The DiJulius Group

MARCH 23, 2025

The Customer Revolt / Two CX Legendary Brands Struggling / In Search of Greatness / Undercover Customer A weakening economy exposes companies with lousy customer service What do the following companies have in common: TGI Fridays, Red Lobster, JOANN Fabric, Spirit Airlines, Big Lots, Hooters, and Forever 21? These are just some companies that have. Read Full Article The post The Customer Revolt / Two CX Legendary Brands Struggling appeared first on The DiJulius Group.

Brands 92

Brands Airlines Groups Customers 92

InMoment XI

MARCH 23, 2025

Marketing your B2B product without first defining your ideal customer profile (ICP) is like shooting in the darkyou may have all the tools you need to hit your target, but that wont help much when you have no idea where it is. An ICP is a detailed description of the best-fit customer from your target audience. It defines attributes like industry, company, and pain points, making it easier to determine which businesses in your target market would make the best customers.

Data 195

Data Touchpoint Effort Score Chatbots 195

DCX

MARCH 23, 2025

📌🚀Unlock Your CX Superpowers with 32 Game-Changing GenAI Prompts Say goodbye to overwhelm and hello to crystal-clear prioritization. Download your free set of 32 GenAI prompts right now. Prioritize smarter, communicate better, and achieve tangible results—starting today. Use these prompts with your favorite AI Chatbot to evaluate, prioritize, and communicate your CX initiatives more effectively.

Banking 52

Banking Case Study Chatbots Leadership 52

Doing CX Right

MARCH 23, 2025

What makes Nordstroms customer experience legendaryand how can your company do the same? Stacy Sherman and Robert Spector reveal the Nordstrom Way and how you can apply its timeless principles to create loyal customers and set the gold standard in CX. The post Why Customers Love NordstromLessons For Every Business appeared first on Doing CX Right.

Customers 95

Customers Customer Experience Company 95

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

eGain Blogs

MARCH 23, 2025

In today’s digital landscape, organizations are drowning in content spread across multiple platformsSharePoint libraries, Confluence wikis, company websites, and CRM knowledge bases. Yet, when it comes to delivering accurate answers quickly, this wealth of content often becomes a liability rather than an asset because it may not be correct, consistent, or compliant.

Management 40

Management Knowledge Base Entertainment CRM 40

Forrester's Customer Insights

MARCH 23, 2025

NASSCOM recently hosted its flagship event, the Technology Leadership Forum (NTLF) 2025, with noticeably stronger attendance than in recent years. Returning to its familiar venuethe Grand Hyatt Mumbaiproved valuable.

Leadership 26

Leadership Meeting Technology Interaction 26