TechSee
AUGUST 7, 2024
Customer experience (CX) is a focal point for businesses striving to achieve a competitive advantage. Online reviews and consumer feedback are paramount, and social media only magnifies the importance of creating positive customer experiences. A series of glowing reviews can enhance brand loyalty and attract new patrons, whereas negative feedback may meaningfully impact business.
The DiJulius Group
AUGUST 7, 2024
Could your company’s high turnover rates directly result from poor leadership? On this episode of The Customer Service Revolution, explore the startling reality that 82% of managers are considered “accidental managers”—individuals with job function expertise but lacking crucial leadership skills. We unpack the extraordinary impact on organizations, leading to workforce dissatisfaction and ineffective leadership, and.
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Optimove
AUGUST 7, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: iGaming and Sports Betting operators can now deliver an unparalleled AI-orchestrated gamification experience, driving higher retention rates and deeper player engagement. Key Takeaway s : Optimove partnerships are with best-of-breed gamification leaders Captain Up and Gamanza This announcement delivers AI-orchestrated gamification to iGaming and Sports Betting, enhancing player engagement.
Second to None
AUGUST 7, 2024
Mystery shopping, also known as secret shopping, has become an essential tool for businesses to evaluate and enhance their customer experience. This innovative approach involves hiring individuals to pose as regular customers and provide valuable feedback on their experience with a particular business. A great mystery shopping agency can provide valuable insights into customer interactions, helping businesses improve their operations, customer service, and overall performance.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
2020 Research
AUGUST 7, 2024
The Challenge De la Riva, one of Mexico’s leading insights agencies, needed to improve its efficiency and technology stack to help streamline its qualitative research processes. During the pandemic, its qualitative team had adopted a patchwork of different technologies that didn’t speak to one another, and as a result team members were often left waiting for access to documents, data, and reports instead of moving seamlessly between projects.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Gainsight
AUGUST 7, 2024
Steve Jobs once said, “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” Jeff Bezos echoed that sentiment: “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” What do these two quotes share?
Zonka Feedback
AUGUST 7, 2024
In the fast-paced world of product development, making data-driven decisions is more crucial than ever. Imagine launching a new feature only to find out it doesn’t resonate with your users. How do you avoid such pitfalls?
Gainsight
AUGUST 7, 2024
Steve Jobs once said, “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” Jeff Bezos echoed that sentiment: “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” What do these two quotes share?
SurveySensum
AUGUST 7, 2024
Did you know that companies that involve customer feedback in product development are 30% more likely to launch a successful product? This shows that customers care about contributing to the product and with the help of an effective product feedback survey, you can gain actionable insights into your customers’ expectations , uncovering what they love, what they don’t, and where there’s room for improvement and many more insights.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
dscout People Nerds
AUGUST 7, 2024
Demonstrating the value of your research can lay the foundation for a long and fruitful partnership between research and executives.
Forrester's Customer Insights
AUGUST 7, 2024
Scientists estimate that insects account for 80% of all animal life on Earth. It’s no wonder you can’t walk even one foot into a forest without stepping on something crawling or being overwhelmed with buzzing and biting insects.
AWS Machine Learning
AUGUST 7, 2024
AI chatbots and virtual assistants have become increasingly popular in recent years thanks the breakthroughs of large language models (LLMs). Trained on a large volume of datasets, these models incorporate memory components in their architectural design, allowing them to understand and comprehend textual context. Most common use cases for chatbot assistants focus on a few key areas, including enhancing customer experiences, boosting employee productivity and creativity, or optimizing business pr
Forrester's Customer Insights
AUGUST 7, 2024
Forrester’s Budget Planning Survey, 2024, uncovers a dual narrative for marketers in the coming year: The challenge lies in managing tight budgets but also in the dichotomy of needing to invest in recent technology- and process-related advancements to stay relevant. Strategic budget divestment is required in this environment.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Thematic
AUGUST 7, 2024
With 175 Zettabytes of data predicted to be generated by 2025 , AI text analytics is a game-changer. AI text analysis tools help turn this overwhelming data into valuable insights. And these enable us to make smarter decisions and spark innovation. Virtually any business or organization dealing with large volumes of text data can benefit from text analysis software.
AWS Machine Learning
AUGUST 7, 2024
Innovations in artificial intelligence (AI) and machine learning (ML) are causing organizations to take a fresh look at the possibilities these technologies can offer. As you aim to bring your proofs of concept to production at an enterprise scale, you may experience challenges aligning with the strict security compliance requirements of their organization.
Clarivate
AUGUST 7, 2024
The three largest pharmacy benefit managers (PBMs) in the United States—Express Scripts, OptumRx and CVS Caremark—control more than 80% of the market share (per Clarivate data, as of January 2024). This market dominance, coupled with other concerns, particularly around pricing opacity, has made PBMs a target of regulators and politicians. Express Scripts pioneered a transparent model with ClearCareRx in April, 2023.
2020 Research
AUGUST 7, 2024
Key Takeaways 14 voters who supported Nikki Haley in the primaries revealed what they like and dislike about Kamala Harris. None of the participants believe Joe Biden should step down as president now that he has given up his candidacy. Most of the respondents don’t think Biden deserved praise for his decision to withdraw from the presidential race.
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This comprehensive report explores the evolving landscape of customer and business expectations, with five key trends that will help you understand your customers and stay ahead of the competition. Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases. For the first time, customers prefer digital channels when interacting with a business.
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