Cyara
MARCH 14, 2024
Using international numbers can create complex challenges for your contact center. Learn how automated number testing can improve your business' CX.
Comm100
MARCH 14, 2024
Chatbots have become a ubiquitous part of customer service and support. As businesses strive to meet the ever-increasing expectations of their customers, the adoption of chatbots has emerged as an essential move to enhance service delivery and operational efficiency. This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers.
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BlueOcean
MARCH 14, 2024
Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.
AWS Machine Learning
MARCH 14, 2024
Generative AI applications driven by foundational models (FMs) are enabling organizations with significant business value in customer experience, productivity, process optimization, and innovations. However, adoption of these FMs involves addressing some key challenges, including quality output, data privacy, security, integration with organization data, cost, and skills to deliver.
Speaker: Jennifer Hodroge, Omni-Channel Strategic Leader, Forrester CX Certified
Marketers know that personalization is the key to engagement—but with limited budgets and time, how do you prioritize what, where, and how to personalize? Aligning your content, campaigns, and buyer experiences requires a deep understanding of customer needs. In this new webinar with expert Jennifer Hodroge, we’ll explore how to leverage insights and customer journey mapping to build personalization strategies that deliver real impact.
BlueOcean
MARCH 14, 2024
Your organization is ready to find a new contact center outsourcer. What’s your next step? We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. We’re here to help! Read on! Is It Time to Outsource? 5 Questions to Ask Yourself Maybe your organization is so early in the discovery phase that you’re not sure if you’re actually going to outsource at all.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Brandwatch CX
MARCH 14, 2024
April's lineup of social media holidays promises something for every brand and follower, from party central to jazz, superheroes, and pasta.
The DiJulius Group
MARCH 14, 2024
AI and the Customer Experience, Part 1 AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. According to an article in Craving Tech, organizations that have integrated this new technology into. Read Full Article The post How Artificial Intelligence (AI) is Benefiting Customer and Employee Satisfaction appeared first on The DiJulius Group.
Brandwatch CX
MARCH 14, 2024
April's lineup of social media holidays promises something for every brand and follower, from party central to jazz, superheroes, and pasta.
Beyond Philosophy
MARCH 14, 2024
Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Have you ever heard of the Abilene Paradox? This happens when everybody agrees to do something that nobody wants to do. Today, we will discuss how to avoid this situation in your organization.
Advertiser: ZoomInfo
Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Helpware
MARCH 14, 2024
Is business-oriented AI truly a game-changer for Small and Medium-sized Enterprises (SMEs)? How big is its impact today? How relevant will it be in 5-10 years? Is my company prepared to embrace this tech? As these questions circle the minds of decision-makers in every industry, the purpose of AI maturity models is to provide clear answers to such queries.
Forrester's Customer Insights
MARCH 14, 2024
Learn about frontline marketing, the teams that it comprises, and why it’s essential to driving customer-centered B2B growth.
Feedbackly
MARCH 14, 2024
As one of the top CX trends for this year, there’s no doubt that Artificial Intelligence (AI) will be a game-changer in helping both brands and customers benefit from improved efficiency. From using chatbots to help customers resolve simple issues to using machine learning to streamline business operations, AI can be integrated in so many ways to make CX better.
Strativity
MARCH 14, 2024
The post Cards, Concepts, Trees and Guerillas: Six Rapid UX Research Tools for Quick Insights appeared first on Material.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Clarivate
MARCH 14, 2024
Three ways Clarivate is closing information gaps and establishing reliable data for improved decision-making To win more funding and plan a course for the future, institutions need to understand how their research programs currently perform. According to a 2023 survey of research office staff, the metrics most often relied upon for assessment are published research and citation impact of published research.
Strativity
MARCH 14, 2024
The post Cards, Concepts, Trees and Guerillas: Six Rapid UX Research Tools for Quick Insights appeared first on Material.
