Fri.Jun 14, 2024

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How To Avoid Double Barreled Questions? With Examples, Tips and Suggestions

SurveySensum

Ever stumbled upon a survey question that left you scratching your head, trying to figure out how to answer it accurately? That’s likely a double barreled question, a sneaky trap that combines two distinct topics into one, making it a challenge for respondents to provide clear and reliable answers. For example, take this question- “How satisfied are you with our website and delivery experience?

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Is Surge Pricing a Game-Changer or Deal-Breaker for Customers?

Beyond Philosophy

Surge pricing, a form of dynamic pricing, involves raising prices during spikes in demand to balance supply and demand. It is a rational economic solution to manage demand effectively, but it can generate negative emotions among consumers who feel they’re being unfairly charged. Surge pricing is a specific flavor of dynamic pricing or, depending on your perspective, price discrimination.

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Help Scout Works Best When

Help Scout

While you’re the only one who can decide if Help Scout is the right tool for you, here’s the advice our support team would give someone trying to make that decision for their business.

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Rage Against The Machine: Confront The Agency AI Fear Factor With Workforce Literacy

Forrester's Customer Insights

The failure to rise to the AI moment puts the future of the agency industry and a decade of agencies’ business change at risk. Learn what it takes to help employees gain the skills and confidence to master AI so that fear of AI doesn’t master them.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Contact Centers as Value Centers

SaleMove

In order to demonstrate value, contact centers need to measure their performance differently. How companies can quantify business value in 3 dimensions. The post Contact Centers as Value Centers appeared first on Glia Blog | Digital Customer Service Explained.

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Embracing Change in Contact Centers: 20 Trends and 3 Recommendations

Brad Cleveland Blog

We are midway into 2024. How’s it going? It has certainly been a year of new developments in customer experience and contact centers. In January I wrote an article series for ICMI on the future of contact centers. The last … Continue reading → The post Embracing Change in Contact Centers: 20 Trends and 3 Recommendations appeared first on Brad Cleveland.

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Outcome-Based Digital Experiences Drive Desired Outcomes For Both Consumers And Brands

Forrester's Customer Insights

Learn how you can gain competitive advantage through outcome-based digital ecosystems.