Brad Cleveland Blog
DECEMBER 13, 2024
Elon Musk, the successful entrepreneur and CEO of Tesla, SpaceX and other companies, often highlights the importance of negative feedback: You want to be extra rigorous about making the best possible thing you can. Find everything thats wrong with it … Continue reading → The post Responding to Negative Feedback appeared first on Brad Cleveland.
InMoment XI
DECEMBER 13, 2024
Modern customers interact with many touchpoints before making a purchase. One of the most crucial touchpoints in their journey is the call center. In fact, 89% of customers say that a quick response to an initial inquiry is important when deciding where to take their business. Therefore, a positive call center experience is essential for business growth.
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IntouchInsight
DECEMBER 13, 2024
Discover five key strategies to boost restaurant efficiency, from streamlining orders to upgrading technology, enhancing service, and improving csat.
AWS Machine Learning
DECEMBER 13, 2024
Twitch , the worlds leading live-streaming platform, has over 105 million average monthly visitors. As part of Amazon, Twitch advertising is handled by the ad sales organization at Amazon. New ad products across diverse markets involve a complex web of announcements, training, and documentation, making it difficult for sales teams to find precise information quickly.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
CSM Magazine
DECEMBER 13, 2024
Small CX teams don’t need to match big companies’ resources; AI lets them focus on what they do best by solving problems faster and building genuine connections with customers. Bigger companies have historically provided better customer experiences (CX) by staffing 24/7 agents and analytics teams to help them improve. Advancements in today’s artificial intelligence (AI) tools have leveled the playing field.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Brandwatch CX
DECEMBER 13, 2024
Learn how to engage effectively on LinkedIn Live with practical tips and strategies. Enhance your presence and connect with your audience read more!
AWS Machine Learning
DECEMBER 13, 2024
Amazon SageMaker Pipelines includes features that allow you to streamline and automate machine learning (ML) workflows. This allows scientists and model developers to focus on model development and rapid experimentation rather than infrastructure management Pipelines offers the ability to orchestrate complex ML workflows with a simple Python SDK with the ability to visualize those workflows through SageMaker Studio.
Integrity Solutions
DECEMBER 13, 2024
From predictive analytics and sales automation to chat bots and conversational intelligence, more businesses are taking advantage of the latest advances in artificial intelligence (AI) and automation capabilities. It’s a trend that will only accelerate over the next few years. Digital technologies and AI tools have much to offer in terms of improving sales efficiencies, personalizing content, providing more data-driven insights and automating the tedious tasks that have frustrated salespeo
AWS Machine Learning
DECEMBER 13, 2024
This post was written with Darrel Cherry, Dan Siddall, and Rany ElHousieny of Clearwater Analytics. As global trading volumes rise rapidly each year, capital markets firms are facing the need to manage large and diverse datasets to stay ahead. These datasets arent just expansive in volume; theyre critical in driving strategy development, enhancing execution, and streamlining risk management.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Adrian Swinscoe
DECEMBER 13, 2024
Todays podcast is with Edwin Margulies, Chief Evangelist at Nextiva, a provider of a unified customer experience management platform. Edwin joins me today to talk about [] The post An eight-step discovery process to help master the customer experience Interview with Edwin Margulies of Nextiva first appeared on Adrian Swinscoe.
Blueshift
DECEMBER 13, 2024
Did you know that over 74% of listeners listen to podcasts to learn something new? Podcasts offer more than just informationthey provide a personal, candid experience. The spontaneous conversations between hosts and guests often deliver anecdotes, real-life examples, and insights not found in formal reports or articles.
inQuba
DECEMBER 13, 2024
I have been pleasantly surprised by the response to the first newsletter and engagement in the content. Given that number of people that signed up, there is definite interest in the topic and that certainly has provided the motivation to continue to share insights about customer management. In this weeks newsletter, I am going to go back to a domain I have not been involved in for an exceptionally long time dating!
Blueshift
DECEMBER 13, 2024
Did you know that over 74% of listeners listen to podcasts to learn something new? Podcasts offer more than just informationthey provide a personal, candid experience. The spontaneous conversations between hosts and guests often deliver anecdotes, real-life examples, and insights not found in formal reports or articles.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Brandwatch CX
DECEMBER 13, 2024
Discover the ins and outs of the TikTok Creator Program, from eligibility to monetization strategies. Read the guide to maximize your content potential!
