DCX

MARCH 23, 2025

📌🚀Unlock Your CX Superpowers with 32 Game-Changing GenAI Prompts Say goodbye to overwhelm and hello to crystal-clear prioritization. Download your free set of 32 GenAI prompts right now. Prioritize smarter, communicate better, and achieve tangible results—starting today. Use these prompts with your favorite AI Chatbot to evaluate, prioritize, and communicate your CX initiatives more effectively.

Banking 52

Banking Case Study Chatbots Leadership 52

The DiJulius Group

MARCH 23, 2025

The Customer Revolt / Two CX Legendary Brands Struggling / In Search of Greatness / Undercover Customer A weakening economy exposes companies with lousy customer service What do the following companies have in common: TGI Fridays, Red Lobster, JOANN Fabric, Spirit Airlines, Big Lots, Hooters, and Forever 21? These are just some companies that have. Read Full Article The post The Customer Revolt / Two CX Legendary Brands Struggling appeared first on The DiJulius Group.

Brands 52

Brands Airlines Groups Customers 52

Doing CX Right

MARCH 23, 2025

What makes Nordstroms customer experience legendaryand how can your company do the same? Stacy Sherman and Robert Spector reveal the Nordstrom Way and how you can apply its timeless principles to create loyal customers and set the gold standard in CX. The post Why Customers Love NordstromLessons For Every Business appeared first on Doing CX Right.

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Customers Customer Experience Company 95

eGain Blogs

MARCH 23, 2025

In today’s digital landscape, organizations are drowning in content spread across multiple platformsSharePoint libraries, Confluence wikis, company websites, and CRM knowledge bases. Yet, when it comes to delivering accurate answers quickly, this wealth of content often becomes a liability rather than an asset because it may not be correct, consistent, or compliant.

Management 40

Management Knowledge Base Entertainment CRM 40

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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.

Self Service

Optimove

MARCH 23, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: Optimove Connect 2025 honored the best in CRM marketing brands, teams, and individuals who are leading the way with data-driven, AI-powered, and Positionless Marketing strategies. Now in its fourth year, the Heptagon Awards are the benchmark for marketing excellence. This years ceremony, held in London, introduced a new award category: Positionless Marketer of the Year recognizing an individual who exemplifies the power of mar

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CRM Meeting Marketing Tips 52