Sun.Oct 13, 2024

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Cracking the Self-service Code in iGaming: 5 Key Insights from our Webinar

Comm100

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. Recently, Phil Chatterton, our VP of Partnerships, hosted a webinar with two experts, Jonathan Michaels, the former VP of Strategic Alliances at the American Gaming Association, and Dani Milkova, the CEO of Rakia Media, to discuss how iGaming companies can better engage their players, especially as new technologi

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Excellence: The Challenge is Consistency Not Repetition #CX #Leadership

Kate Nasser

Excellence in sales, service, leadership, & teamwork requires consistency not repetition. Here is the difference between the two and how to achieve one and avoid the risks of the other. The post Excellence: The Challenge is Consistency Not Repetition #CX #Leadership appeared first on KateNasser.com.

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DCX Links | October 13, 2024

DCX

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! This week’s DCX Links is all about helping you level up—keeping your customers at the center while adapting to a world increasingly shaped by AI. We’re diving into T-Mobile’s partnership with OpenAI to completely redefine customer experience—showing what’s possible when real-time

Video 52
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Top 5 Customer Service & CX Articles for Week of October 14, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comments about each article and would like to hear what you think too. How to Improve Customer Experience In Your Organization by Mike Henry (InMoment) Working to improve customer experience is an important part of CX management and something that organizations should be continuously striving for.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Navigating Competition: Preparing for Your Industry’s ‘Pickleball Moment’

Doing CX Right

Learn how businesses can navigate competition and prepare for unexpected disruptions, using lessons from the tennis and pickleball rivalry. The post Navigating Competition: Preparing for Your Industry’s ‘Pickleball Moment’ appeared first on Doing CX Right.

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DCX Links | October 13, 2024

DCX

Exclusive Newsletter for Premium Subscribers Weekly inspiration, education, and coaching for customer-obsessed leaders. Welcome to this week's roundup of customer experience insights! This week’s DCX Links is all about helping you level up—keeping your customers at the center while adapting to a world increasingly shaped by AI. We’re diving into T-Mobile’s partnership with OpenAI to completely redefine customer experience—showing what’s possible when real-time

Video 52
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Forrester’s 2024 Technology Strategy Impact Award Winner And Finalists For APAC

Forrester's Customer Insights

What does high-performance IT Iook like? Read about the technology strategy that won Macquarie’s Banking and Financial Services group this year’s Technology Strategy Impact Award for the APAC region.