Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. Recently, Phil Chatterton, our VP of Partnerships, hosted a webinar with two experts, Jonathan Michaels, the former VP of Strategic Alliances at the American Gaming Association, and Dani Milkova, the CEO of Rakia Media, to discuss how iGaming companies can better engage their players, especially as new technologi

Self Service 130

Self Service Chatbots Social Media Wait Times 130

Kate Nasser

OCTOBER 13, 2024

Excellence in sales, service, leadership, & teamwork requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other. The post Excellence: The Challenge is Consistency Not Repetition #CX #Leadership appeared first on KateNasser.com.

Leadership 103

Leadership Sales How To Customer Care 103

ShepHyken

OCTOBER 13, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. How to Improve Customer Experience In Your Organization by Mike Henry (InMoment) Working to improve customer experience is an important part of CX management and something that organizations should be continuously striving for.

Customer Service 69

Customer Service Trends User Experience Customer Service Training 69

Doing CX Right

OCTOBER 13, 2024

Learn how businesses can navigate competition and prepare for unexpected disruptions, using lessons from the tennis and pickleball rivalry. The post Navigating Competition: Preparing for Your Industry’s ‘Pickleball Moment’ appeared first on Doing CX Right.

Industry 59

Industry Loyalty Customer Experience Customers 59

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Forrester's Customer Insights

OCTOBER 13, 2024

What does excellence in enterprise architecture look like? Learn more about the enterprise architecture strategy that won Contact Energy, a New Zealand electricity generator and retailer, this year’s EA Award for the APAC region.

Retail 55

Retail Strategy Technology Customers 55

Forrester's Customer Insights

OCTOBER 13, 2024

What does high-performance IT Iook like? Read about the technology strategy that won Macquarie’s Banking and Financial Services group this year’s Technology Strategy Impact Award for the APAC region.

Technology 26

Technology Strategy Banking Financial 26

DCX

OCTOBER 13, 2024

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! This week’s DCX Links is all about helping you level up—keeping your customers at the center while adapting to a world increasingly shaped by AI. We’re diving into T-Mobile’s partnership with OpenAI to completely redefine customer experience—showing what’s possible when real-time

Video 52

Video Customer Centricity Roadmap Course 52