inQuba
AUGUST 16, 2024
inQuba Releases Significant New Capabilities to Support your Journey Orchestration Management! As one of the leading Journey Orchestration platforms, inQuba is committed to continually enhancing our platform to bring new and exciting features to our customers. We have recently completed the Forrester Wave Journey Orchestration Report for 2024 and we are one of the few vendors that improved our ratings from the previous year.
InMoment XI
AUGUST 16, 2024
As the number of consumers making their purchases online has grown exponentially in recent years, it is no surprise that over 80% of marketing leaders have chosen to invest their resources in digital channels. However, as businesses try to adopt digital business strategies, most aren’t finding success. Research shows that 70% of digital deployments fail to meet their goals.
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Help Scout
AUGUST 16, 2024
Learn what's new in Help Scout's Inbox experience.
Beyond Philosophy
AUGUST 16, 2024
In this episode, we explore the role of AI in customer experiences and whether it will replace human interaction. Ali Cudby , CEO of Alignment Growth Strategies , shares insights on leveraging AI to build customer relationships effectively. We discuss practical AI tools that enhance customer experiences and streamline efficiency. There are a couple of helpful AI tools Cudby mentions.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Forrester's Customer Insights
AUGUST 16, 2024
On August 15, Hewlett-Packard Enterprise (HPE) announced its intent to acquire Morpheus Data, a multicloud management solution “to make HPE GreenLake cloud the de facto platform for innovating IT.” The deal is expected to close early FY2024 Q4 of its fiscal year.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Forrester's Customer Insights
AUGUST 16, 2024
Forrester research reveals of US healthcare organizations are in initial production implementation of GenAI (with departmental-scale use cases), scaling up to enterprise-level deployment. But it will take time, trial and error, training, and talent to make meaningful strides that positively impact the clinical workforce.
2020 Research
AUGUST 16, 2024
Video interviews and focus groups provide an incredible opportunity to unearth valuable insights. However, sifting through hours of video recordings to uncover those insights is a tedious process that delays action. Thankfully, there’s a solution: Multi-Video AI Summaries on QualBoard, Sago’s all-in-one digital qualitative platform. This powerful new enhancement enables researchers to use Generative AI to effectively synthesize data from multiple QualMeeting videos in moments rather
CSM Magazine
AUGUST 16, 2024
These days, customers have sky-high expectations, and a single bad experience can send them running to competitors. That’s where exceptional customer service can be truly beneficial. But delivering top-notch customer service isn’t a walk in the park. A solution like cloud technology can help empower your business to deliver seamless, personalized, and efficient customer experiences.
Strativity
AUGUST 16, 2024
The post 6 Key Predictions for VMware Users Post Broadcom Acquisition appeared first on Material.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
CSM Magazine
AUGUST 16, 2024
In a world where customers expect everything at their fingertips and their patience wears thinner, businesses can’t afford to let their network be the weak link. Imagine a customer eagerly trying to reach out to your support team, only to be met with dropped calls or endless buffering. Advanced network management is the answer. It’s about ensuring your network is functional and optimized to deliver the kind of experience that keeps customers coming back for more.
Daniel Group
AUGUST 16, 2024
Good Survey Question Design Helps You Get Better Customer Feedback Good survey question design is the key to getting the most out of business intelligence tools (BI) like Power BI and others that it easier to understand what customers like and don’t like. With these technologies, it is incredible how quickly you can analyze large amounts of data. Analyses that may have taken days in the past are now available in minutes.
CSM Magazine
AUGUST 16, 2024
Staying competitive in customer service requires more than just a friendly smile. New customer service technologies are transforming the way companies interact with their customers, making processes more efficient and improving customer satisfaction. But while these technologies bring many benefits, their successful implementation depends on how well your team adapts to them.
Think Customers
AUGUST 16, 2024
AI is evolving so quickly it can be hard to keep all the different types straight. That’s especially true when it comes to conversational AI and conversation AI. Not only do both use AI to enable natural-sounding conversations, but their names are so similar they’re often (mistakenly) used interchangeably, adding to the confusion. But there are important differences when it comes to conversational AI vs. conversation AI, and understanding those distinctions is key to ensuring you’re getting the
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Help Scout
AUGUST 16, 2024
Learn what's new in Help Scout's Inbox experience.
Help Scout
AUGUST 16, 2024
Switcher's employees onboarding went from 6 months with Intercom down to just 1 day when they started working with Help Scout. Learn about their customer support transformation when they used the right tool for their team's goals.
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