mean)?

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Course Advertising Brands Marketing 93

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

CSM Magazine

OCTOBER 29, 2024

Video games have become much more than just entertainment. With the growth of the gaming industry, they have evolved into complex forms of art, combining storytelling, music, design, and interactive experiences. Today, games also have the power to develop positive skills, educate, and inspire millions of players worldwide. From creating game environments to producing fan-made content, video games are transforming the boundaries of creativity in remarkable ways.

Video 98

Video Entertainment Culture Transportation 98

Brandwatch CX

OCTOBER 29, 2024

Trying to find the best Facebook ads for your marketing campaigns? Explore the newest choices and opportunities to expand your Facebook marketing strategy.

Marketing 87

Marketing Strategy 87

Interactions

OCTOBER 29, 2024

Generative AI has swept the imaginations of both consumers and business leaders with remarkable speed. Nearly two years after the change that began with the public release of ChatGPT, businesses are still sorting out how to take advantage of Gen AI capabilities while limiting risk. Gen AI offers enormous potential for efficiency, knowledge sharing, and analytical insight in the contact center.

Contact Center 62

Contact Center Self Service Social Media Analytics 62

Adrian Swinscoe

OCTOBER 29, 2024

I shared this quote on Instagram the other day… View this post on Instagram A post shared by Adrian Swinscoe (@punk_cx) and it reminded […] The post The big list of little things that destroy your customer experience (reprise) first appeared on Adrian Swinscoe.

Customer Experience 59

Customer Experience Customers Customer Focused Customer Satisfaction 59

MiaRec

OCTOBER 29, 2024

Are you frustrated by customers leaving, and you wish there was something you could do to engage them proactively? Or are you looking for ways to actively contribute to your organization's bottom line? Thanks to Generative AI-powered Conversation Intelligence, you can identify customers at risk early on and put processes in place to proactively improve customer experiences, enhance service quality, and reduce customer churn.

Call Recording 59

Call Recording Contact Center Customers Engagement 59

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Blake Morgan

OCTOBER 29, 2024

                                                                                 Contact centers are under immense pressure to do more with less. The key to thriving in this environment lies in a few strategic moves: strong leadership, preventing agent burnout, and leveraging AI effectively.

Contact Center 59

Contact Center Leadership Customer Focused Management 59

Optimove

OCTOBER 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction. It also helps marketers understand practical applications of AI in their strategies, ultimately driving better results. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more AI-Powered Personalization:

Sports 52

Sports Customer Journeys Touchpoint Engagement 52

Support EXP

OCTOBER 29, 2024

Indecisive leadership in an uncertain environment can have potentially devastating outcomes. Seven key actions can help leaders maintain trust with their teams, adapt to change, and achieve organizational success. (This isn’t one of them!) Imagine you just heard that a competitor had plans to enter your market in the coming year. Or that the Fed Chairman wouldn’t lower interest rates anytime soon.

Leadership 52

Leadership Banking Analysis Social Media 52

CSM Magazine

OCTOBER 29, 2024

In the world of online casinos, it’s no longer just about offering the biggest bonuses or the most enticing games. Today, exceptional customer service has become a crucial factor in attracting and retaining players. Just as much as players seek thrilling gameplay and potential jackpots, they also desire an experience that feels supportive and seamless.

Customer Service 52

Customer Service Customer Experience Exceptional Customer Service Social Media 52

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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.

Tools

Gainsight

OCTOBER 29, 2024

Today’s economy demands organizations grow efficiently, and the best way to do that is by expanding and renewing your current customer accounts. That’s right, Customer Success (CS) is coming to the rescue to help organizations across industries scale efficiently. Particularly in the SaaS sector, Customer Success isn’t just an ancillary function; it’s vital for retaining and growing your customer base.

Customer Success 52

Customer Success Self Service CRM Knowledge Base 52

CSM Magazine

OCTOBER 29, 2024

The Los Alamos Department of Public Utilities (DPU) received a Public Power Customer Satisfaction Award from the American Public Power Association (APPA) for outstanding service to Los Alamos County. The award was presented at the APPA annual conference in Louisville where 20 utilities were recognized for excellence in various areas including customer service, communication, reliability, and overall satisfaction.

