Help Scout
JUNE 6, 2024
Today we’re announcing two brand new AI features from Help Scout: AI drafts and AI answers. We’re so excited for you to try them, but it’s also important for us to keep it real about what they’ll change and what they won’t.
AWS Machine Learning
JUNE 6, 2024
Today, we are excited to announce that the Jina Embeddings v2 model, developed by Jina AI, is available for customers through Amazon SageMaker JumpStart to deploy with one click for running model inference. This state-of-the-art model supports an impressive 8,192-tokens context length. You can deploy this model with SageMaker JumpStart, a machine learning (ML) hub with foundation models, built-in algorithms, and pre-built ML solutions that you can deploy with just a few clicks.
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Daniel Group
JUNE 6, 2024
The Power of Consistency and Communication Explore construction excellence in our latest episode of the Construction Champions Podcast featuring Lynn Daniel. Host Ron Nussbaum leads an enlightening discussion on the crucial factors currently shaping the construction industry. Discussion Points Customer Experience : Delve into the critical importance of customer experience within the construction sector and how it drives every aspect of business operations.
delighted
JUNE 6, 2024
It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about their marketing efforts, the products or services they provide, and the overall customer experience. In this guide, we’ll cover everything you need to know about effectively surveying customers after a purchase with the right post-purchase survey questions.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Brandwatch CX
JUNE 6, 2024
Elevate your social media management with Brandwatch’s Maturity Model. Learn how to align your social media programs to your strategy to improve results.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Clarivate
JUNE 6, 2024
Trademark data is a valuable resource that goes beyond legal records. While it plays a crucial role in brand protection and registration, it also provides a window into commercial activity. In our recent report Trademark Filing and Litigation Trends 2024 , we explore the insights and opportunities revealed by analyzing trademark data. Download the report The value of trademark data Every month around one million new trademark applications are filed at intellectual property offices around the wor
ShepHyken
JUNE 6, 2024
This week, we feature an article by Joe Walsh, GoTo ‘s Vice President of Product Marketing. He discusses the Four Phases of the Contact Center. To keep up with increasing customer demands and new technology, businesses must continue to evolve. They need to mature their contact centers to help deliver the best customer service possible and ensure they’re not wasting time and resources.
ChurnZero
JUNE 6, 2024
As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software.
Gainsight
JUNE 6, 2024
The needs of our customers are always evolving. As Customer Success professionals, it’s up to us to meet them where they are and where they are going. A thriving customer community is a perfect way to keep up with evolving customer needs and ensure we support our customers along their journey. Our Community Unplugged event hosted a panel discussion where Helena Li , Product Education Lead at Front , and Jillian Bejtlich , Sr.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
ChurnZero
JUNE 6, 2024
As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software.
Strativity
JUNE 6, 2024
We explore the key components of cloud ROI, how to overcome challenges in measuring it and the best practices organizations can adopt to maximize the value of the cloud.
Brandwatch CX
JUNE 6, 2024
Learn how to use slang to connect with your audience and boost your brand’s online presence in this blog. Here's what you need to know.
Strativity
JUNE 6, 2024
The post The Evolving Social Landscape: New Research Reveals Shifting Trends in Usage, Sentiment and Strategy appeared first on Material.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Brandwatch CX
JUNE 6, 2024
Learn how to use slang to connect with your audience and boost your brand’s online presence in this blog. Here's what you need to know.
SurveySensum
JUNE 6, 2024
For any big or small business, to improve customer satisfaction or earn loyalty, you need to listen to your customer’s feedback and their experiences. However, the process can be challenging for small businesses due to budget constraints and the need for a tool that offers robust features without breaking the bank. They often struggle to find a cost-effective solution that provides comprehensive survey creation, distribution, and analysis capabilities.
CSM Magazine
JUNE 6, 2024
Ever found yourself on the edge of your seat during a close game, wishing you had more at stake? That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.
Forrester's Customer Insights
JUNE 6, 2024
Like the changes wrought by open data and third-party apps in the 2010s, AI will revolutionize the internal workings of the public sector and how it engages with its constituents in the next 5 to 10 years.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
In a world where every brand is vying for attention, how do you make your events stand out? ✨ From creative swag strategies to immersive brand experiences, the key lies in fostering real connections that inspire action and leave a lasting impression. Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI.
SurveySparrow
JUNE 6, 2024
Oracle NetSuite is an incredibly powerful ERP software. But as the reviews show us, it might be worth your time to consider some NetSuite alternatives. Here’s why! 4 Reasons to Switch from NetSuite 1. Cost: The platform’s pricing is hard to find, and tough to understand – which is why we have blogs like these. In addition, NetSuite quotes different prices based on the specific needs of each company.
Forrester's Customer Insights
JUNE 6, 2024
Technology and data leaders are at a pivotal moment, being pressed to chart a path that capitalizes on new and emerging technology to drive meaningful business results. Learn how Forrester’s annual Technology & Innovation Summit North America can help you get there.
West Monroe
JUNE 6, 2024
Companies have a significant GenAI adoption problem, but it’s not what they think. With the significant surge in GenAI use and experimentation over the past few years, Microsoft and LinkedIn report that 3 in 4 knowledge workers are using AI tools at work. There’s just one problem. They are taking a BYO-AI approach. It’s unstructured, ungoverned, unmonitored and unstrategic.
Forrester's Customer Insights
JUNE 6, 2024
In APAC, the software industry is booming with a growth rate of +10.3% expected in 2024. Yet, mastering a software strategy remains a complex task for many.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
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