CSM Magazine
OCTOBER 15, 2024
In any business, the phrase “the customer comes first” isn’t just a buzzword—it’s a guiding principle that can determine success or failure. Whether you’re running a small startup or managing a global corporation, prioritizing your customers’ needs should be at the core of your operations. Here are ten compelling reasons why the customer should always come first.
Experience Investigators by 360Connext
OCTOBER 15, 2024
Ever felt like you’re juggling too many priorities and not making the impact you desire? Discover how small teams can master the art of prioritizing impact within the customer experience realm. In this episode, Jeannie Walters guides you through strategies to define clear organizational outcomes and align your efforts with those critical goals.
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IntouchInsight
OCTOBER 15, 2024
As the leading benchmark for drive-thru execution standards, this year’s Annual Drive-Thru Study examined a new and rapidly evolving area: the impact of AI on order-taking. We couldn't pass up the chance to dive into how this technology is shaping the future of drive-thru experiences.
TechSee
OCTOBER 15, 2024
Bringing Visual AI to Salesforce Agentforce, Einstein Bots, and Flows In today’s fast-paced, customer-centric world, businesses must innovate to meet customer expectations. Despite a growing demand for personalized experiences, 61% of customers feel undervalued. Companies must invest in technologies that streamline service and deliver genuinely personalized interactions to demonstrate their worth.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
ShepHyken
OCTOBER 15, 2024
Good customer service becomes noticeable for two reasons: A company or brand can be known for amazing customer service and experience. Customers may notice the employees’ attitude, how easy they are to do business with and more. But sometimes they don’t, because it’s expected. However, over time, customers will notice that there are never problems.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Brandwatch CX
OCTOBER 15, 2024
Learn how to get verified on TikTok with our guide.
AWS Machine Learning
OCTOBER 15, 2024
Conducting assessments on application portfolios that need to be migrated to the cloud can be a lengthy endeavor. Despite the existence of AWS Application Discovery Service or the presence of some form of configuration management database (CMDB), customers still face many challenges. These include time taken for follow-up discussions with application teams to review outputs and understand dependencies (approximately 2 hours per application), cycles needed to generate a cloud architecture design
Brandwatch CX
OCTOBER 15, 2024
Learn how to get verified on TikTok with our guide.
AWS Machine Learning
OCTOBER 15, 2024
We’re excited to announce the release of SageMaker Core , a new Python SDK from Amazon SageMaker designed to offer an object-oriented approach for managing the machine learning (ML) lifecycle. This new SDK streamlines data processing, training, and inference and features resource chaining, intelligent defaults, and enhanced logging capabilities. With SageMaker Core, managing ML workloads on SageMaker becomes simpler and more efficient.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Blake Morgan
OCTOBER 15, 2024
The Modern Customer Podcast has reached a major milestone—its 400th episode! Over the years, this podcast has become a key source of insights from customer-focused leaders around the world.
AWS Machine Learning
OCTOBER 15, 2024
This post is co-written with Bar Fingerman from Bria. We are thrilled to announce that Bria 2.3, 2.2 HD, and 2.3 Fast text-to-image foundation models (FMs) from Bria AI are now available in Amazon SageMaker JumpStart. Bria models are trained exclusively on commercial-grade licensed data, providing high standards of safety and compliance with full legal indemnity.
CSM Magazine
OCTOBER 15, 2024
To excel in customer service, it’s essential to understand what works and what doesn’t. Here’s a comprehensive list of 21 customer service do’s and don’ts that can transform your interactions and create memorable experiences. The Do’s of Customer Service Listen Actively Do: Focus on understanding the customer’s issue.
AWS Machine Learning
OCTOBER 15, 2024
Amazon SageMaker Ground Truth is a powerful data labeling service offered by AWS that provides a comprehensive and scalable platform for labeling various types of data, including text, images, videos, and 3D point clouds, using a diverse workforce of human annotators. In addition to traditional custom-tailored deep learning models, SageMaker Ground Truth also supports generative AI use cases, enabling the generation of high-quality training data for artificial intelligence and machine learning (
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
CSM Magazine
OCTOBER 15, 2024
The casino dealer has an interesting role. They can be classed as entertainers, conductors, and customer service representatives all in one. The best dealers know how to work in high-pressure scenarios while still maintaining a sense of ease, keeping their clientele engaged whether winning or losing. In this article, we’ve looked at some lessons that can be learned from this important customer-facing role.
Gainsight
OCTOBER 15, 2024
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically. With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful.
