SurveySensum
AUGUST 30, 2024
According to a recent study, banks could expect to experience a 27.5% growth rate simply by increasing their customer experience by 10%. This shows that going the extra mile to create a seamless, hassle-free, and memorable experience for your customers can significantly impact your revenue growth and also give you an edge in this competitive market.
IntouchInsight
AUGUST 30, 2024
At Intouch, we are committed to continuously improving our platform to meet the evolving needs of our clients. This month, we’re excited to introduce several updates to enhance the IntouchSurvey ® experience. Our latest improvements include an upgraded Smiley Face Rating system and new Skip Logic features based on Location and Location Tags, offering more flexibility in survey customization.
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Adrian Swinscoe
AUGUST 30, 2024
Customers are generally not happy with the experiences they are having with brands. Last month, Forrester published the US 2024 Customer Experience (CX) Index, which found […] The post Factors driving the gap between customer expectations and satisfaction first appeared on Adrian Swinscoe.
Beyond Philosophy
AUGUST 30, 2024
In this episode, we dive deep into the concept of empathy and its significance in Customer Experience Management. We challenge common perceptions of empathy, explore its connection to emotional intelligence, and examine how both concepts can enhance your experience management efforts. We begin with a discussion on the importance of Emotional Intelligence (EQ), referencing some compelling statistics: Emotional intelligence influences 58% of job performance. 90% of top performers at work have a hi
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
Brandwatch CX
AUGUST 30, 2024
Explore the latest trends, tools, and techniques in social media sentiment analysis to understand and improve public perception of your brand in 2024
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Brandwatch CX
AUGUST 30, 2024
Explore the latest trends, tools, and techniques in social media sentiment analysis to understand and improve public perception of your brand in 2024
ChurnZero
AUGUST 30, 2024
This is a guest post by Angela Allred of BrainStorm, Inc. Customer success (CS) and customer education (CE) are both essential to helping customers thrive. Despite their shared goals, these teams often face friction that isn’t fun for either party and makes it harder for them to have real impact. Customer success is on the front lines working directly with customers to ensure they’re getting value from the product.
CSM Magazine
AUGUST 30, 2024
In today’s competitive business environment, customer service is more than just a department—it’s a vital component of a company’s overall strategy. Businesses prioritizing customer service are more likely to retain their customers and cultivate loyalty that translates into long-term success. However, delivering exceptional customer service requires more than just a well-trained team; it necessitates a strategic approach that includes robust financial operations or FinOps.
Centercode
AUGUST 30, 2024
Jacob Christensen from B&O reveals how AI transforms beta, shaping the future of product launches.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
CSM Magazine
AUGUST 30, 2024
Global tech giants like Microsoft, Apple and Samsung are leading the way when it comes to customer service, but not in a good way, according to customer data. In fact, they’re among the top 10 worst performers when it comes to customer satisfaction according to a new study of online reviews and feedback. Customer service has become a battleground for brands looking to win or retain loyal consumers as buyers put more focus on the experience they have with a company, not just products and price.
Brad Cleveland Blog
AUGUST 30, 2024
What standout cultural trait do you see in the most effective contact centers? It’s a question I’m often asked. But before I throw my thoughts into the ring… what would you say? An engaged workforce? A customer-first focus? A strategic … Continue reading → The post Thriving in the Midst of Change: A Practical Guide for Contact Center Leaders appeared first on Brad Cleveland.
AWS Machine Learning
AUGUST 30, 2024
With the rapid growth of generative artificial intelligence (AI), many AWS customers are looking to take advantage of publicly available foundation models (FMs) and technologies. This includes Meta Llama 3, Meta’s publicly available large language model (LLM). The partnership between Meta and Amazon signifies collective generative AI innovation, and Meta and Amazon are working together to push the boundaries of what’s possible.
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