CSM Magazine
OCTOBER 15, 2024
In any business, the phrase “the customer comes first” isn’t just a buzzword—it’s a guiding principle that can determine success or failure. Whether you’re running a small startup or managing a global corporation, prioritizing your customers’ needs should be at the core of your operations. Here are ten compelling reasons why the customer should always come first.
InMoment XI
OCTOBER 15, 2024
What Are AI-Generated Reviews? AI-generated reviews are written by artificial intelligence models, like ChatGPT, or algorithms instead of the customers. These AI tools analyze existing review data to produce new, human-like content that mimics genuine customer feedback. In some cases, companies use AI-generated reviews as a quick way to boost their brand’s star rating and review volume on platforms like Google, Yelp, and Facebook and fill in the gaps where customer feedback is sparse.
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Experience Investigators by 360Connext
OCTOBER 15, 2024
Ever felt like you’re juggling too many priorities and not making the impact you desire? Discover how small teams can master the art of prioritizing impact within the customer experience realm. In this episode, Jeannie Walters guides you through strategies to define clear organizational outcomes and align your efforts with those critical goals.
ShepHyken
OCTOBER 15, 2024
Good customer service becomes noticeable for two reasons: A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude, how easy they are to do business with and more. But sometimes they don’t, because it’s expected. However, over time, customers will notice that there are never problems.
Speaker: Jason Cottrell and Gireesh Sahukar
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Zeisler Consulting
OCTOBER 15, 2024
Having spent a lot of time in education—corporately doing plenty of L&D work, having had lots of clients delivering workshops and such, and of course as a professor—I’m intrigued by how folks learn. What’s lost on a lot of educators, unfortunately, I’ve found, is the purpose of education in the first place. Now, I don’t mean ‘capital-E’ “ Education ”, in the sense of higher-level pedagogical high-falutin’ smart-guy how-to-teach-people stuff (as its own profession, say).
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Blake Morgan
OCTOBER 15, 2024
The Modern Customer Podcast has reached a major milestone—its 400th episode! Over the years, this podcast has become a key source of insights from customer-focused leaders around the world.
AWS Machine Learning
OCTOBER 15, 2024
Amazon SageMaker Ground Truth is a powerful data labeling service offered by AWS that provides a comprehensive and scalable platform for labeling various types of data, including text, images, videos, and 3D point clouds, using a diverse workforce of human annotators. In addition to traditional custom-tailored deep learning models, SageMaker Ground Truth also supports generative AI use cases, enabling the generation of high-quality training data for artificial intelligence and machine learning (
IntouchInsight
OCTOBER 15, 2024
As the leading benchmark for drive-thru execution standards, this year’s Annual Drive-Thru Study examined a new and rapidly evolving area: the impact of AI on order-taking. We couldn't pass up the chance to dive into how this technology is shaping the future of drive-thru experiences.
CSM Magazine
OCTOBER 15, 2024
To excel in customer service, it’s essential to understand what works and what doesn’t. Here’s a comprehensive list of 21 customer service do’s and don’ts that can transform your interactions and create memorable experiences. The Do’s of Customer Service Listen Actively Do: Focus on understanding the customer’s issue.
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In 2025, contact centers aren’t just changing—they’re being rebuilt by AI. This no-fluff, executive-ready guide shows you how to capitalize on the transformation. Inside: proven ROI calculators, workforce optimization tactics, deflection strategies, and a 90-day AI deployment plan. Built for CIOs, COOs, CX leaders, and contact center strategists, it goes beyond buzzwords into play-by-play implementation.
Gainsight
OCTOBER 15, 2024
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically. With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful.
CSM Magazine
OCTOBER 15, 2024
The casino dealer has an interesting role. They can be classed as entertainers, conductors, and customer service representatives all in one. The best dealers know how to work in high-pressure scenarios while still maintaining a sense of ease, keeping their clientele engaged whether winning or losing. In this article, we’ve looked at some lessons that can be learned from this important customer-facing role.
Adrian Swinscoe
OCTOBER 15, 2024
Today’s interview is with Boston Consulting Group Senior Partner Mark F. Abraham and Harvard Business School Senior Lecturer David C. Edelman. They join me today to […] The post The five promises of personalization – Interview with Mark Abraham and David Edelman first appeared on Adrian Swinscoe.
CSM Magazine
OCTOBER 15, 2024
Customer experience (CX) is crucial in today’s business landscape. Whether you’re running a small startup or a large enterprise, prioritizing CX can significantly impact your success. Here are 101 insightful quotes from industry experts, thought leaders, and business pioneers to inspire you and your team: The Importance of Customer Experience “The best advertising you can have is a loyal customer spreading the word about how incredible your business is.” – Shep Hyken “Customer
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
Optimove
OCTOBER 15, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: For marketers, this post highlights the importance of responsible AI usage in a rapidly evolving digital marketing landscape, ensuring ethical practices that protect consumer trust. Outlining the potential pitfalls of irresponsible AI and generative AI applications empowers marketers to implement best practices that enhance customer experiences while mitigating risks.
