SurveySensum

OCTOBER 11, 2024

Imagine this: You want to evaluate your delivery experience and that requires sending out customer surveys after every delivery. However, managing this process manually feels overwhelming. So, what’s the solution here to ensure that the process goes on smoothly, every time, without any extra effort? The answer is survey automation. Survey automation has transformed the way businesses launch surveys and collect feedback by streamlining the entire process and eliminating the manual effort and hum

Survey 52

Survey Feedback Management Omni-Channel 52

Experience Investigators by 360Connext

OCTOBER 11, 2024

When customers face a challenge and need help, customer service or support representatives are their heroes — and organizations have invested a lot of time to make customer support a breeze in a growing number of channels: Store representatives are trained to empathize with customers and know how to quickly get them tailored solutions in person. Call centers assist customers at any hour of the day, with expert scripts and knowledge bases designed to help them navigate even the trickiest situatio

Customer Service 270

Customer Service Customer Experience How To Customer Journeys 270

Retently

OCTOBER 11, 2024

Table of contents Key Takeaways: What is Customer Support Quality Assurance? 1. Retently as a Top QA Tool for Ecommerce and Retail 2. Medallia Agent Connect (former Stella Connect) 3. Loris AI 4. Playvox 5. MaestroQA 6. Zendesk QA (formerly Klaus) 7. EvaluAgent Final Thoughts: Choosing the Right QA Tool When customer interactions lack consistency and quality, it can lead to dissatisfaction, lost loyalty, and even negative reviews.

Ecommerce 153

Ecommerce Retail Software Customer Service 153

AWS Machine Learning

OCTOBER 11, 2024

Agentic workflows are a fresh new perspective in building dynamic and complex business use case-based workflows with the help of large language models (LLMs) as their reasoning engine. These agentic workflows decompose the natural language query-based tasks into multiple actionable steps with iterative feedback loops and self-reflection to produce the final result using tools and APIs.

Chatbots 134

Chatbots Retail Groups Resources 134

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

Beyond Philosophy

OCTOBER 11, 2024

Customer feedback is critical to managing and improving your customer experience but it isn’t easy to get. Worse, it isn’t always useful and enlightening on what you are doing well, or perhaps more importantly, not so well. In this episode, we tackle a common problem many businesses face: how to get more actionable customer feedback. Our guest, Tim Waterton , Chief Revenue Officer of HappyOrNot ® , brings over 20 years of experience in helping companies gather and analyze customer insights.

Customer Insights 78

Customer Insights How To Tips Feedback 78

Adrian Swinscoe

OCTOBER 11, 2024

This is a guest post by David Banaghan who is the Interim CEO at Occupop. The CIPD’s 23rd annual Health and Wellbeing at Work report will […] The post The ‘Always On’ culture: 5 ways businesses can mitigate the impact first appeared on Adrian Swinscoe.

Culture 59

Culture Report Employee Engagement Employee Experience 59

AWS Machine Learning

OCTOBER 11, 2024

Modern organizations increasingly depend on robust cloud infrastructure to provide business continuity and operational efficiency. Operational health events – including operational issues, software lifecycle notifications, and more – serve as critical inputs to cloud operations management. Inefficiencies in handling these events can lead to unplanned downtime, unnecessary costs, and revenue loss for organizations.

Management 98

Management Policies Chatbots Report 98

Amplifai Coaching Category

OCTOBER 11, 2024

Explore the reality behind AI Coaching in contact centers. We demystify the hype, define key concepts, and examine scientific findings to reveal what's truly possible when AI augments human coaching capabilities.

Contact Center 52

Contact Center 52

BirdEye

OCTOBER 11, 2024

Businesses today face a dual challenge: shrinking consumer demand due to economic uncertainty and rising competition as brands battle harder for every dollar. These circumstances push consumers to be more selective, demanding higher standards of service and engagement. In other words, brands need more than quality products and services to stand out—they must deliver exceptional customer experiences.

Comparison 52

Comparison Analysis Trends Social Media 52

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

CSM Magazine

OCTOBER 11, 2024

The evolution of time and attendance systems has ushered in a transformation in the pursuit of organisational efficiency. These cutting-edge solutions have surpassed their humble beginnings as mere clocking devices, developing into catalysts for boosting productivity and streamlining operations across diverse industries. The journey from antiquated punch card systems to today’s sophisticated digital platforms is a testament to the remarkable technological strides.

System 52

System Culture Software Trends 52

Forrester's Customer Insights

OCTOBER 11, 2024

Traditionally, HR or employee experience (EX) leaders cared about employer value propositions (EVPs) and CMOs cared about employer brand. But EVP and employer brand are tightly linked, as their definitions suggest: Employer brand is the sum of what people outside your organization think about it as a place to work.

Brands 26

Brands Employee Experience 26

AWS Machine Learning

OCTOBER 11, 2024

This post is cowritten with Ethan Handel and Zhiyuan He from Indeed.com. Indeed is the world’s #1 job site¹ and a leading global job matching and hiring marketplace. Our mission is to help people get jobs. At Indeed, we serve over 350 million global Unique Visitors monthly² across more than 60 countries, powering millions of connections to new job opportunities every day.

Innovation 115

Innovation Resources Training Automotive 115

Forrester's Customer Insights

OCTOBER 11, 2024

Read this blog for Forrester's key takeaways from retailers competing with Amazon's October Prime Day sales event.

Retail 26

Retail Sales Trends Loyalty 26

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

Voice of Customer

Forrester's Customer Insights

OCTOBER 11, 2024

Our latest research helps business leaders align employee value proposition (EVP) and employer brand.

Brands 26

Brands Management Employee Experience Innovation 26