Zonka Feedback

MAY 23, 2024

In the current times, the landscape of business success is increasingly defined by how well you engage with your customers. Customer engagement is no longer just about transactions; it's about building lasting relationships that promote loyalty, drive repeat business, and turn customers into brand advocates. Studies have shown that about 87% of the brands have increased their investment in digital customer engagement despite economic uncertainty.

Customer Engagement 59

Customer Engagement Engagement Metrics Measurement 59

AWS Machine Learning

MAY 23, 2024

Mixture of Experts (MoE) architectures for large language models (LLMs) have recently gained popularity due to their ability to increase model capacity and computational efficiency compared to fully dense models. By utilizing sparse expert subnetworks that process different subsets of tokens, MoE models can effectively increase the number of parameters while requiring less computation per token during training and inference.

Training 130

Training Multi-Channel Groups Examples 130

Beyond Philosophy

MAY 23, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Quality assurance is always essential in Customer Experience Management. Today’s newsletter explores how AI can realistically help in this area. The concept came to us as part of our None of Use is Clever as All of Us feature.

Call Center 78

Call Center Customer Centricity Measurement Video 78

Brandwatch CX

MAY 23, 2024

Discover the biggest consumer trends in the automotive industry, from electric cars to AI to vehicle subscriptions.

Automotive 104

Automotive Trends Consumers Industry 104

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

Report

CSM Magazine

MAY 23, 2024

Navigating the labyrinth of customer support demands precision – like a captain steering through foggy waters with only the stars for guidance. A robust dashboard is your North Star, keeping your efforts aligned and efficient. It’s not a mere luxury; it’s an essential gear in today’s relentless customer service seas. Consider this: What makes a dashboard not just adequate, but outstanding?

Effort Score 59

Effort Score Analytics Report Tools 59

MiaRec

MAY 23, 2024

If you are looking to purchase software to accelerate and streamline your quality management process, you have probably come across ScoreBuddy and MiaRec in your research and wondered how they compare to each other. At MiaRec, we believe in honestly and transparently comparing our solution to others in the market. Our goal is to provide you with all the information you need to make the right choice, even if that means choosing a different solution.

Contact Center 52

Contact Center Software Management Marketing 52

Team Support

MAY 23, 2024

In the digital age, where instant gratification is the norm, immediate responses to customer inquiries can make or break a brand's reputation. This rings especially true for software companies. Jackrabbit Technologies , an online class management software provider catering to children's activity centers, learned this firsthand. Before their partnership with TeamSupport began in 2011 , Jackrabbit relied solely on emails to handle customer support.

Software 52

Software Effort Score e-support Customer Satisfaction 52

CSM Magazine

MAY 23, 2024

In this digital age, data is king. Companies of all sizes collect, store, and process vast amounts of information daily. This data is an incredibly valuable asset, but it also represents a major risk if it falls into the wrong hands. That’s why having a strong data security plan is crucial for any organization that handles sensitive information.

Data 52

Data How To Guidelines Policies 52

Forrester's Customer Insights

MAY 23, 2024

There was a time when automatic call distributor (ACD) systems and customer relationship management (CRM) systems did very different things, with some integration but no real overlap. In the support world, CRM systems managed tickets and customer details, while ACD systems connected callers to agents and managed interactions.

CRM 36

CRM Customer Relationship Management System Customer relationships 36

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Data

CSM Magazine

MAY 23, 2024

These days, many organisations find themselves grappling with a common dilemma: is their Salesforce CRM still focused on routine marketing activities and sales administration, or is it truly driving transformative change across the entire customer journey? As customers increasingly expect personalised, seamless, and engaging interactions across multiple touchpoints, many organisations are finding it challenging to navigate the transition from traditional contact centre platforms to more comprehe

CRM 52

CRM Sales Marketing Customer Journeys 52

Forrester's Customer Insights

MAY 23, 2024

IT platform teams’ responsibilities in 2024 are expanding radically. They’re being asked to provide cost-effective alternative solutions for the VMware virtualization technology that typically dominates enterprise IT.

Technology 32

Technology Data Trends Customers 32