SurveySensum
OCTOBER 15, 2024
What are open-ended or closed-ended questions? How to differentiate between them? When to use each of them in your survey? You must have wondered about these while designing your survey or questionnaire. Understanding their difference and use cases will only help you create an effective survey design and gather relevant data for analysis. So, let’s answer these questions and understand the key differences between open ended vs closed ended questions.
Brandwatch CX
OCTOBER 15, 2024
Learn how to get verified on TikTok with our guide.
AWS Machine Learning
OCTOBER 15, 2024
Conducting assessments on application portfolios that need to be migrated to the cloud can be a lengthy endeavor. Despite the existence of AWS Application Discovery Service or the presence of some form of configuration management database (CMDB), customers still face many challenges. These include time taken for follow-up discussions with application teams to review outputs and understand dependencies (approximately 2 hours per application), cycles needed to generate a cloud architecture design
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Start building the AI workforce of the future with our comprehensive guide to creating an AI-first contact center. Learn how Conversational and Generative AI can transform traditional operations into scalable, efficient, and customer-centric experiences. What is AI-First? Transition from outdated, human-first strategies to an AI-driven approach that enhances customer engagement and operational efficiency.
Brandwatch CX
OCTOBER 15, 2024
Learn how to get verified on TikTok with our guide.
AWS Machine Learning
OCTOBER 15, 2024
This post is co-written with Bar Fingerman from Bria. We are thrilled to announce that Bria 2.3, 2.2 HD, and 2.3 Fast text-to-image foundation models (FMs) from Bria AI are now available in Amazon SageMaker JumpStart. Bria models are trained exclusively on commercial-grade licensed data, providing high standards of safety and compliance with full legal indemnity.
DCX
OCTOBER 15, 2024
Weekly inspiration, education, and coaching for customer-obsessed leaders. Thank you! A huge shoutout to my Premium subscribers who generously support the DCX Newsletter through their subscriptions or by expensing it as a valuable educational resource. If you intend to expense the publication, feel free to utilize a version of this email template. —Welcome to the DCX Newsletter— Here's a sneak peek of the myths on the chopping block: The customer is always right.
Gainsight
OCTOBER 15, 2024
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically. With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful.
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Faster response times mean happier customers Are your customers on hold too long? Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it. Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Read the report to get insights into the impact of long hold times and areas for opportunities.
West Monroe
OCTOBER 15, 2024
The energy sector is undergoing a remarkable transformation, driven by decarbonization and the rise of data center loads. This shift is projected to increase U.S. electricity consumption by 1.5 percent annually from 2024 to 2026, requiring a tripling or quadrupling in electric generation, transmission, and distribution infrastructure to meet future demands.
CSM Magazine
OCTOBER 15, 2024
Navigating the world of GPS devices and wearables can sometimes be tricky, especially when you’re dealing with technical issues or need assistance with your Garmin products. Luckily, Garmin offers a range of support options to help you resolve any problems you might encounter. Here, we’ll guide you through the various ways to get Garmin help, ensuring that your devices are back up and running in no time. 1.
DCX
OCTOBER 15, 2024
Weekly inspiration, education, and coaching for customer-obsessed leaders. Thank you! A huge shoutout to my Premium subscribers who generously support the DCX Newsletter through their subscriptions or by expensing it as a valuable educational resource. If you intend to expense the publication, feel free to utilize a version of this email template. —Welcome to the DCX Newsletter— Here's a sneak peek of the myths on the chopping block: The customer is always right.
CSM Magazine
OCTOBER 15, 2024
We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial. The recently released UK Customer Experience Decision-Makers’ Guide 2024-25 , supported by us at Sabio Group, is a piece of research that offers a comprehensive look at the current state of the industry, as well as the strategies that are being adopted within it.
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The guide for revolutionizing the customer experience and operational efficiency This eBook serves as your comprehensive guide to: AI Agents for your Business: Discover how AI Agents can handle high-volume, low-complexity tasks, reducing the workload on human agents while providing 24/7 multilingual support. Enhanced Customer Interaction: Learn how the combination of Conversational AI and Generative AI enables AI Agents to offer natural, contextually relevant interactions to improve customer exp
Blake Morgan
OCTOBER 15, 2024
The Modern Customer Podcast has reached a major milestone—its 400th episode! Over the years, this podcast has become a key source of insights from customer-focused leaders around the world.
CSM Magazine
OCTOBER 15, 2024
Arnold Berends and Rutger Hugen of Sabio pick up the award on behalf of Transcom Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an award-winning AI-powered, real-time translation solution that can enable contact centre agents from anywhere in the world to converse with customers in over 100 languages.
NobelBiz
OCTOBER 15, 2024
Approaching 2025, customer engagement is under rapid evolution – in fact, it’s changing more now than it ever has. With advancements in AI, data analytics, and omnichannel technologies, the way in which businesses engage with customers is exponentially changing. Call centers and customer support teams committed to competitiveness must adopt forward-thinking strategies aimed at providing hyper-personalized, seamless, and proactive customer experiences.
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