Thu.Jun 06, 2024

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Delivering More Customer Delight, Not More AI Hype

Help Scout

Today we’re announcing two brand new AI features from Help Scout: AI drafts and AI answers. We’re so excited for you to try them, but it’s also important for us to keep it real about what they’ll change and what they won’t.

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Build RAG applications using Jina Embeddings v2 on Amazon SageMaker JumpStart

AWS Machine Learning

Today, we are excited to announce that the Jina Embeddings v2 model, developed by Jina AI, is available for customers through Amazon SageMaker JumpStart to deploy with one click for running model inference. This state-of-the-art model supports an impressive 8,192-tokens context length. You can deploy this model with SageMaker JumpStart, a machine learning (ML) hub with foundation models, built-in algorithms, and pre-built ML solutions that you can deploy with just a few clicks.

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The Power of Consistency and Communication

Daniel Group

The Power of Consistency and Communication Explore construction excellence in our latest episode of the Construction Champions Podcast featuring Lynn Daniel. Host Ron Nussbaum leads an enlightening discussion on the crucial factors currently shaping the construction industry. Discussion Points Customer Experience : Delve into the critical importance of customer experience within the construction sector and how it drives every aspect of business operations.

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Post-purchase survey questions you can ask customers after checkout

delighted

It’s crucial to survey customers at various points throughout their buying journey, especially after they make a purchase. Post-purchase surveys allow businesses to collect valuable insights about their marketing efforts, the products or services they provide, and the overall customer experience. In this guide, we’ll cover everything you need to know about effectively surveying customers after a purchase with the right post-purchase survey questions.

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Campaigns that Click: Practical Personalization Strategies to Boost ROI

Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified

Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.

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Social media maturity: How to level up your social team

Brandwatch CX

Elevate your social media management with Brandwatch’s Maturity Model. Learn how to align your social media programs to your strategy to improve results.

More Trending

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Guest Post: The Four Phases of Contact Center Maturity

ShepHyken

This week, we feature an article by Joe Walsh, GoTo ‘s Vice President of Product Marketing. He discusses the Four Phases of the Contact Center. To keep up with increasing customer demands and new technology, businesses must continue to evolve. They need to mature their contact centers to help deliver the best customer service possible and ensure they’re not wasting time and resources.

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How to make customer education your secret sauce for customer-led growth

ChurnZero

As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software.

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How The Best Customer Communities Align with Customer Support

Gainsight

The needs of our customers are always evolving. As Customer Success professionals, it’s up to us to meet them where they are and where they are going. A thriving customer community is a perfect way to keep up with evolving customer needs and ensure we support our customers along their journey. Our Community Unplugged event hosted a panel discussion where Helena Li , Product Education Lead at Front , and Jillian Bejtlich , Sr.

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How to make customer education your secret sauce for customer-led growth

ChurnZero

As SaaS products become more powerful and sophisticated, customer education grows ever more essential to your company’s success. The more complex your product, the more skills your customers need, and they expect the tools to learn them. If you’re not already providing a customer education program, this is the time to start, says Darren O’Connor , director of client advocacy at Absorb Software.

How To 52
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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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How to Understand, Calculate and Maximize Cloud ROI

Strativity

We explore the key components of cloud ROI, how to overcome challenges in measuring it and the best practices organizations can adopt to maximize the value of the cloud.

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The Trendbait Phenomenon: How to Use Slang as a Brand

Brandwatch CX

Learn how to use slang to connect with your audience and boost your brand’s online presence in this blog. Here's what you need to know.

How To 52
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The Evolving Social Landscape: New Research Reveals Shifting Trends in Usage, Sentiment and Strategy

Strativity

The post The Evolving Social Landscape: New Research Reveals Shifting Trends in Usage, Sentiment and Strategy appeared first on Material.

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The Trendbait Phenomenon: How to Use Slang as a Brand

Brandwatch CX

Learn how to use slang to connect with your audience and boost your brand’s online presence in this blog. Here's what you need to know.

How To 52
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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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7 Best Survey Tools for Small Businesses: Affordable & Effective

SurveySensum

For any big or small business, to improve customer satisfaction or earn loyalty, you need to listen to your customer’s feedback and their experiences. However, the process can be challenging for small businesses due to budget constraints and the need for a tool that offers robust features without breaking the bank. They often struggle to find a cost-effective solution that provides comprehensive survey creation, distribution, and analysis capabilities.

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Sports Betting: A Fun Way to Engage with Your Favorite Games

CSM Magazine

Ever found yourself on the edge of your seat during a close game, wishing you had more at stake? That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.

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AI for the People: Improving Governance And Adoption Are Key for Public Sector AI Efforts

Forrester's Customer Insights

Like the changes wrought by open data and third-party apps in the 2010s, AI will revolutionize the internal workings of the public sector and how it engages with its constituents in the next 5 to 10 years.

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Your workforce is using GenAI wrong—here's how to fix it

West Monroe

Companies have a significant GenAI adoption problem, but it’s not what they think. With the significant surge in GenAI use and experimentation over the past few years, Microsoft and LinkedIn report that 3 in 4 knowledge workers are using AI tools at work. There’s just one problem. They are taking a BYO-AI approach. It’s unstructured, ungoverned, unmonitored and unstrategic.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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Top 7 NetSuite Alternatives That You Need to Switch To in 2024

SurveySparrow

Oracle NetSuite is an incredibly powerful ERP software. But as the reviews show us, it might be worth your time to consider some NetSuite alternatives. Here’s why! 4 Reasons to Switch from NetSuite 1. Cost: The platform’s pricing is hard to find, and tough to understand – which is why we have blogs like these. In addition, NetSuite quotes different prices based on the specific needs of each company.

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Preview: Technology & Innovation Summit North America

Forrester's Customer Insights

Technology and data leaders are at a pivotal moment, being pressed to chart a path that capitalizes on new and emerging technology to drive meaningful business results. Learn how Forrester’s annual Technology & Innovation Summit North America can help you get there.

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[Special Report] Trademark filing and litigation trends 2024: Insights and opportunities

Clarivate

Trademark data is a valuable resource that goes beyond legal records. While it plays a crucial role in brand protection and registration, it also provides a window into commercial activity. In our recent report Trademark Filing and Litigation Trends 2024 , we explore the insights and opportunities revealed by analyzing trademark data. Download the report The value of trademark data Every month around one million new trademark applications are filed at intellectual property offices around the wor

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Align or Fall Behind: Overcoming Software Strategy Execution Challenges in APAC

Forrester's Customer Insights

In APAC, the software industry is booming with a growth rate of +10.3% expected in 2024. Yet, mastering a software strategy remains a complex task for many.

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4 HR Priorities for 2025 to Supercharge Your Employee Experience

Speaker: Carolyn Clark and Miriam Connaughton

Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.