CSM Magazine
OCTOBER 15, 2024
Customer experience (CX) is crucial in today’s business landscape. Whether you’re running a small startup or a large enterprise, prioritizing CX can significantly impact your success. Here are 101 insightful quotes from industry experts, thought leaders, and business pioneers to inspire you and your team: The Importance of Customer Experience “The best advertising you can have is a loyal customer spreading the word about how incredible your business is.” – Shep Hyken “Customer
Adrian Swinscoe
OCTOBER 15, 2024
Today’s interview is with Boston Consulting Group Senior Partner Mark F. Abraham and Harvard Business School Senior Lecturer David C. Edelman. They join me today to […] The post The five promises of personalization – Interview with Mark Abraham and David Edelman first appeared on Adrian Swinscoe.
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Optimove
OCTOBER 15, 2024
How AI is Transforming CDPs Download Now >> Why it Matters: For marketers, this post highlights the importance of responsible AI usage in a rapidly evolving digital marketing landscape, ensuring ethical practices that protect consumer trust. Outlining the potential pitfalls of irresponsible AI and generative AI applications empowers marketers to implement best practices that enhance customer experiences while mitigating risks.
SurveySensum
OCTOBER 15, 2024
What are open-ended or closed-ended questions? How to differentiate between them? When to use each of them in your survey? You must have wondered about these while designing your survey or questionnaire. Understanding their difference and use cases will only help you create an effective survey design and gather relevant data for analysis. So, let’s answer these questions and understand the key differences between open ended vs closed ended questions.
DCX
OCTOBER 15, 2024
Weekly inspiration, education, and coaching for customer-obsessed leaders. Thank you! A huge shoutout to my Premium subscribers who generously support the DCX Newsletter through their subscriptions or by expensing it as a valuable educational resource. If you intend to expense the publication, feel free to utilize a version of this email template. —Welcome to the DCX Newsletter— Here's a sneak peek of the myths on the chopping block: The customer is always right.
Gainsight
OCTOBER 15, 2024
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically. With the advancement of Gen AI for CS , we’re entering a transformative era, where Customer Success is evolving into something far more dynamic and impactful.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
West Monroe
OCTOBER 15, 2024
The energy sector is undergoing a remarkable transformation, driven by decarbonization and the rise of data center loads. This shift is projected to increase U.S. electricity consumption by 1.5 percent annually from 2024 to 2026, requiring a tripling or quadrupling in electric generation, transmission, and distribution infrastructure to meet future demands.
CSM Magazine
OCTOBER 15, 2024
Navigating the world of GPS devices and wearables can sometimes be tricky, especially when you’re dealing with technical issues or need assistance with your Garmin products. Luckily, Garmin offers a range of support options to help you resolve any problems you might encounter. Here, we’ll guide you through the various ways to get Garmin help, ensuring that your devices are back up and running in no time. 1.
DCX
OCTOBER 15, 2024
Weekly inspiration, education, and coaching for customer-obsessed leaders. Thank you! A huge shoutout to my Premium subscribers who generously support the DCX Newsletter through their subscriptions or by expensing it as a valuable educational resource. If you intend to expense the publication, feel free to utilize a version of this email template. —Welcome to the DCX Newsletter— Here's a sneak peek of the myths on the chopping block: The customer is always right.
CSM Magazine
OCTOBER 15, 2024
We all know that customer experience (CX) can make or break a business – so for organisations looking to stay ahead of their competitors, consuming the latest trends and insights is crucial. The recently released UK Customer Experience Decision-Makers’ Guide 2024-25 , supported by us at Sabio Group, is a piece of research that offers a comprehensive look at the current state of the industry, as well as the strategies that are being adopted within it.
Advertiser: ZoomInfo
Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.
Blake Morgan
OCTOBER 15, 2024
The Modern Customer Podcast has reached a major milestone—its 400th episode! Over the years, this podcast has become a key source of insights from customer-focused leaders around the world.
CSM Magazine
OCTOBER 15, 2024
Arnold Berends and Rutger Hugen of Sabio pick up the award on behalf of Transcom Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an award-winning AI-powered, real-time translation solution that can enable contact centre agents from anywhere in the world to converse with customers in over 100 languages.
NobelBiz
OCTOBER 15, 2024
Approaching 2025, customer engagement is under rapid evolution – in fact, it’s changing more now than it ever has. With advancements in AI, data analytics, and omnichannel technologies, the way in which businesses engage with customers is exponentially changing. Call centers and customer support teams committed to competitiveness must adopt forward-thinking strategies aimed at providing hyper-personalized, seamless, and proactive customer experiences.
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