SurveySensum

JUNE 14, 2024

Ever stumbled upon a survey question that left you scratching your head, trying to figure out how to answer it accurately? That’s likely a double barreled question, a sneaky trap that combines two distinct topics into one, making it a challenge for respondents to provide clear and reliable answers. For example, take this question- “How satisfied are you with our website and delivery experience?

Examples 52

Examples Tips How To Survey 52

Beyond Philosophy

JUNE 14, 2024

Surge pricing, a form of dynamic pricing, involves raising prices during spikes in demand to balance supply and demand. It is a rational economic solution to manage demand effectively, but it can generate negative emotions among consumers who feel they’re being unfairly charged. Surge pricing is a specific flavor of dynamic pricing or, depending on your perspective, price discrimination.

Airlines 88

Airlines Hospitality Travel Customer Centricity 88

Help Scout

JUNE 14, 2024

While you’re the only one who can decide if Help Scout is the right tool for you, here’s the advice our support team would give someone trying to make that decision for their business.

Tools 69

Tools 69

Forrester's Customer Insights

JUNE 14, 2024

The failure to rise to the AI moment puts the future of the agency industry and a decade of agencies’ business change at risk. Learn what it takes to help employees gain the skills and confidence to master AI so that fear of AI doesn’t master them.

Industry 57

Industry Advertising B2C Marketing 57

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Retail

SaleMove

JUNE 14, 2024

In order to demonstrate value, contact centers need to measure their performance differently. How companies can quantify business value in 3 dimensions. The post Contact Centers as Value Centers appeared first on Glia Blog | Digital Customer Service Explained.

Contact Center 52

Contact Center Measurement Customer Service Company 52

Brad Cleveland Blog

JUNE 14, 2024

We are midway into 2024. How’s it going? It has certainly been a year of new developments in customer experience and contact centers. In January I wrote an article series for ICMI on the future of contact centers. The last … Continue reading → The post Embracing Change in Contact Centers: 20 Trends and 3 Recommendations appeared first on Brad Cleveland.

Contact Center 29

Contact Center Trends Customer Experience Call Center 29

Forrester's Customer Insights

JUNE 14, 2024

Learn how you can gain competitive advantage through outcome-based digital ecosystems.

Competitive Advantage 36

Competitive Advantage Consumers Brands B2C 36