CSM Magazine
OCTOBER 15, 2024
In any business, the phrase “the customer comes first” isn’t just a buzzword—it’s a guiding principle that can determine success or failure. Whether you’re running a small startup or managing a global corporation, prioritizing your customers’ needs should be at the core of your operations. Here are ten compelling reasons why the customer should always come first.
IntouchInsight
OCTOBER 15, 2024
As the leading benchmark for drive-thru execution standards, this year’s Annual Drive-Thru Study examined a new and rapidly evolving area: the impact of AI on order-taking. We couldn't pass up the chance to dive into how this technology is shaping the future of drive-thru experiences.
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C3Centricity
OCTOBER 15, 2024
Executives and business owners of mid-sized CPG companies face a unique set of challenges that differ from those of startups or larger enterprises. These challenges stem from the need to balance growth, operations, and innovation while competing with both larger firms and more agile startups. Here are the top ten challenges mid-sized consumer goods companies face, real-world examples of businesses that have successfully overcome these obstacles, and expanded solutions explaining how to implement
Experience Investigators by 360Connext
OCTOBER 15, 2024
Ever felt like you’re juggling too many priorities and not making the impact you desire? Discover how small teams can master the art of prioritizing impact within the customer experience realm. In this episode, Jeannie Walters guides you through strategies to define clear organizational outcomes and align your efforts with those critical goals.
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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.
TechSee
OCTOBER 15, 2024
Bringing Visual AI to Salesforce Agentforce, Einstein Bots, and Flows In today’s fast-paced, customer-centric world, businesses must innovate to meet customer expectations. Despite a growing demand for personalized experiences, 61% of customers feel undervalued. Companies must invest in technologies that streamline service and deliver genuinely personalized interactions to demonstrate their worth.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Zeisler Consulting
OCTOBER 15, 2024
Having spent a lot of time in education—corporately doing plenty of L&D work, having had lots of clients delivering workshops and such, and of course as a professor—I’m intrigued by how folks learn. What’s lost on a lot of educators, unfortunately, I’ve found, is the purpose of education in the first place. Now, I don’t mean ‘capital-E’ “ Education ”, in the sense of higher-level pedagogical high-falutin’ smart-guy how-to-teach-people stuff (as its own profession, say).
ShepHyken
OCTOBER 15, 2024
Good customer service becomes noticeable for two reasons: A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude, how easy they are to do business with and more. But sometimes they don’t, because it’s expected. However, over time, customers will notice that there are never problems.
AWS Machine Learning
OCTOBER 15, 2024
Conducting assessments on application portfolios that need to be migrated to the cloud can be a lengthy endeavor. Despite the existence of AWS Application Discovery Service or the presence of some form of configuration management database (CMDB), customers still face many challenges. These include time taken for follow-up discussions with application teams to review outputs and understand dependencies (approximately 2 hours per application), cycles needed to generate a cloud architecture design
Blake Morgan
OCTOBER 15, 2024
The Modern Customer Podcast has reached a major milestone—its 400th episode! Over the years, this podcast has become a key source of insights from customer-focused leaders around the world.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
AWS Machine Learning
OCTOBER 15, 2024
We’re excited to announce the release of SageMaker Core , a new Python SDK from Amazon SageMaker designed to offer an object-oriented approach for managing the machine learning (ML) lifecycle. This new SDK streamlines data processing, training, and inference and features resource chaining, intelligent defaults, and enhanced logging capabilities. With SageMaker Core, managing ML workloads on SageMaker becomes simpler and more efficient.
Adrian Swinscoe
OCTOBER 15, 2024
Today’s interview is with Boston Consulting Group Senior Partner Mark F. Abraham and Harvard Business School Senior Lecturer David C. Edelman. They join me today to […] The post The five promises of personalization – Interview with Mark Abraham and David Edelman first appeared on Adrian Swinscoe.
AWS Machine Learning
OCTOBER 15, 2024
This post is co-written with Bar Fingerman from Bria. We are thrilled to announce that Bria 2.3, 2.2 HD, and 2.3 Fast text-to-image foundation models (FMs) from Bria AI are now available in Amazon SageMaker JumpStart. Bria models are trained exclusively on commercial-grade licensed data, providing high standards of safety and compliance with full legal indemnity.
Brandwatch CX
OCTOBER 15, 2024
Learn how to get verified on TikTok with our guide.
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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
AWS Machine Learning
OCTOBER 15, 2024
Amazon SageMaker Ground Truth is a powerful data labeling service offered by AWS that provides a comprehensive and scalable platform for labeling various types of data, including text, images, videos, and 3D point clouds, using a diverse workforce of human annotators. In addition to traditional custom-tailored deep learning models, SageMaker Ground Truth also supports generative AI use cases, enabling the generation of high-quality training data for artificial intelligence and machine learning (
Brandwatch CX
OCTOBER 15, 2024
Learn how to get verified on TikTok with our guide.
