ECXO
MARCH 6, 2025
How to Lead a B2B CX Transformation ProgramAnd Avoid Costly Mistakes Introduction: The Importance of CX Transformation in B2B Todays business customers expect seamless, responsive, and value-rich interactions at every stage of the partnership. Meeting these elevated expectations is not just about customer satisfactionit directly impacts the bottom line.
AWS Machine Learning
MARCH 6, 2025
Agents are revolutionizing the landscape of generative AI , serving as the bridge between large language models (LLMs) and real-world applications. These intelligent, autonomous systems are poised to become the cornerstone of AI adoption across industries, heralding a new era of human-AI collaboration and problem-solving. By using the power of LLMs and combining them with specialized tools and APIs, agents can tackle complex, multistep tasks that were previously beyond the reach of traditional A
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ECXO
MARCH 6, 2025
Celebrating International Womens Day! Article originally posted on the European Customer Experience Organization (ECXO.org) : [link] Today, we honor the strength, resilience, and achievements of women who lead, inspire, and stand for truth. These remarkable women have not only excelled in their fields but have also shown unwavering courage in the face of adversity, ensuring that the voices of minorities and those facing discrimination are heard.
AWS Machine Learning
MARCH 6, 2025
In the rapidly evolving landscape of artificial intelligence, Retrieval Augmented Generation (RAG) has emerged as a game-changer, revolutionizing how Foundation Models (FMs) interact with organization-specific data. As businesses increasingly rely on AI-powered solutions, the need for accurate, context-aware, and tailored responses has never been more critical.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
BirdEye
MARCH 6, 2025
Increase online presence. That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. They followed the rulebooklaunched a website, created social media accounts, and ran paid ads. But the real challenge was turning scattered efforts into a unified, results-driven strategy. And rightly so, Black Bear Diner turned digital clicks into foot traffic.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Optimove
MARCH 6, 2025
See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. By leveraging AI-driven personalization, omnichannel experiences, and meaningful customer interactions beyond transactions, retailers can strengthen connections, encouraging repeat purchases and increased spending.
BirdEye
MARCH 6, 2025
Did you know that 90% of customers expect an immediate response from businesses, and for most of them, immediate means less than 10 minutes? Not only that, todays customers expect faster, more intelligent, and tailored interactions, and if businesses fail to fulfill their sky-high expectations, they risk losing out to competitors who can. Thats why businesses strive to deliver on these fronts to stay relevant in this increasingly competitive digital era.
CSM Magazine
MARCH 6, 2025
Lots of online businesses use Shopifyand for good reason! It’s a really popular platform. It’s easy to use, reliable, and can grow with you. But having a Shopify store is only part of the equation. Customer experience (CX) is everything. A well-designed Shopify store makes shopping a breeze, leading to loyal customers and a booming business.
inQuba
MARCH 6, 2025
Customer Retention Strategies: Lessons from the Dating World In the realm of customer management , maintaining a strong relationship with customers is like navigating the complexities of dating. Both involve understanding the other persons needs, interpreting signals, and ensuring a mutually beneficial connection. This post explores how insights from dating can inform customer retention strategies, particularly through Customer Journey Management (CJM).
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
CSM Magazine
MARCH 6, 2025
TADS Educate stands out as a service that not only provides innovative solutions for schools and parents but also ensures that their support is top-notch. If you’re wondering about the quality of their customer support and how to reach out to them for assistance, you’ve come to the right place. How Good is TADS Educate’s Customer Support?
The DiJulius Group
MARCH 6, 2025
Podcast Summary: In this episode of the Customer Service Revolution podcast, John DiJulius discusses the critical aspects of customer experience and employee engagement. He emphasizes the importance of maintaining a positive employee mindset, the challenges faced by the younger workforce, and the significance of service aptitude in delivering exceptional customer service.
CSM Magazine
MARCH 6, 2025
Microsoft, as one of the largest and most well-known tech companies in the world, provides a variety of customer support options, with Microsoft Support Chat being one of the most popular and accessible. Here, well explore how effective Microsoft Support Chat is and outline the steps you can take to contact them. How Good Is Microsoft Support Chat? Microsoft Live Chat offers a convenient way for customers to address their concerns in real time, without the need to pick up the phone.
Brandwatch CX
MARCH 6, 2025
Using social listening data, we're diving into online conversations to understand consumer opinion. Lets dive into the biggest social debates.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
CSM Magazine
MARCH 6, 2025
Redbubble is a popular platform for artists and designers that offers a useful range of tools to help you grow your business. However, many users find themselves in a dilemma when their brand evolves, or they simply want to update their username to reflect their identity better. If you’re wondering whether it’s possible to change your username on Redbubble, this guide will walk you through the process and provide practical advice on how to handle it.
Brandwatch CX
MARCH 6, 2025
Discover effective strategies to boost your YouTube channel's visibility and grow your audience. Read our top 10 tips to promote your content successfully.
CSM Magazine
MARCH 6, 2025
Whether youre a new Zadarma user or a long-time customer, knowing how to quickly reach their customer service team can save you time and effort. This guide will explain how you can contact Zadarma, including the crucial details about their customer support options. What Is Zadarma? Zadarma is a globally recognized VoIP provider offering a comprehensive suite of telephony solutions, including virtual phone numbers, PBX systems, and cloud communication tools.
Help Scout
MARCH 6, 2025
Looking to boost your company's revenue? Then it's time to focus on increasing customer retention and doubling down on great customer experiences.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
CSM Magazine
MARCH 6, 2025
Power firm UK Power Networks has won the top prize for employee engagement strategy at the UK Institute of Customer Service’s prestigious annual awards. UK Power Networks, which delivers electricity across London, the East and South East, beat tough competition in the category running against First Direct, Legal & General and other major companies.
Forrester's Customer Insights
MARCH 6, 2025
Remember the good old Garmin Nvi?! My dad had one. Awesome piece of tech 20 years ago. But Id be very surprised if you still relied on it as your road navigator today in 2025.
PeopleMetrics
MARCH 6, 2025
The shorter your survey, the better your response rates will typically be. This is as true today as it was when I wrote Listen or Die in 2017. For that reason, super-short surveys are increasingly popular, often consisting of just one or two questions: the likelihood that the customer will recommend your company (NPS) and an open-ended "why?" follow-up.
Forrester's Customer Insights
MARCH 6, 2025
This blog post was co-authored with Martin Gill, VP, Research Director Last week we shared some classical Greek imagery in our blog on the UK Governments recent swathe of AI announcements. This week Im more inspired by Ancient Rome to say mala tempora currunt!
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Forrester's Customer Insights
MARCH 6, 2025
Mozilla's recent change to the Firefox Terms of Use have led to concerns within the open source, privacy, and web communities.
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