Customer Satisfaction 52

Customer Satisfaction Government Conference Policies 52

NobelBiz

OCTOBER 29, 2024

Effective call handling is important for any business that wants to make sure it gives the best customer experience and does not let an opportunity slip by. Be it customer service, inquiry management, or for that matter any support, every call is another way of strengthening customers’ relationships and further building up their loyalty. This article is going to look at what call handling is, study a few major call handling techniques, and then delve deep into how NobelBiz’s Omni+ so

Call Center 52

Call Center Contact Center Multi-Channel Omni-Channel 52

CSM Magazine

OCTOBER 29, 2024

The iGaming industry has been experiencing significant growth in recent years, driven largely by various technological innovations. From secure transactions to immersive gameplay experiences, these advancements have reshaped how players interact with online casinos, sportsbooks, and other gambling platforms. Below, we explore the most influential tech trends that are pushing the iGaming sector to new heights. 1.

Innovation 52

Innovation Sports Entertainment User Experience 52

Speaker: Miriam Connaughton and Donald Knight

As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.

Connections

Optimove

OCTOBER 29, 2024

O Grupo da Sorte, uma empresa brasileira líder de loteria e título de capitalização escolheu a Optimove, a solução de marketing de CRM nº 1 para iGaming, para aumentar o engajamento e a retenção do jogador, ajudando a acelerar o rápido crescimento da operadora. The post Grupo da Sorte escolheu a Optimove como a sua solução de marketing de CRM appeared first on Optimove.

CRM 52

CRM Marketing 52

CSM Magazine

OCTOBER 29, 2024

In today’s fast-evolving business landscape, customer service has moved beyond merely solving problems or answering questions. Companies are now responsible for a range of measures that impact the customer experience, from ensuring compliance with complex regulations to implementing safety protocols that build trust. While some may think that areas like accounting standards and safety tools are disconnected from customer service, the truth is that compliance and safety can shape a customer’s ove

Measurement 52

Measurement Customer Service Hotels Policies 52

DCX

OCTOBER 29, 2024

Weekly inspiration, education, and coaching for customer-obsessed leaders. Thank you! A huge shoutout to my Premium subscribers who generously support the DCX Newsletter through their subscriptions. I’m humbled that many are expensing it through their companies as a valuable educational resource. If you want to do the same, this email template gives your manager all the info you’ll need.

Customer Journeys 52

Customer Journeys How To Exercises Social Media 52

CSM Magazine

OCTOBER 29, 2024

Efficient mailroom management is more crucial than ever for businesses that prioritize exceptional customer service. A well-automated mailroom not only streamlines operations but also ensures that communication channels remain open, secure, and responsive. Let’s explore how automated mailroom solutions are transforming customer service excellence.

Customer Service 52

Customer Service Multi-Channel Self Service Exceptional Customer Service 52

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Optimove

OCTOBER 29, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Marketers will see the growing importance of email personalization and relevance in driving consumer engagement during the competitive holiday shopping season. The Big Picture: 36% of consumers open emails due to personalized content, a 227% increase YoY. 32% value relevant offers, while brand identity resonates with 14% of consumers. 23% want fewer emails, but 43% seek more from trusted bra

Trends 52

Trends Marketing eBook Consumers 52

CSM Magazine

OCTOBER 29, 2024

1Win bookmaker has made its mark in the Nigerian online betting market with its wide range of sports and casino offerings. With a solid reputation for diversity and accessibility, it is increasingly favored by enthusiasts looking for a reliable platform. The site offers innovative features, an intuitive interface, and a well-designed mobile application, making it a standout choice for both beginners and experienced bettors alike.

Sports 52

Sports Entertainment e-support Banking 52

SurveySensum

OCTOBER 29, 2024

It’s no secret that your contact center is the first line of defense with your customers – making it the most important touchpoint in the customer journey. Also, 88% of customers say that a good customer service experience is what makes them more likely to make another purchase from the brand. So, if you want to boost your customer retention rate then better pay attention to those customer interactions.

Contact Center 52

Contact Center Analytics Self Service Average Handle Time 52

CSM Magazine

OCTOBER 29, 2024

With operators all jostling to find a way to stand out, the online casino industry is highly competitive. This saturated market means operators are constantly looking for ways to innovate their platforms so they stand out. There are many areas like user experience that matter a lot when trying to stand out. KPI is a major measure that indicates the operation of different casino performances.

User Experience 52

User Experience Measurement Advertising Strategy 52

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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.

Customer Experience

Brandwatch CX

OCTOBER 29, 2024

Is your brand tracking social media KPIs? If not, this guide can help you decide which KPIs to track based on your goals, target audience, and growth stage.

Social Media 52

Social Media Brands 52

Centercode

OCTOBER 29, 2024

Quality succeeds when shared across teams. Learn five strategies to make quality assurance a collaborative commitment.

Strategy 52

Strategy 52

Brandwatch CX

OCTOBER 29, 2024

Is your brand tracking social media KPIs? If not, this guide can help you decide which KPIs to track based on your goals, target audience, and growth stage.

Social Media 52

Social Media Brands 52