Blueshift
DECEMBER 13, 2024
Did you know that over 74% of listeners listen to podcasts to learn something new? Podcasts offer more than just informationthey provide a personal, candid experience. The spontaneous conversations between hosts and guests often deliver anecdotes, real-life examples, and insights not found in formal reports or articles.
ChurnZero
DECEMBER 13, 2024
As customer success becomes increasingly digital, its easy to overlook the fundamentally human skill of understanding what really motivates your customers. You could call it customer success psychology. But, when it comes to building relationships and influencing customers toward value, a working knowledge of this human aspect is a must-have for your CS toolkit.
Doing CX Right
DECEMBER 13, 2024
Learn how to defy gravity by challenging norms, embracing change, and inspiring bold leadership to achieve customer experience (CX) success The post Defying Gravity: Leadership and CX Transformation Lessons Inspired by ‘Wicked’ appeared first on Doing CX Right.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
CSM Magazine
DECEMBER 13, 2024
What sets great logistics companies apart in todays fast-paced world? Its no longer just about moving goods from one place to another, its about delivering exceptional customer experiences at every step. As global supply chains grow more complex and consumer expectations continue to rise, the logistics industry must adapt quickly. Technology, proactive communication, and personalization have emerged as game-changing strategies, helping companies build trust, improve efficiency, and stand out in
SurveySensum
DECEMBER 13, 2024
Jotform is an online worldwide platform that helps businesses create robust forms easily on any device. It has unlimited customizable templates for its users with 100+ integrations to third-party apps. This all-in-one workspace collects, organizes, and manages the data online. Not just that, it offers conditional logic in the forms, quick-to-generate reports, automated workflows, and many other features.
CSM Magazine
DECEMBER 13, 2024
It could be challenging to change from playing in “offline” card rooms to playing in internet ones. You might find it difficult to adjust to the slight variations in play if you’re accustomed to the intensity of live card games. You must realize that the other players are just images on a screen and not “face-to-face” opponents.
Brandwatch CX
DECEMBER 13, 2024
Discover how to use Instagram Highlights effectively to boost your profile and engage your audience. Read the guide to enhance your social media strategy!
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
CSM Magazine
DECEMBER 13, 2024
Customer service has far outgrown simply fixing a problem as it arises in today’s high-speed digital landscape. As Artificial Intelligence assistants start integrating with customer service, the art will continue to evolve from reactive to proactive, personalized engagement. Indeed, recent studies suggest that organizations embracing AI-powered customer service solutions may increase their customer satisfaction by up to 30% and save around 25% on operations.
Forrester's Customer Insights
DECEMBER 13, 2024
What would you want your RevOps true love to give to you on the twelve days of Christmas?
CSM Magazine
DECEMBER 13, 2024
AI in customer service has moved beyond buzzwords and is becoming essential for the modern business. But when choosing the right platform, small businesses and large enterprises have very different needs.Lets look at two leaders Freshdesk vs Zendesk to see which ones AI cababilities are best suited for nimble small businesses and which can rise to the occasion for large enterprises.
2020 Research
DECEMBER 13, 2024
Key Takeaways During the holiday season, spending hits its highest point, yet financial challenges differ across regions. Tailor your strategies to reflect these unique local spending habits to truly engage consumers. Understanding cultural nuances, such as Italys emphasis on family feasts or Germanys reflective traditions, helps brands craft campaigns that feel authentic and meaningful.
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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
CSM Magazine
DECEMBER 13, 2024
In the last few years, Instagram has become one of the preferred platforms for product discovery among customers and people spend a considerable amount of time in-app. This causes the demand for Instagram customer service, so having an Instagram presence, its crucial to optimize your profile for customer service. The days when people used phone calls to solve customer inquiries are long gone.
CSM Magazine
DECEMBER 13, 2024
Businesses should always do whatever it takes to offer their customers the best experience, as this will make individuals create a stronger connection to a brand. Luckily, technology has improved many aspects of customer service, which can give customers an improved experience and enhance brand loyalty. Blockchain is seen as a good technology that can improve customer service and help businesses offer what their clients want.
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