Pretium Solutions
MARCH 14, 2024
What can you do to comply with your Fringe Benefits Tax obligations? Here at Pretium Solutions we want our clients to avoid becoming an ATO target for non-compliance. One key area where business owners get compliance wrong is Fringe Benefits. And with the ATO ramping up audit activities, we want you to avoid being targeted for a review or audit. Business owners face a lot of red tape.
ChurnZero
MARCH 14, 2024
Every customer success leader has encountered or will eventually encounter a book shift: the process of reassigning accounts between different customer success managers. While simple in concept, a book shift is a complex and challenging project, with an array of stakeholders and moving parts that require skillful management and—ideally—an experienced hand.
Advertiser: ZoomInfo
Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.
Brandwatch CX
MARCH 14, 2024
We dove into coffee consumption habits in Australia to discover what brands can learn from the latest online conversations.
Doing CX Right
MARCH 14, 2024
Learn the transformative power of connection through a story of unexpected friendship, enduring legacy, and the magic behind a simple hello. The post The Heartbeat of Connection: Lessons from a Simple Hello appeared first on Doing CX Right.
SurveySensum
MARCH 14, 2024
Did you know that 90% of customers say that their buying decisions are influenced by online reviews? 90%, that’s almost all your customers. So, ask yourself this question – are you paying enough attention to them? Keeping them satisfied and engaged? If not, then you are missing out on A LOT! After working in the CX industry for over 10 years, this much is clear to me – customer satisfaction is THE MOST important pillarstone of your business.
Circular Edge
MARCH 14, 2024
NetSuite Demo – Implementation Best Practices for Medical Device Companies Join live: Friday, April 26 The industry faces constant regulatory change, escalating pressure to control costs and an increasingly complex competitive landscape. To adapt in this dynamic environment, organizations must be able to quickly respond to changes in market conditions, customer requirements, and government and industry regulations.
Speaker: Carolyn Clark and Miriam Connaughton
Forget predictions, let’s focus on priorities for the year and explore how to supercharge your employee experience. Join Miriam Connaughton and Carolyn Clark as they discuss key HR trends for 2025—and how to turn them into actionable strategies for your organization. In this dynamic webinar, our esteemed speakers will share expert insights and practical tips to help your employee experience adapt and thrive.
Brandwatch CX
MARCH 14, 2024
We dove into coffee consumption habits in Australia to discover what brands can learn from the latest online conversations.
Optimove
MARCH 14, 2024
See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide. Start by adopting a strategic and player-centric approach beyond traditional marketing methods.
Circular Edge
MARCH 14, 2024
JD Edwards E1 enables customers to manage complex contracts and service Join live: Wednesday, June 5 JD Edwards E1 enables customers to manage complex contracts and service agreements and be able to react timely and accurately in billing scenarios. Join this webinar to learn how to: create service contracts and perform Revenue Recognition process / amortize contracts create service orders and verify that the services being perfomed are included in contracts or are billable to the customer.
CSM Magazine
MARCH 14, 2024
Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. A specialist in pollution prevention, including drainage services, Green Spark works with some of the UK’s largest brands, on a national scale. Green Spark introduced the BigChange job management system to improve the flow of information between field staff, using the mobile app, and the back-office.
Advertiser: ZoomInfo
Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.
Circular Edge
MARCH 14, 2024
The global pandemic created significant challenges across supply chains Join live: Friday, March 22 The global pandemic created significant challenges across supply chains, prompting many companies to reevaluate their approaches towards inventory mangement. What are these shifts and how should inventory-centric companies adjust their approaches to this central area of investment?
West Monroe
MARCH 14, 2024
In the constantly changing business world, where volatility and unpredictability have become the norm rather than the exception, achieving tangible financial results has never been more challenging. As a CEO myself, I've seen firsthand the impact of this current confusing environment on companies striving to not only survive but thrive. Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gain
Circular Edge
MARCH 14, 2024
JD Edwards Release 24 – What’s New with Orchestrator and Tools Join live: Thursday, April 4 The latest Release 24 enhancements bring powerful automation capabilities and new functionality to transform business processes. Join this webinar to get a high level overview of Orchestrator and Tools features that are available within Release 24.
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