DCX
OCTOBER 15, 2024
Weekly inspiration, education, and coaching for customer-obsessed leaders. Thank you! A huge shoutout to my Premium subscribers who generously support the DCX Newsletter through their subscriptions or by expensing it as a valuable educational resource. If you intend to expense the publication, feel free to utilize a version of this email template. —Welcome to the DCX Newsletter— Here's a sneak peek of the myths on the chopping block: The customer is always right.
Gainsight
OCTOBER 15, 2024
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically. With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
West Monroe
OCTOBER 15, 2024
The energy sector is undergoing a remarkable transformation, driven by decarbonization and the rise of data center loads. This shift is projected to increase U.S. electricity consumption by 1.5 percent annually from 2024 to 2026, requiring a tripling or quadrupling in electric generation, transmission, and distribution infrastructure to meet future demands.
Optimove
OCTOBER 15, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: For marketers, this post highlights the importance of responsible AI usage in a rapidly evolving digital marketing landscape, ensuring ethical practices that protect consumer trust. Outlining the potential pitfalls of irresponsible AI and generative AI applications empowers marketers to implement best practices that enhance customer experiences while mitigating risks.
CSM Magazine
OCTOBER 15, 2024
Apple products, known for their innovation and quality, sometimes require professional support. When your device needs repair or maintenance, an Apple Service Center is your go-to solution. But what exactly is an Apple Service Center, and how can you contact them when needed? Let’s explore. Understanding the Apple Service Center An Apple Service Center is an authorized facility where trained professionals provide repairs, technical support, and maintenance for all Apple products.
Gainsight
OCTOBER 15, 2024
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically. With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful.
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Customers expect to be able to interact with your organization whenever and however they want. They also expect your agents to have insights into their journeys so that they don’t have to repeat themselves as they move through various channels. And, if they’re not able to, they just might find one of your competitors who will offer the flexibility they are looking for.
CSM Magazine
OCTOBER 15, 2024
Navigating the world of GPS devices and wearables can sometimes be tricky, especially when you’re dealing with technical issues or need assistance with your Garmin products. Luckily, Garmin offers a range of support options to help you resolve any problems you might encounter. Here, we’ll guide you through the various ways to get Garmin help, ensuring that your devices are back up and running in no time. 1.
DCX
OCTOBER 15, 2024
Weekly inspiration, education, and coaching for customer-obsessed leaders. Thank you! A huge shoutout to my Premium subscribers who generously support the DCX Newsletter through their subscriptions or by expensing it as a valuable educational resource. If you intend to expense the publication, feel free to utilize a version of this email template. —Welcome to the DCX Newsletter— Here's a sneak peek of the myths on the chopping block: The customer is always right.
CSM Magazine
OCTOBER 15, 2024
To excel in customer service, it’s essential to understand what works and what doesn’t. Here’s a comprehensive list of 21 customer service do’s and don’ts that can transform your interactions and create memorable experiences. The Do’s of Customer Service Listen Actively Do: Focus on understanding the customer’s issue.
Blake Morgan
OCTOBER 15, 2024
The Modern Customer Podcast has reached a major milestone—its 400th episode! Over the years, this podcast has become a key source of insights from customer-focused leaders around the world.
Speaker: Miriam Connaughton and Donald Knight
As organizations scale, keeping employees connected, engaged, and productive can seem like a monumental task. But what if AI could help you do all of this and more? AI has the power to help, but the key is implementing it in a way that enhances, rather than replaces, human connection. Join us for an exploration into how industry trailblazers are using AI to transform employee experience at scale while addressing both the potential and the pitfalls.
CSM Magazine
OCTOBER 15, 2024
Customer experience (CX) is crucial in today’s business landscape. Whether you’re running a small startup or a large enterprise, prioritizing CX can significantly impact your success. Here are 101 insightful quotes from industry experts, thought leaders, and business pioneers to inspire you and your team: The Importance of Customer Experience “The best advertising you can have is a loyal customer spreading the word about how incredible your business is.” – Shep Hyken “Customer
NobelBiz
OCTOBER 15, 2024
Approaching 2025, customer engagement is under rapid evolution – in fact, it’s changing more now than it ever has. With advancements in AI, data analytics, and omnichannel technologies, the way in which businesses engage with customers is exponentially changing. Call centers and customer support teams committed to competitiveness must adopt forward-thinking strategies aimed at providing hyper-personalized, seamless, and proactive customer experiences.
CSM Magazine
OCTOBER 15, 2024
The casino dealer has an interesting role. They can be classed as entertainers, conductors, and customer service representatives all in one. The best dealers know how to work in high-pressure scenarios while still maintaining a sense of ease, keeping their clientele engaged whether winning or losing. In this article, we’ve looked at some lessons that can be learned from this important customer-facing role.
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