SurveySensum
AUGUST 23, 2024
18.8% of users in the U.S. and the U.K. agreed that there was a visible increase in usage of QR codes since the onset of COVID-19 So why not leverage the QR code for survey designs ? In this fast-paced digital world, businesses are turning more and more to QR code surveys as they provide a quick, interactive, and mobile-friendly way to gather actionable insights.
Beyond Philosophy
AUGUST 23, 2024
In this episode, we challenge the conventional wisdom of customer-centricity and discuss why firing a customer is sometimes necessary. While it may seem counterintuitive, knowing when to let go of a customer can benefit your business in the long run. We outline five critical rules to help you determine when it’s time to part ways with a customer: Rule #1: Fire customers if they cost too much.
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BirdEye
AUGUST 23, 2024
In the online world, every metric matters. But are likes on Instagram driving the needle for your business? While vanity metrics might seem appealing, they often distract from the core goals of lead generation and customer acquisition. Instagram has introduced a feature that allows users to hide likes on their posts, giving them more control over their social media experience.
Thematic
AUGUST 23, 2024
We’re already cruising past the two-thirds mark of the year! Time flies when you're busy making magic. Remember our big January announcement of the beta launch of Conversational Analytics? Based on beta feedback, we’ve been fine-tuning it to make it more valuable. We also continue to upgrade Thematic Answers, to help more decision-makers get golden nuggets straight from your feedback data.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Centercode
AUGUST 23, 2024
Navigate executive opinions and beta test data to make smarter product decisions that balance vision with user feedback.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Gainsight
AUGUST 23, 2024
When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. And it makes sense: AI is a paradigm shift, because it allows teams to do more with less. Customer success (CS) leaders can offer the same personalized customer experience, without growing Customer Success Manager (CSM) headcount or risking CSM burnout.
CSM Magazine
AUGUST 23, 2024
In the fast-paced world of eCommerce, the ability to attract and retain top talent can make or break a business. With the right team, companies can innovate, grow, and outperform their competitors. This is where the expertise of specialized recruiters becomes invaluable. Health tech recruiters , for instance, often possess the skills and network needed to identify top talent that can be crucial for eCommerce success.
Zonka Feedback
AUGUST 23, 2024
In the world of sci-fi movies, AI often takes center stage as the ultimate futuristic tool—think of Iron Man’s JARVIS anticipating every need or Her’s Samantha crafting conversations so personal, they blur the line between human and machine.
CSM Magazine
AUGUST 23, 2024
AI-powered voice cloning technology is revolutionizing customer experience across industries, as this cutting-edge technology enables businesses to create synthetic voices nearly indistinguishable from human speech. This innovation opens up new possibilities for personalization and more efficient customer interactions that could dramatically improve customer experiences.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Gainsight
AUGUST 23, 2024
When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. And it makes sense: AI is a paradigm shift, because it allows teams to do more with less. Customer success (CS) leaders can offer the same personalized customer experience, without growing Customer Success Manager (CSM) headcount or risking CSM burnout.
Inbenta
AUGUST 23, 2024
The travel industry is all in on AI. Gone are the days of one-size-fits-all travel packages. Today, artificial intelligence is helping travelers plan bespoke experiences catered to their specific tastes. The power of personalization According to a McKinsey study , personalized product recommendations and triggered communications have big returns: boosting revenue by up to 15% and the efficiency of marketing spend by up to 30%, while reducing customer acquisition costs by up to 50%.
CSM Magazine
AUGUST 23, 2024
You’re eyeing that customer service manager position, understanding that it takes more than just managing grievances to effectively lead a group, make tactical choices, and increase client satisfaction. You know your skills need to be top-notch, but how do you refine and effectively showcase them? This article will help you prepare for this role and demonstrate your competence, leaving no room for doubt in the minds of those hiring managers.
Inbenta
AUGUST 23, 2024
Insurance policyholders today have more options than ever, so keeping them loyal is no small feat. The top five insurance companies have figured it out, with retention rates as high as 95%. How do they do it? The answer sounds simple: By offering exceptional customer experiences. But how do they do that? Managing policyholder expectations The largest insurance companies spend billions of dollars a year on advertising and brand-building.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
ChurnZero
AUGUST 23, 2024
Digital customer success is a long game. There is no “set it and forget it” and it takes time to see results. After all, building a brand new digital customer success program is a huge undertaking – it requires effective strategy , planning, execution, and measurement, plus access to the right set of tools, people, skill sets, and data. As an emerging practice, it’s also untested and unproven within many companies.
Inbenta
AUGUST 23, 2024
If you’re a business owner, you’ve probably experienced the exponential growth in the number of interactions you’re having with your customers — across all channels, from email to social media. While it means you have more opportunities to personalize your communications and delight your customers, it also means your customer service reps might be completely overwhelmed by the sheer volume of interactions they have to deal with.
2020 Research
AUGUST 23, 2024
Key Takeaways Voters in Wisconsin had mostly positive reactions to Kamala Harris, with some planning to vote for her despite not supporting Joe Biden These swing voters hadn’t formed strong opinions on Tim Walz yet, though a few were already aware of the Minnesota governor and his policies Support for Trump’s proposed tariff plan was low, with voters saying it would increase the cost of goods too much In this Article Context for Wisconsin Swing Voters How Kamala Harris Makes Voters Feel Which Pr
Inbenta
AUGUST 23, 2024
Poor customer service could be costing your business — and that cost can be measured. Research by Qualtrics XM Institute found that poor customer service could be costing businesses around the world up to $3.7 trillion a year. At the same time, 54% of support teams are using some form of chatbot, virtual customer assistant or other conversational AI platform for customer-facing applications, according to Gartner.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Inbenta
AUGUST 23, 2024
When you’re searching for something online and autocomplete kicks in, the results can be… not exactly what you’re looking for: “Who is… Jon Snow’s mother?” It’s so commonplace, there are blogs devoted to the best autocorrect fails of all time. But when you’re searching for information on a company’s website, inaccurate or irrelevant search results aren’t so funny.
Inbenta
AUGUST 23, 2024
When customers need help, they open their email. One report found that 72% of consumers worldwide used email for customer support. With that in mind, there are clear steps companies can take to make sure their email support is solid, helping customers at scale and resolving their queries quickly and efficiently. 5 rules for managing incoming emails 1.
Inbenta
AUGUST 23, 2024
Retailers are looking for ways to differentiate their online shopping experience from their competitors in a saturated market. After all, if customers can’t find what they’re looking for on your site or can’t get the support they need, they’ll simply look elsewhere. The impact of artificial intelligence on the retail industry continues to grow as new AI-based tools become more affordable and easier to use.
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