ECXO
MARCH 31, 2025
Welcome to the HX Revolution The Future of Business Transformation Starts Here Hey there, and welcome! If youre reading this, youre probably: 1. Frustrated with how businesses talk a big game about transformation but never truly change. 2. Wondering why companies spend millions on restructuring, culture programs, and leadership trainingonly to end up right where they started. 3.
Calabrio
MARCH 31, 2025
Contact Center AI Generative AI in Contact Centers: The Tech and Use Cases Driving a Revolution in Customer Service Share The contact center landscape is undergoing a dramatic shiftone driven by the adoption and innovation of AI. At the center of the speed and scale of this revolution in customer service is generative AI. Since ChatGPT captured the worlds attention at the end of 2022, its been off to the races, with a host of new models, solutions, and use cases entering the fold.
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ShepHyken
MARCH 31, 2025
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: What makes an “unbreakable” customer relationship, and how can companies achieve it? What are the key components of a tailored customer experience strategy? How does digital transformation impact customer experience? What common mistakes do businesses make in providing effortless customer experiences?
Calabrio
MARCH 31, 2025
Workforce Management Contact Center Gamification: What You Need to Know to Use Games for Improved Engagement and Performance Share Did you know that low employee engagement costs the global economy about $8.9 trillion dollars ? Yes, thats trillion , with a t. While that eye-popping sum might be new to you, youre probably familiar with the fact that disengaged teams dont make for great results within the contact center.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Optimove
MARCH 31, 2025
Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. Traditional segmentation methods cant keep up. This post explores why 1,000 segments are no longer excessive theyre essential and how journey-based, real-time segmentation leads to stronger engagement, smarter campaigns, and long-term customer loyalty.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Gainsight
MARCH 31, 2025
The foundation of success for todays businesses? Existing customers. While new customers will always be important, the rising cost of acquisition means organizations are relying on existing customers to drive growth. Specifically for B2B SaaS companies, the average customer acquisition cost (CAC) is 76% higher for new customers than it is for expansion business.
Blueshift
MARCH 31, 2025
Heres a stat to wake you up: 76% of B2C brands say they cant activate offline data across channels. Since customers expect personalized experiences throughout their journey, thats not a small gap, its a canyon between what customers expect and what brands can deliver. So what are the other 24% doing differently? And more importantly, how do you know if youre one of them?
dscout People Nerds
MARCH 31, 2025
Designers may feel reluctant to acquire new business skills that arent traditionally seen as creative, but doing so is the key to future success.
Forrester's Customer Insights
MARCH 31, 2025
As a former US federal employee, Im a customer of two financial services companies that focus on current and former feds. Within the past couple of months as millions of federal employees have been subject to on-again, off-again layoffs these companies have emailed their customers with essentially the same message.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Gainsight
MARCH 31, 2025
The post The AI Learning Agent: The Blueprint for the Future of Education appeared first on Gainsight Software.
Forrester's Customer Insights
MARCH 31, 2025
Software that is not written with the needs of people with visual, auditory, motor, and cognitive disabilities in mind blocks potential and current customers from using your products and services. Imagine what you would do to get 1.3 billion more customers?
Lumoa
MARCH 31, 2025
Lumoa Product News for March 2025 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! Ask AI Visual Improvements We wanted to make Ask AI a bit easier on the eyes, and faster to parse information that the AI provides.
AWS Machine Learning
MARCH 31, 2025
This post is co-authored with Joao Moura and Tony Kipkemboi from CrewAI. The enterprise AI landscape is undergoing a seismic shift as agentic systems transition from experimental tools to mission-critical business assets. In 2025, AI agents are expected to become integral to business operations, with Deloitte predicting that 25% of enterprises using generative AI will deploy AI agents, growing to 50% by 2027.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
CSM Magazine
MARCH 31, 2025
We are in a new age of customer support. For maximum satisfaction, you need to offer support through social media, a website, telephone, and email. This type of support is becoming essential at a time when communication options are more extensive than ever, and competitors offer different ways of contacting companies to resolve queries. Customers will give you bonus points if they can seamlessly move between these different communication channels when they need to.
BirdEye
MARCH 31, 2025
What differentiates between a patient who leaves feeling frustrated and one who walks out singing your praises? Its not just about treatment; its about how patients feel throughout their entire journey. Do they feel heard? Understood? Valued? Learning how to improve patient satisfaction is key to ensuring that every interaction leaves a lasting positive impact.
CSM Magazine
MARCH 31, 2025
Are you ready to elevate your gaming passion to unprecedented heights? Look no further than the Gamezone Official Domain your ultimate destination for an unparalleled gaming adventure. This isn’t just another ordinary gaming platform; it’s a vibrant, thriving community where players from diverse backgrounds unite to enjoy, compete, and connect in ways beyond your imagination.
Optimove
MARCH 31, 2025
Optimove Ignite+ Accelerate your growth as an emerging iGaming or sports betting operator with industry-leading CRM marketing technology, deep insights, strategic support, and a thriving community. Preferential Pricing Built for Your Growth Enjoy preferential pricing on Optimoves powerful CRM Marketing platform, giving emerging iGaming and sports betting operators a strong head start.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
Forrester's Customer Insights
MARCH 31, 2025
The value of AI in CRM is real. Customer interactions produce huge volumes of high-quality, well-governed data; unleashing AI on this data lets organizations summarize and surface key insights, predict best actions to take and start pursuing goals autonomously. The result?
Forrester's Customer Insights
MARCH 31, 2025
Lets face it: as a US Government leader, you are currently facing unprecedented change. The speed, depth, and widespread nature of the current change in the U.S. Government is dramatic. As a U.S. Government leader, you are uniquely challenged at this moment to help your people stay engaged in delivering great outcomes while under significant mental stress.
Forrester's Customer Insights
MARCH 31, 2025
Lets face it: as a US Government leader, you are currently facing unprecedented change. The speed, depth, and widespread nature of the current change in the U.S. Government is dramatic. As a U.S. Government leader, you are uniquely challenged at this moment to help your people stay engaged in delivering great outcomes while under significant mental stress.
Forrester's Customer Insights
MARCH 31, 2025
About seven years ago, I was on an initiative to explore low code. I saw Salesforces low-code product in demos. My impression was that the product was only suitable for buyers with a strong Salesforce CRM focus a feeder to drive more revenue into Salesforces flagship product.
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With IT budgets projected to grow 9.8% in 2025, leaders must invest wisely—not just cut blindly. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality. Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency.
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